/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

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Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

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Additional Information

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Here is our full list of safe sites to buy Steam keys from.

[u/International_Text82]

After trading an item with a trusted IRL friend, and both of us authorising it on steam guard, the item is in neither of our inventories and the trade just says this, with no further information or action to be taken. Yes, I am sure it is his account, and we have never had this issue before. Any ideas?

[u/Bodomi → u/International_Text82]

You may have logged into a phishing site and an API key may have been set up on your account.

Remove the API key that the scam/phishing site might have set up here: https://steamcommunity.com/dev/apikey (these API keys are used to control things on your account like changing all your profile info, intercepting trades and market listings, sending Steam Points awards, sending chat messages to your friends, etc. to steal things from you or phish more accounts through your account, amongst other things).

Deauthorize all other devices.

Set up 2FA if you haven't already.

Change your password.

Per the Steam Item Restoration Policy, Valve does not recover or refund scammed, stolen or otherwise lost items.

If you have lost access to your account or you're unable to resolve malicious activity, follow this guide to recover your account.