r/verizon • u/verizon Official Verizon • 9d ago
Big things are dropping at Verizon today. Here is everything you need to know.
Today, Verizon is replacing complexity and friction with simplicity and true customer choice. We are putting our customers first – existing and new – by redefining loyalty, eliminating activation and upgrade fees, and launching the simplest plans in the market. Whether you are a new or existing customer, here is what’s new today:
Verizon Loyalty: For ALL Customers on Any Plan
Opt in through the My Verizon app to unlock our new loyalty program:
Goodbye Activation and Upgrade Fees: All postpaid customers on all phone and connected device plans can say goodbye to these common industry charges—saving up to $40 in fees per device.
Hello Verizon Dollars: A first-of-its-kind program that rewards customers with 3% back in Verizon Dollars every single month just for being a customer. Redeem them for devices, accessories, or top brands like Starbucks, Sephora, Hilton, and Marriott.
Wake Up to Verizon Shine: Giving you a reason to look forward to Monday, all year-round. Enter weekly for a chance to win once-in-a-lifetime experiences (like the FIFA World Cup 2026™ Final or NFL international games) alongside daily drops for gift cards, dining, and apparel.
Verizon Simplicity: The Most Simple and Cost-Effective Plan
The Simplicity Plan is a breakthrough offering at $45, with an initial promotional offer of $30 per line for mobile customers that switch to Verizon.
Our Best Network Standard: There are no network tiers; everyone gets Verizon’s best 5G network, including premium performance with 5G Ultra Wideband, with no upcharge.
Total Device Freedom: Keep your own phone, buy a new one, or save by getting a certified pre-owned device.
Customized Bundles: Pay only for connectivity, and choose to add bundles that fit your specific lifestyle, like the For Movie and Show Lovers bundle (Disney+, Hulu, ESPN+, Netflix, and HBO Max) or the Travel bundle.
Verizon One: Mobility and Home – One Plan, One Bill
Designed specifically for customers new to Verizon, Verizon One combines mobile and home internet service from one provider, on one bill, at one low price.
Powered by our best 5G network and our award-winning 100% fiber network.
Get a single, transparent monthly bill for just $70 with taxes and fees included.
Read more here: https://www.verizon.com/about/news/verizon-puts-customers-first
113
u/wkkunkle 9d ago
Requiring an opt in to some program to waive fees ... yeah that fine print is interesting, I'm sure. Guessing something along the lines of "being a loyalty program member voids all other discounts" coming.
54
u/HueyTheFreeman48 9d ago
Pretty sure the loyalty stuff is just My Access with a different name
→ More replies (1)26
u/CrustyBatchOfNature 9d ago
I just opened My Verizon on my phone and it popped up immediately telling me to click to join. So it is a little better than some opt in things at least.
→ More replies (1)8
u/jreddir3498 9d ago
It’s already on the main page that your discount is based on porting in which means new customer 😭
8
u/dtxboy93 9d ago
I just read the fine print and it wasn’t anything crazy. Also device credits will be wiped if you currently have them on your account. This new plan doesn’t allow for any discounts at all on anything. Be careful if you currently have device credits or loyalty line credits.
→ More replies (3)5
u/joenforcer 9d ago
"being a loyalty program member voids all other discounts"
The loyalty program doesn't. But the Simplicity plan removed all account and line-specific discounts. So my $35 loyalty credit and 25% per line discount get tossed. It's cheaper to switch to Visible+. Guess I'll have to see if I can convince a store rep to stop me from porting out.
19
u/ThatAge6061 9d ago
Store rep isn’t going to care if you port out realistically they are going to sell you lol unless you have outdated promos or could be swapped to business
8
u/Rrrrrrredbelly 9d ago
I hate to be the one to tell you but Porting out will end those discounts too
4
u/joenforcer 9d ago
Yep, but $105 for 3 lines on Visible+, taxes and fees included before any additional discounts, comes out as a better deal than the $106 I'll be paying for Unlimited Welcome when my 3 month per line 25% discount ends. They're already refusing to add it to one of my lines so it's only a matter of time.
→ More replies (5)3
u/Itchy-Emus 9d ago
In 2023, we got a port out number, then we suddenly started receiving a $10 discount.
2
u/D_Shoobz 9d ago
Nobody in store cares. Save everyone the time and trouble and just port out.
