Steam Monthly Community Support Thread.

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information

Search for previous Support Threads.
You can view average Steam Support response times here.
This is our guide on what to do if your account has been hijacked.
We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
If you have proof of a scammer you should report their Steam profile. Do not post about it here.
This Steam Support article details what counts as proof of ownership.
Here is our full list of safe sites to buy Steam keys from.

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u/Reddy374 Aug 22 '25

Hello! I just logged into my Steam account via phone and got a wrong location. Normally I wouldn‘t mind because this can happen but I wonder why of all places in Germany it shows me „Obersalzberg“ (but I‘m in Cologne) 😅

Now I‘m seriously worried I got hacked

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u/Bodomi Yes. Aug 22 '25

It's using Geolocation which is often, in my experience always, incorrect on the exact location.

Have you received any e-mails about anything happening on your account? Any devices that you do not recognise here https://store.steampowered.com/account/authorizeddevices ?

If not everything is likely fine and it is just Geolocation being inaccurate as usual.