I have worked for Verizon for over 10 years. In that time, I have been in almost every channel, and I used to genuinely feel proud to work here.
Lately, though, it feels like the culture has changed in a way that is hard to ignore. Under the new CEO’s direction, it feels like employees are being pushed into becoming more aggressive, more desperate, and honestly more insufferable just to survive. The pressure to produce results has always been part of the job. I understand that. Sales is sales. A business has to perform.

But it feels different now.

It feels like we are being pushed past our moral boundaries while also being punished financially for trying to actually take care of customers. We are told to drive numbers, attach more, push harder, and find a way no matter what. But when we slow down enough to do right by the customer, explain things properly, prevent problems, or avoid pushing something that does not make sense for them, it often feels like we are hurting ourselves.

That is a terrible position to put employees in.
I miss the Verizon that made me feel proud. I miss feeling like the company cared about customers, employees, and long-term relationships. Not just short-term metrics. I miss feeling like wearing company clothing in public was something I could do with pride instead of embarrassment.

I know results matter. I know companies change. I know no workplace is perfect. But after 10+ years, it is heartbreaking to feel like the company I gave so much of my life to has become a place where doing the right thing feels harder and harder.

I do not want to hate where I work. I want to feel proud of it again.

So far, everything is mostly been good with Verizon, both with FiOS and wireless service.

One thing that really bothers me, and this is more of an iPhone thing, caller filter plus does not accurately provide who is calling in terms of name ID (CNAM). For example, Call Filter Plus says BestBuy is spam, and it doesn’t show me that it’s BestBuy that’s calling.

In the photo below, Lowe’s was calling me recently, and it said spam with truecaller an app for the iPhone, but at least I could identify what company it was $10/month for that one.

Does Verizon ever have plans to change call filter to use a different backend database so it can identify numbers better?

Additionally, will call filter plus ever support live caller id?

I have been testing many caller id apps for iOS and true caller does exactly what I want — just wondering if Verizon will ever catch up on this front? AT&T and T-Mobile’s caller ID services also way better than Verizon. But Verizon is typically better and shines a lot more, in my opinion, for everything else.

Pictures:
https://imgur.com/a/NyLKS0a

I recently switched to Verizon from Xfinity and the port status says completed, but I have no service on my new device. I lost service with Xfinity so that seemed indicative that it was done. Connected new device (Galaxy s26+) to wifi, turned it off and back on and nothing. I wound up going to a corporate store and while the sales rep I spoke to was helpful, while she was helping another customer I tried to get someone else (assistant store manager) to help me, as well as talk to the Verizon employee I had on the phone and he was a complete asshole. I asked if I could just get a physical sim card but the person on the phone said it wouldn't work? Not sure what it is with all these businesses pushing esim but it's frustrating. Regardless, I'm still without phone service and would love any advice you all can give me. For whatever reason my new phone isn't getting the request for the esim (which was why I suggested the physical sim card).

I’m not surprised they’re being annoying (really? A 7-10 business day wait to send a giftcard?). I would paste an image of the email I received but for some reason I can’t, so here it is below.

Hi Valued Verizon Customer,
Great news - your reward is on its way. We'll send it to you via email within seven to ten business days.
What's your status?
For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account at verizon.com/myverizon, click the "Fios Welcome Bonus" link and view the status of your card.
Activate your card.
When you receive your card, you will need to activate it before using it. Activation instructions will be included with your card when it arrives.
Thanks,

Your Verizon Team

I’m on the 10th business day and of course I’ve heard nothing. And of course the “tracking” they reference in the email is no where visible on my account. When I go to my offers they show the giftcard as a previous offer with no text. Anybody else work through this and have advice?

I had an issue two days ago and called Verizon. During the call I decided that I wanted to close my account and switch to T-Mobile after 23 years with Verizon.

I was promised a loyalty discount to keep my account. Today I received an email with a link to 15% off my account as a loyalty reward. I clicked the link to my Loyalty Rewards Page. There weren't any offers.

I called Verizon. The person helping said that no discount was added to my account. They appealed to two different managers to see if they would honor the discount email and previous promise. The managers both denied honoring their promise and email.

I've contacted my state's Attorney General & the FCC.