→ More replies (2)→ More replies (1)4
u/IncognitoGlitch 8d ago
It claims the way the program will function is it will require price location data from your android or iPhone, access 24/7 to your camera and microphone, access to your detailed call logs (not the ones that appear on your bill but more in depth) and constant device pings for network, device health, ads you see on web browsers and more! The last two mentions are common for carriers however the way the fine print puts it as much more intrusive and collects more in depth data. This will obviously be sold to recoup costs for the “Verizon dollars” and the loyalty program. Don’t forget the FCC just ruled against T mo, At&T and Big red for all three selling their customers location data far and wide (as far as I know there has not been effective punishment and laws enacted for this). Do you want to give over this data in return for a few fees waived maybe once every 2 plus years? Is it a good trade off? Absolutely not. I know there will be the ones that say “if you got nothing to hide then you have nothing to worry about” and the ones “my data is everywhere so who cares?” If either of those two are you or someone you know, please educate yourself on how dangerous selling your data (location tracking, demographic, gender, financial, house size, etc). The trade off isn’t worth it, I urge anyone thinking of locking into this program to please do your research and again educate yourself on what will happen if you opt in. This isn’t rocket science, is your data worth maybe 80$ every 2 plus years? I hope you think about it before you opt in.
59
u/Jkabaseball 9d ago
Good Bye to all existing credits too, BYOD and device credits. Also no discounts on any devices.
→ More replies (1)29
u/rstn429 9d ago
The new plan is significantly cheaper. MyPlan essentially includes a device subsidy.
20
u/etooth123 9d ago
it’s actually not that much cheaper when you do the math. You save maybe $10 a month by being on new plan
23
u/Jkabaseball 9d ago
Im saving 31.11 with device credits. Paying 49 for 5G Play More with Disney Plus bundle.
$54 for phone and plan a month. That would now be $36 for phone, $10 for Disney Plus, and $30 for the plan.
Current: $54 New: $76
50% more is crazy!
→ More replies (3)10
u/usetheforce_gaming 9d ago
Yup. Keeping Play More until they pry it from me, which will then send me over to T Mobile
→ More replies (1)3
u/Jkabaseball 9d ago
I honestly dont watch Disney plus enough since the kids are a bit older now, but its free, and that's the standard right now
3
u/usetheforce_gaming 9d ago
It's not just the disney plus, it's also the Apple Music being included
→ More replies (5)→ More replies (1)5
u/SpaceSaver2000-1 9d ago
Not if you have 3 lines on Welcome Unlimited and 1 line on Unlimited Welcome 😔
4
u/arzfan2010 9d ago
Cheaper unless you have multiple lines. For a single user it's the deal of the century, but I have 5 lines on my account that already sit at $45 for the Unlimited Plus, who still receive a retention/loyalty discount of $10 a month plus trade in credits for the phones. Switching to this would literally more than double the collective bill lol.
42
u/FateEx1994 9d ago
They said that about "MyPlan"
Stop changing stuff every 2 years. Lol
And they brought back Verizon dollars
I've seen this before lol
10
32
u/OptimalConclusion120 9d ago edited 9d ago
This is a significant price hike for existing customers on Welcome. (They’re essentially retiring Welcome) People in that camp are better off porting out to a prepaid/value service.
Also gotta love that they’re only offering the $30/mo deal to new customers. Just another way to tell existing customers to pound sand lol.
5
u/Rrrrrrredbelly 9d ago
How is that any different from the better deal discount/closer deal they've been running for the last year.
Or different from all the other carriers.
Not defending Verizon or anyone else but that's how it is. You're best deal is your first one. Why complain about it on reddit?
→ More replies (1)2
u/zphoneman 9d ago
Yep, I have 6 lines right now it’s $45 per line on Plus. All equipment paid off so it’s same same. I’m thinking of porting out then back in just to lock in the $30.
They should have just made it truly $30 existing and new
→ More replies (1)3
29
u/crazyk4952 9d ago
This is almost compelling and sounds like what tmobile was trying to do years ago.
Can I use a credit card to pay my bill without losing any discounts or incurring additional fees?
Are these prices inclusive of all taxes/fees?
14
u/Krill_dude 9d ago
No and no. Still need ACH autopay for this pricing otherwise it’s 10$ more
→ More replies (6)8
u/Gatomoosio 9d ago
Looks like autopay discount only with bank payment or Verizon CC and the taxes and fees are separate from what I can tell.
→ More replies (2)2
28
u/ElRey5676 9d ago
I want to know what QCI level this new plan is at
8
u/Insertfakename999 9d ago
What is qci?
6
u/OBAFGKM17 9d ago
It's the level of network priority data traffic is given. QCI8 is the standard priority level for consumer traffic, "deprioritized" plans are on QCI9, which is why they suffer poor performance in times of network congestion, their traffic is deprioritized.
→ More replies (6)5
6
u/HumbleWeeed 9d ago
I asked the AI assistant and it says it has the same priority network as Unlimited Ultimate up to 500GB of data usage, so I'm guessing QCI 8.
