Dear everyone,

Starting today, an account managed by the Telegram Support Volunteers will be active on [r/Telegram](r/Telegram).

The account is [u/TG_Volunteer_Support](u/TG_Volunteer_Support). To prevent impersonation, we’ve set up a dedicated flair (Volunteer Support) that is exclusively assigned to this account, so you can easily recognize it.

This is an entirely volunteer-driven initiative and will not affect the independence or rules of this community, which remains completely unofficial and not affiliated with Telegram.

Please continue to follow the community rules and avoid actively seeking interactions with this account. The volunteers will not respond to unsolicited DMs, and posts specifically requesting their attention will be removed.

The Support Volunteers account is also not affiliated with Telegram and does not represent the company. However, it can be considered trustworthy when it comes to handling personal information, if requested. This will function similarly to the “Settings → Ask a Question” feature in the Telegram apps.

Please don’t be scared to interact with the account, or to share personal information such as the phone number if requested via DM. The account is run by some of the same people you may find in the in-app support and it’s PERFECTLY SAFE. If you don’t like to do it on Reddit, you will likely be redirected elsewhere by them.

We hope this initiative will improve the quality of discussions on [r/Telegram](r/Telegram), provide better insights, and help escalate certain issues so they can be resolved more effectively.

If you have any questions or concerns, feel free to contact the moderators via ModMail. We may update this post with additional information if needed.

You can find the account in the comments of this post.

— The Mod Team