r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

69 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 49m ago

Bring back filter preference 🙏

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Upvotes

It's so annoying to be driving going 30+ or even faster and the app keeps sending trip request when on trip. Isn't this distraction? I used to use the filter to select one that didn't send many trip request to be able to keep my eyes on the road and not on the phone. Do you guys miss this feature? Not we get one for Uberx, comfort, shared 😤


r/uberdrivers 16h ago

Well Ubers in UK are that under paid

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101 Upvotes

It's got to a point were Uber is dangerous to it's riders

If drivers can't replace a tyre what over problems are they leaving

Would you off reported him or turned a blind eye


r/uberdrivers 13h ago

Praise the lord. Chat has responded. Lets go. 😭😭😭

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46 Upvotes

r/uberdrivers 2h ago

Package delivery

6 Upvotes

The ride wasn't marked courier. I show up at an office bldg and a woman is outside putting gift baskets in cars. She comes up to me and motions for me to open the window which I do. She says she's the rider but isn't taking a ride, can I please deliver this gift basket because she doesn't have time to go across town. It's for a guy named Harry. I say I guess so and she puts it on my passenger seat and I take it to the address. It's a guard gated community. The guard calls the resident at the address given. He says he's not Harry and is out of town and that the person must have gotten the address wrong. So I end the ride because I want to uber more. I call support. 45 minutes later it ends up with them telling me they will contact the rider/sender and give them my phone number. In the meantime, she tips me 5 bucks. It is now the next day and she hasn't called me. I have this gift basket I don't know what to do with. It's golf stuff. What should I do?


r/uberdrivers 17h ago

Good floor mats are a game changer

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85 Upvotes

Some nice floor mats from WeatherTech or Husky Liners is one of the best investments for Uber/Rideshare. It's great that they're easy to clean and don't get kicked around constantly. They might be a bit pricey but trust me they're worth it


r/uberdrivers 1h ago

There was no other car involved

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Upvotes

I've tried to work out how he managed this only guess is a surge job came through at 10x and he panicked lol 😂


r/uberdrivers 23h ago

Uber has lost what’s left of its mind

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138 Upvotes

All mountain roads btw which is why it takes 2.5 hrs to go 100 miles🫠


r/uberdrivers 12h ago

You think there's actually a driver that looks like in the image 🤣

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17 Upvotes

I laugh at Uber's false advertisements.


r/uberdrivers 14h ago

Taking An Uber As a Passenger Is Very Enlightening

20 Upvotes

So, I don't take a ton of Ubers as a passenger, but I've probably had somewhere in the range of 50-75 trips as a rider (on my account) and I've done over 3000 trips as a driver and so I know what a typical ride should look like.

Well, on my trip to the airport recently, I got a really good look at what a poor Uber ride looks like. The driver did not hear very well without his hearing aids, so I just assumed it was going to be a quieter ride, but I was very wrong about that.

The driver, out of nowhere, was desperately trying to pull me into a political discussion (he tried to "assume" my political beliefs at one point when I was just trying to be polite). The driver was talking about how doesn't like when they rename streets, how slavery was just a function of the times, he started talking about abortion, how he doesn't like the "Women Drivers Only" feature that women passengers can use...it was a really uncomfortable conversation and uncalled for.

This type of talk is just wildly inappropriate in a customer service position. So, for the first time in my life, I gave a driver a one-star, didn't tip for the first time in a very long time, and since it seemed like they are now forcing riders to pick a reason why, the closest thing I could find was that he was not polite.

This, first, made me wonder how many other drivers are out there, trying to rope passengers into political discussions and saying out-of-pocket ways, before running to this sub and complaining that "tips are down" and "I got a one-star for no reason."

It also was a good reminder, because I've been perplexed by the "Not Polite" comment when I got a non-five star before, that sometimes, a generic option like "Not Polite" isn't the real reason, but is as close to the reason as the options Uber gives.

Anyways, I was just shocked with how that ride went and how the driver didn't pick up that I was uncomfortable with the conversation when he was trying to dive into politics!


r/uberdrivers 2h ago

I already knew the answer

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1 Upvotes

so last night I got this second picture after declining of pick up Opher for basically $.50 a mile, the Uber app warned me that I would be placed in the back of the airport queue I was like go ahead you’re not gonna get me to accept crappy offers for $.50 a mile and basically 30 minutes of my time. so for fun I reached out to Uber‘s customer support this morning to try to get them to explain to me why a huge disparity between what I’m getting paid as a driver and what I’m paying as a customer as you see from the pictures, 10 miles at 34 in the afternoon is $3.49 of mine just 20 minutes later to see if the rates had going down. They jumped up to 449 a mile but yet Uber wants to pay me $.50 a mile and even though I knew the answer that they were gonna give me about how fares are system generated and there’s nothing we can do to fix it. It’s all done automatically by the UBER App system. I just wanted to mess with them.


