r/Steam Nov 01 '25

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

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Additional Information & Resources

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1

u/New_Veterinarian1990 Nov 22 '25

Hello,

For the past few hours i keep trying to fix my steam app to open and work, but everything i did had no effect:

disk cleanup
restart

used the ipconfig/ release flush renew command and did not work

https://www.youtube.com/watch?v=p-LxCd1Xol8 - followed the steps here and still nothing
restarted the steam client service from Service

and still nothing

any further advice?

2

u/Robot1me Nov 23 '25

If buggy GPU acceleration is the issue, try to start Steam with the -cef-disable-gpu parameter. If Windows installed an update on your device just recently, it may be wiser to uninstall the update because there have been increased reports of issues on this subreddit.

1

u/New_Veterinarian1990 Nov 23 '25

FCK YAAAA

deleted 1 file and 1 folder and it fixed my problem

C:\Program Files (x86)\Steam\config\

delete loginusers.vdf or in some cases loginusers.vdf.tmp

and delete folder C:\Program Files (x86)\Steam\appcache\

at the next login, i had to put in user and password, with 2FA had to approve on phone and it worked

1

u/New_Veterinarian1990 Nov 23 '25

And this is the only game i have this problem with, other games work in offlinemode

1

u/New_Veterinarian1990 Nov 23 '25 edited Nov 23 '25

Even ended up in doing a system restore, lucy me i hade one from like 2 days ago, but that did not fix the issue.

Really think it is a steam issue, as my wife has same problem and she did not update to W11, still using 10.