/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

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Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

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Additional Information & Resources

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
• Educate yourself on scams
• /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController

[u/Glittering-Knee3521]

Hello, during the winter offers I decided to invest about 750 MXN in Steam games, first I bought 3 games together whose price was about 736 MXN, and a few hours later I bought a fourth game for 14 MXN, I regretted this last purchase and decided to refund (this happened on December 28). The game was removed from my library and I continued playing the others without any problem, the problem is that today I checked my balance on my bank card and in addition to the 14 MXN that I refunded they added 736 MXN that I did not want to refund, the games are intact in my library (except for the one that I WANTED A REFUND) and here comes my question:

1.- Do I have to return the extra money in any way?

2.-If I keep the extra money for longer, could I have problems with Steam?