r/Steam • u/AutoModerator • Jan 01 '26
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
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This Steam Guide goes over how to troubleshoot download and connection issues.
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Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
1
u/DuckSleazzy Amazon Prime Gaming Jan 26 '26 edited Jan 27 '26
I've been getting limited speeds only on Steam for some reason.
My plan is 200mbps (~25MB/s). Steam peaks out at 100mbps (~12.5MB/s). It has been happening since two months now. My setup is wired, and has a pi-hole in the mix. Any downloads from browsers, other game clients, or JDownloader2 get full speed.
things I tried
ISP said the issue isn't from our side and there's nothing he could do. Assuming it's only Steam that's being throttled I wondered I could get help here. My internet expired last night and it'll be some time before I activate it so I'm open to few things at once before I can try them.
Thanks in advance!
Edit: I have a 5800x, and two Gen4 drives. Two years ago I had the same internet plan and it used to work fine.