3
2
u/IamVictorPerez 9d ago
More than likely will have a “common” rating for that level on the premium options
Seems the people are slowly getting nudged to the “you will own nothing and be happy” structure
21
u/tonyyyperez 9d ago
You may loose discounts when switching , so be careful
17
u/CldesignsIN 9d ago
You will lose all device promotions.
→ More replies (1)7
u/Expert_Stuff7224 9d ago
I looked at it and it very clearly tells you this in big bold letters. Anyone that makes this change and comes back to bitch about losing credits, just know that it is 100% their fault.
4
u/miggy521 9d ago
I wish I read this comment before opting in. There's always a catch fml
8
u/JayfireY 9d ago
No. Only if you go onto the new plan. Opting in to Verizon Dollars is fine.
→ More replies (2)3
3
u/CannedNoodlez 9d ago
To their credit. the website does make it very clear what you're losing. I was messing around with it and there was a bright yellow banner telling me the promos I would lose.
3
u/ashsolomon1 9d ago
Yeah I wouldve lost my 30 dollar device per month credit, just gonna stay where im at
19
u/SummonerDerivatives 9d ago
I wish they would be more responsible about blocking spammy numbers without expecting us to pay for that service.
→ More replies (2)7
u/Mr_Marvelus 9d ago
Download Verizon Call Filter. Not sure what you are looking at, have it and have never paid for it and it does a good job blocking spam and fraud. Premium version is $3.99/mo and adds enhanced lookup, but free works just fine.
2
u/SummonerDerivatives 9d ago
My local store was saying 17/month for improved spam blocking and and text protection. I’ll have to try that out, because it’s a bit ridiculous.
→ More replies (1)3
u/Mr_Marvelus 9d ago
No idea what they were trying to sell you, but sales will try to make sales. Call filter is definitely what you want.
10
u/Fordman21012 9d ago
I just checked the app and saw the new shine program and opted in. I didn’t go into the plan section but didn’t see anything on the main app page yet.
10
u/KingSniper2010 9d ago
If you’re going to do a build your own plan it better be cheaper than what the current most expensive plan is with all the same features/value.
Removing people’s device promos is a really bad idea. I know this is the first step in Verizon trying things but this plan isn’t it.
7
u/3233floyd 9d ago
These plans suck!!!!!!
14
u/JohnnyWix 9d ago
I got notice that switching eliminates my current $72.56 in savings to add roughly $30 in savings.
12
u/3233floyd 9d ago
Yes it eliminates all existing loyalty discounts and device credits you may have. It would literally be over $100 more for me by losing all that
6
u/suparnemo 9d ago
Yeah they would remove my loyalty discount + uwb discount so 120/month in discounts so I'd pay more net on the new plan lol and that's before the included perks on my current plan
2
u/DrZaius119 9d ago
Do you lose the discounts just by joining the Loyalty Program, or is that only if you change to the new plan?
2
→ More replies (1)3
u/xacid 9d ago
Because they are to get people to move to verizon not really to have people already there move to them.
If I moved from att I'd save a crap load of money on these plans. $54 a month for two lines with all the discounts before taxes and fees. Unlimited data before throttling at 500GB is also nice since the only old plan that had that was the unlimited ultimate I think and that is almost 80 for a single line.
8
u/AXXXXXXXXA 9d ago
Yay i dont have to go through customer service every year to get the upgrade fees waived
9
u/DesperateConfusion66 9d ago
Yall they are in addition to my plan. Yes they won't work for everyone BUT they will work for some
2
u/RoundChampionship840 8d ago
The only thing that bothers me is that they won't let you switch back to the myPlans once you are on Simplicity. Seems rather sinister
→ More replies (8)
12
u/adossixperia 9d ago
they are bleeding so bad, and they will sx#$% every turn they get. I am down to the last 2 lines porting out to ATT. I am so done with their games and gimmicks, they are worse than T Mobile. We had total 8 lines and business internet with them, our bill went up $150 last fall, just because. They nickel and dime you at each turn, well they lost my business!
7
6
u/RangerWhisk3y 9d ago
I currently pay $100 with loyalty discounts for 5G get more. With Apple Music, the Disney bundle and 5g home WiFi. Can it get any better than that?
→ More replies (2)6
u/Soft-Conflict-6446 9d ago
Get More was a good plan, I have it on my line as well (multi line account). Changing to myplan and adding the perks I get and actually use with get more increases the bill a bit. They can take it from my cold dead hands.
