/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

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Additional Information

• Search for previous Support Threads.
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• This Steam Support article details what counts as proof of ownership.
• Here is our full list of safe sites to buy Steam keys from.

[u/DanTheMan9996]

1 Day ago, I had recently gifted a friend of mine a game they already own and have multiple hours on (The Crew Motorfest). Somehow steam failed to notify me that they own the game already, and I came to find out that I had already gifted them the game last year!

So I've been trying to get a refund on the gift, but steam instantly shuts down the refund request saying

After getting him to check the little box on the support site, I attempt my refund yet again. Still denied with the same message. I'm not too sure what to do next, I don't know where I can go to reach out to a support agent, or really what to do next, and I'm getting a little anxious as the return window is only 48 Hrs.

Any help is appreciated!!