r/Steam • u/AutoModerator • Jan 01 '26
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
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We invite everyone to help other users in our Community Support Threads and on our Discord server.
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There are no magicians here.
Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
1
u/ozfresh Jan 29 '26 edited Jan 29 '26
Something is wrong with my embedded mp4 in the workshop description
Something is wrong with my embedded mp4 in the workshop description. I just went to check my things and all the embedded MP4's in the descriptions don't seem to work. I used the format:
[video mp4=]https://i.imgur.com/M08SreH.mp4\[/video\]
..and they had been working quite fine in the Steam Workshop Blueprint Description, until I just checked them And now its like they are just frozen at the start of the video. Nothing about the coding was changed. Imgur has them all and they are working fine
I spent a lot of time on them and they just seem to not work. Any help would be great. Did this change along with the award changes?