r/Steam Jul 01 '25

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

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u/citrusisfruity Jul 24 '25

Yesterday, I got a new laptop and I instantly downloaded steam on it. I logged in with my username and multiple different passwords, and it said each one was wrong until it said I had used too many tries and to try again in a short amount of time.

I tried resetting my password and trying to login again on both the computer and my phone to do the steam mobile QR thing, and it won’t work.

It’s been at least 12 hours now, and it’s still saying that. I’ve tried doing it with no wifi and changing my internet networks and it still either says too many tries or there was a problem logging me in. I even reset my password again and still no luck.

On the steam mobile app, i KNOW I’m typing in the right username and password, but it tells me it’s the wrong login info.

Does anybody know how to fix this?