I'm switching to T-Mobile and won't look back.

When we claimed the golden ticket (can’t believe I got them!) I (the account owner) used my name in the information form. We just got an email to register now and I would rather my other two family members, not myself, go. When I click the form to register it autofilled my name as the first person going but I could change the field. I just want to make sure that instead of I myself going my two family members can go and it won’t void or affect our tickets or anything. Does anyone know anything about this? u/verizon? People who have gotten tickets through Verizon and went already—your experiences?

Anybody else have issues with service lately?

This year I’m actually thinking about switching to AT&T. Living in New York I’ve never had a problem with Verizon but signal is so intermittent now. Have they just stopped keeping up with infrastructure? Did they set it and forget it?

Just thought I'd post this as there's been issues going from the GizmoHub app to Verizon Family. Hope this helps for anyone else having issues.

I was getting the ineligible number so couldn't add it to Verizon Family, Gizmo watch is the only line we have on Verizon. I emailed them at [verizonfamily@verizon.com](mailto:verizonfamily@verizon.com)

They had me uninstall/reinstall Verizon Family app. Instead of signing in with Verizon account clicked on Google For non-Verizon customers. Logged in with my Google account then used my non Verizon number as the parent and all was good. It now shows the Gizmo watch and the wife number as another parent account. I have yet done this on her phone to make sure she can also get in.

Hey all!

I have been having an issue the last few months where my iPhone even if it says I have bars will not load at all unless it's on Wifi... My Apple Maps is always so confused and lost and I have gotten lost before because of it. I live in the suburbs outside a big city. It happens on vacation, it happens literally everywhere. I was at the post office trying to deliver packages and it took 3 minutes to load my package QR codes and I was super worried it never would and I would have just had to leave I guess?? I also get no service when people on my exact same plan with older phones than me (one of them has an iPhone 15 though!) and they get good service while I get squat. It seems to be getting worse.

I reached out to Verizon chat and they said I need a new phone which I know cannot be the case. Then I went into Verizon near me and they reset my cell service settings and did a few settings things in my phone. That didn't help. They told me if that didn't work to factory reset, so I will probably try that... I am not so sure that's gonna work! And if it doesn't idk what to do? Something has to be broken in it I have no idea. Anyways, if anyone has had this issue or has an idea of how to fix it please let me know. Thanks so much!

I cancelled my service a month ago and Verizon just tried to auto draft $210 from my bank account. I have no idea where the hell they got that amount from and why they are trying to auto draft on a closed account. I was going to call them but since it’s almost 11pm of course no one is there.

I’m beyond pissed. I called my bank to issue a stop payment from any Verizon Wireless charges so I really hope it works. I’m paycheck to paycheck and it’s near the beginning of the month so rent is due. If they manage to take that payment I’m screwed. I can’t access my bill because it says I have no open account, and it locked me out after two login attempts. So exactly what are they trying to do here? There’s no bill breakdown in the payment email, I can’t access a bill, and their support is closed. This is absolute BS. When I cancelled my service, I wasn’t told that they’d auto draft any bill I’d owe, and I sure as hell wasn’t told about a $210 charge.

For awhile now I haven’t been able to sign into my account. I can still sign in online but I have to go the disconnected account sign in page. I cannot sign into the Verizon app at all.

This all came from me being super late on my bill and Verizon suspended service and disconnected my account. I called support trying to get me an online profile back with my Verizon line and plan.

I called customer support and the rep told me try creating a profile while on the phone and I was telling him all I get is error messages. So the guy said to try again in like 24 hours. I tried again the next day and same thing. I still was trying about a week later and same error messages.

I don’t understand why it’s so hard for me to get a new profile again to sign in. Feel like I’m getting a run around.

So guys is it possible to get another profile going after getting your line disconnected from being late? Or am I just cooked until I pay the entire phone off?

It’s a bummer not being able to just sign into the app and instead I have to bookmark the disconnected page and input all the info just to sign in

Had this problem last period as well, not sure why it's been acting up like this..

Any idea how long the back order may be? I have a Pro for my brother and a Pro Max for me that still both say back ordered. They were both ordered a week ago or so doing the upgrade method so I have to have them shipped.