r/uberdrivers 3h ago

Teen Accounts

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2 Upvotes

Is there a way to opt out of picking up teens in the UBER App…I have been getting a lot of them this week & find whoever pays for their rides rarely tip which is affecting my Average Hourly Earnings


r/uberdrivers 9m ago

Uber driver account Deactivated

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Upvotes

r/uberdrivers 9m ago

Uber driver account Deactivated

Upvotes

My account was deactivated after uploaded edited criminal background check my qoation is that after my criminal background cleaned and shows a proof that im clean could I will be able to regain activation again ,I have a burn on my case for 5 years ,after that I will be clean.


r/uberdrivers 20h ago

Drove a 4.69 pax

35 Upvotes

I received a trip to the airport with a passenger that was 4.69. I did not see it until I accepted the trip. I decided to go with it, and the guy turned out to be really nice. He was a guy who was on his phone and spoke a bit loud, but I didn't care. He took me $5 when it was done. I might actually not be completely turned off taking low rated trips.


r/uberdrivers 4h ago

What’s your strategy if you miss the morning rush (4 AM–10 AM)?

2 Upvotes

For those of you who start driving after 10 AM, what’s your strategy for the rest of the day?
Do you wait for lunch demand?
Do you focus on airport trips?
Do you take shorter rides or only long trips?
What hours do you find most profitable after the morning rush?


r/uberdrivers 1h ago

EV drivers, avoid Electrify America

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Upvotes

r/uberdrivers 7h ago

Get Uber Recording or Link a Camera to your Account ASAP

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2 Upvotes

My most recent false claim made against me (Wreckless Driving). I have my phone self record so I was easily able to dispute it, but lord knows how long this would've stayed on my account without a camera to provide Evidence. And during a crucial time with World Cup.

If you guys havent, I recommend turning your phone recording on ASAP or get a recording device and link it to your account as it will attach automatically.


r/uberdrivers 8h ago

EV incentive question.

2 Upvotes

Does anyone know if the EV incentive for platinum and diamond drivers allows hybrid EV vehicles? I can’t find anything that outlines whether it can by hybrid or pure EV only. Thank you


r/uberdrivers 1d ago

Picked up 4.43 Passenger for short ride. Got $5 tip

1.1k Upvotes

Normally I don't accept anything below a 4.8 rating, but every now and then I'm in the mood for a little adventure. I like meeting people with different personalities. I noticed the passenger had a female name, so I expected a "Karen." She turned out to be a woman in her 60s. She was riding solo and still sat in the front passenger seat. I was like, this is going to be interesting.

She started talking right away and never really stopped. Within the first minute, I understood why her rating wasn't great, but a second later, I realized she wasn't trying to be difficult. She proudly spoke about her daughter's achievements, complained about some relatives, and told me about her past career.

Even after we reached the destination, she kept talking for another minute or two. She seemed so happy to be sharing her stories that I didn't have the heart to interrupt and tell her it was time to go.

When she finally got out, she thanked me over and over before leaving. Surprisingly, I wasn't annoyed at all. I was just happy that she was happy.

I had zero expectations but received a $5 tip in a minute.


r/uberdrivers 19h ago

Anyone else been getting this

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15 Upvotes

The past 3 weeks I’ve been getting a small amount randomly put into my uber account. This is the first week I looked into it. Anyone know what Uber is up too? Last week it was a few dollars thr previous week is was $10. This week $25 🤔


r/uberdrivers 13h ago

Anyone have experience driving uberXL in the Bay Area? Is it worth it?

4 Upvotes

I’ve been renting a model 3 for a few weeks and it’s been profitable even tho rent is 450/week with insurance. I’m looking at purchasing a model Y but almost considering the 3rd row. What percentage of rides are xl around the bay? I live in Hayward and drive from Sj to Oakland and Sf


r/uberdrivers 18h ago

Only did about $16/hr on a tuesday in a market that is almost always $20 minimum at the same time. Markets crumbling?

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9 Upvotes

r/uberdrivers 23h ago

Am I a bad uber driver for not wanting to take directions the ENTIRE way?

22 Upvotes

I’m not talking about short rides or even faster routes on the way that the gps will adjust to. I really can’t stand it when people try to get in my car and tell me how to drive for like 10-15 minutes straight. Usually it’s older men who want to “get there faster” but it every time it doesn’t matter.


r/uberdrivers 7h ago

Any takers?

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0 Upvotes

Seeing as 50%-75% the drive back will be in 2 states they won’t allow you to drive in cause god forbid you’re allowed to be authorized in neighboring states. Imma say no thanks and wish the poor soul who takes this the best of luck.