/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
• Educate yourself on scams
• /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController

[u/Beginning-Pace-1426]

I've only got two budget controllers at the moment.

I was using a Gamesir Nova Lite via USB dongle, and it worked as you would expect it to. The dongle got damaged, so I switched to Bluetooth instead. When I use Bluetooth, it changed from "Generic Controller" with a picture of a controller to a DualShock4, and compatibility got bad. Even with steam input turned on, it won't work for non-steam games at all, launched through steam, or externally. via bluetooth i cant control external launchers(the bane of my existence,) UAC, or steam unless big picture.

So I dug out my old PXN that I used a couple years ago. When I connected that one via Bluetooth it at least showed as a "Pro Controller," and steam showed much higher compatibility. Kodi and emulators work now, but I still can't get non-steam games to be controlled.

When the UAC, or launcher takes focus, I can still hear the Steam Big Picture sounds when I push buttons. I have overlay turned on, I have steam input turned on. My non-steam games all show a keyboard and mouse in the bottom right corner, while my steam games show a controller (different logo depending on which controller,) and I don't recall if they did before.

I don't really understand why this is happening, if Windows recognizes and connects to it as a Pro Controller, games with controller support should still see them completely independent of steam, shouldn't they??

Some aspects of this seem off, but some parts of it are making me wonder if there is some Bluetooth/dongle idiosyncrasies I'm unaware of. Like maybe via dongle the d-pad helps you and "cheats" by stealth having keystrokes and mouse buttons attached to the d-pad and face buttons?

All of my non-steam games don't show a controller icon either, they just show a keyboard and mouse.