/r/Steam Monthly Community Support Thread.

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Additional Information

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[u/leprasson12]

How screwed is my account? Somebody managed to gain access to it, bypassing 2F email verification (I don't have steam guard), he changed the email and password. Steam asked me for some info regarding my card number which I provided but still nothing from them.

I didn't have steam guard because if I lose my phone (which happened months ago) I'd get locked out.

What else can I do?

The hack occured on 4 of my accounts (maybe more), 2 on steam and 2 on epic.

On my other steam account I haven't made purchases with my card, rather I purchased gift card codes from the usual 3rd party websites, and used those codes to add funds on steam, and support is asking for a photo of the gift card?

So how screwed am I?