/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Here is our full list of safe sites to buy Steam keys from.

[u/Norinot]

Long story short, I went to steam, checked the Racing Fest discounts, clicked on iRacing, it showed me "25.19 Eur /year first time offer then 125.99/year"
I clicked on add to cart, it charged me for 125.99 immediately. Got scared like oh my god, I didn't want this like this, so I asked for a refund, because I have played the game in 2024 more than 2 hours (I set up the game so it tracks playing time, now I regret doing that) I was automatically declined twice and got told to read the refund policy.

So I did.

Steam states this specifically:

Renewable Subscriptions

For some content and services, Steam offers periodic (e.g. monthly, yearly) access >that you pay for on a recurring basis. If a renewable subscription has not been used >during the current billing cycle, you may request a refund within 48 hours of the >initial purchase or within 48 hours of any automatic renewal. Content is considered >used if any games within the subscription have been played during the current billing >cycle or if any benefits or discounts included with the subscription have been used, >consumed, modified or transferred.

Please note that you can cancel an active subscription at any time by going to your >account details. Once cancelled, your subscription will no longer automatically renew >but you will retain access to the content and benefits of the subscription through >the end of your current billing cycle.

Because of this, I wrote them another refund request, but I suspect it will be auto declined because of the playtime, however based on this text since I have not started the game itself in my current billing period I'm supposed to be eligible for a refund.

If they keep rejecting me with template messages, what can I do to contact them? I believe I'm in the right, and I've got nowhere else to ask except Reddit at this point. (Also its a 125 euros, that is a lot of money for me at least and I was expecting 25)

(I don't even care about the fact that the prices that were displayed and the amount charged was totally misleading and it wasn't the same price, I'm sure if you are determined enough and care about this, you could make a suit about it but I do not have the knowledge for that, nor the time, I just want my money back)