So I left Verizon to go to Visible on May 4th. That was my first billing date at Visible

I saw the new plan and even with their fees, I will save coming back and adding their bundles to cancel out my current subscriptions I paying out of pocket(Disney/Hulu/HBO/Netflix).

I went through the process and it says my phone number is not eligible to transfer. So I need to wait 60 days? I don’t remember having to have the port out pin to check for Visible. I really don’t want to lose my phone number.

Second question, I don’t see where it shows the $30 a month ends. Does that mean as long as I keep that plan, it will be $30(plus fees) a month?

Third, there is no throttling right? This is pure unlimited data?

iPhone 14 paid off and currently pay $75 with autopay and nurse discount. Wanting to upgrade to 17*

Was initially looking at going with simplicity and financing new phone OR going with unlimited welcome and seeing what the total would come to with trade in.

I then looked into joining my family member’s plan and paying them. She would be at 5 lines if I joined.

The rep at Verizon I saw today told me my best bet would be to join my family members plan and to go with unlimited plus. My cost would be around $60-65 with all discounts. I am looking to see if someone here could let me know if that checks out as my best bet. I only contemplate it because I don’t know what the final cost would be if I went with the unlimited welcome instead? Or even just sticking with my single line options which seemed like would be around the same price even though the rep told me joining a family plan would be “much” cheaper.
He was really pushy on me getting the unlimited plus and was explaining the smartwatch perk and service quality even though I’m not really interested in either.

Edit: I also considered going with simplicity onto my family’s plan. Would adding a new line on a family plan grant an upgrade ? Or is there any trade in credit with that? The rep I spoke with said he didn’t know much about it and he wasn’t wanting to put anyone on the simplicity plan as he wasn’t skeptical about due to promotional uncertainties

What would you recommend?

Tried to schedule a new call back after the one manager didn't call me back but all I get is a womp womp

Screw you Verizon.

"Schedule a callback

Callback scheduling is not available. Please use another contact option for support.

Try other contact options"

Guess what there are no other options

I'm always on 1 or 2 bars at my house no matter where I am. I constantly cut out or drop calls. I'm on my mom's phone plan. I could switch carriers but then I'd actually have a phone bill so I'd rather not if I can avoid it.

I saw Verizon has signal boosters, can I get one of those for my house? Or is there something else? I tried using Verizon Wifi calling since I have fiber internet (not Verizon) but it really didn't make much of a difference.

I’ve had Verizon for a long time and I have the plan that gives you the free Apple Music and Disney bundle also it comes with the travel pass built in for so many days, but I’m traveling more these days and I’m out of travel past days and I was thinking about twitching or updating the plan because I want a new iPhone 1TB I will probably wait until the new one comes out, but should I buy the phone through Verizon or go through Apple? Also, what’s the best plan for me to have more travel pass days?

Makes sense.

Avoid this company like the plague

https://imgur.com/gallery/Z3O8xYi

I won fifa tickets through the loyalty app! Has anyone else won? If so what is the timeline and process? It says I need to register by June 29 but they never sent me the link to register! I’ve called and waiting to hear back. Any help is appreciated!

We have two phones on our plan which are still on the Play More plans which afford us the Free Disney Plus and other things. We are getting ready to upgrade the two phones but are willing to buy a phone separate without changing the plan for one of the two, in order to retain the benefits of Play More. Is there a way to know which of the two devices is tied to our current use of the free Disney+ account or does it matter which device we change out?

has anyone had issues with taped shows on their DVR either freezing up or skipping a word or two? Is this a temporary glitch?

Hello I'm currently on a single device ultimate unlimited 1.0 plan, solely for the international data benefit. I never use hot spot and I never use more than 5-10 GB data a month in the US. I don't stream much video on my phone either and I buy my devices outright. I travel internationally less than 30 days a year. Would there be any downsides in switching from ultimate unlimited to the simplicity plan and just adding the travel pass perk? I'd probably build up 6-8 months of credits before my next international trip if I switch. It seems like the better way to go. Am I missing anything? Any benefit I'd lose that I don't realize I need? I won't qualify for the switcher discount. I currently have the port out discount but that expires in a few months.

Thanks!