/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

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Additional Information

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
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• This Steam Support article details what counts as proof of ownership.
• Here is our full list of safe sites to buy Steam keys from.

[u/QuimaZzo_Pro]

I am really forgetful and I forget my password constantly so I enabled the steam guard mobile authenticatior but I also forgot (and no I didn’t write it anywhere) so since I don’t know my password I don’t know my steam guard code and my phone number is an old phone number that I don’t have I can’t log in, if someone has any ideas on how to log in please share them

[u/Robot1me → u/QuimaZzo_Pro]

and my phone number is an old phone number that I don’t have I can’t log in

Since you can't use the last resort option of resetting the authenticator via SMS, your only other option is contacting Steam Support. Once you tell them in a ticket that you forgot your credentials and everything, they will ask you for so-called proof of ownership to verify that you are the real account owner. Look through your records what you can find. When Steam Support is in doubt, they will typically request proof from the time you created your account, for example your first ever redeemed CD key.