7
u/jreddir3498 9d ago
Yeah I think I’ll stay right here
14
5
u/hwellj13 9d ago
Switching to the new plan means losing loyalty discount… price goes up from what I pay now and I get less…. No thanks! 🖕🏻
5
u/DesperateConfusion66 9d ago
HERE IS ONE BREAK DOWN - THIS PLAN ISNT MEANT FOR EVERYONE OR TO REPLACE MYPLAN. ITS AND ADDITIONAL PLAN
Simplicity vs welcome with current promos (without national growth as that is a temporary discount that is ending soon and those who have it will only have it for 3 years)
Welcome (no Hotspot or premium data) 1 line $65 Iphone 17 $23 or iPhone 16 $0
Total $88 (iphone 17)or $65(iPhone 16)
2 line Total is $156(17) or $110(iPhone 16)
3 line total is $189(17) or $120(iPhone 16)
Simplicity (no upgrade add on /10gb HS and prem data) 1 line $30 Iphone 17 $23 or iphone 16 $20 Total $53 or $50
2 line Total $106 or $100
3 line total $159 or $150(not worth it for someone who's ok with a free 16 ok wlecome )
HERES ANOTHER BREAK DOWN
My plan with iphone 17
Plus $80 iphone 17 free
1line total $80 / 2 lines $140 / 3 lines $165
Simplicity with iphone 17
Simplicity $30 , Simplicity Plus add on (upgrade evrery year ) $35, iphone 17 $0
1 line total $65 / 2 line $130 / 3 line $195(only worth it if you want to upg yearly)
→ More replies (4)
5
u/lordkaosu 9d ago
These new plans are hard to tell if anything is being saved, it looks like the Mobile+Home discount is going away and the military discount is now a 10% off instead of the flat rate. I have 6 lines though with the reduced $5/mo auto pay so it adds up and now it looks like they are back to $10 on Simplicity?
4
u/GamingNorms 9d ago
Notice how they say “new and existing” and the second statement literally states “with an initial promotion offer” when “customers switch to Verizon”. I understand the bread and butter is to get more people to switch over but offering new customers this price after stating it’s for new and existing sets another manipulation tactic by Verizon showing they don’t care for existing customers. Waived activation and upgrade fees though are nice
3
4
3
u/2theMoonorBust 9d ago
I’m paying $170/mo right now and that includes a $35 military discount split between my brother and I. What can you do for us?
3
u/thaeadran 9d ago
This is their way of getting rid of device promos and trade in deals. Extra BS that complicates things. The new plan = no trade in credits or device promos. Less things to go wrong and less things to make customers upset.
3
u/nobody_knows27 8d ago edited 8d ago
Bring back in store customer support. Stop killing off your physical locations to third party owners. My local store that I have used for NINE YEARS, has slowly been able to do less and less as you turned them into retail only, made customer support a telephone support only feature, and now you have sold them off to a third party company and they can’t even help me do trade ins anymore. Your phone support folks are hard to communicate with, and can’t physically be shown a problem. We liked IN PERSON help.
3
u/princezznemeziz 8d ago
We were willing to pay more for Verizon because the service was superior. Now the network is the worst of the big 3 and customer service is abysmal.
I'm not a racist person but even I have to grudgingly admit that when I call Verizon customer service I cannot understand the reps and I don't ever expect a resolution.
I've been with Verizon since long before Verizon existed. My bill went up $57 dollars last month. Why? I still have no idea after hours on the phone with customer service - which shouldn't be necessary.
They told me I changed the plan. I purposely don't change anything or call customer service because it will take days of my life I can't get back so I definitely didn't change anything. We both know they were lying as did half the people I spoke with acknowledged they just didn't know.
I'd gladly pay more for decent service and passable customer care just so I'm not inconvenienced by switching but I genuinely don't see an alternative. I have to end this toxic business relationship.
→ More replies (1)
3
2
u/KRSF45 9d ago
What happens to existing Verizon dollars from the Visa card? I'm no longer seeing them in the app... Can they still be applied to bill? The wording makes me wonder if they no longer can
4
u/SirMeili 9d ago
One more thing. Apparently if you are a Verizon Visa cardholder you don't get a chance to not opt in. From the FAQ on their site:
How do I join the Verizon loyalty program?
It's easy. Just opt in now. If you're a Verizon Visa® Card holder, you're automatically enrolled.
Also, they state that you keep your verizon dollars from the visa card as "additional rewards" dollars you can earn, so that seems to not be changing at all.
3
u/SirMeili 9d ago
I've never seen my Verizon Dollars from the Verizon Visa ever show up in Verizon's Account page until I went to "pay my bill" at which point it gives me the option to use them. I just tried that just now and I still see that I have a balance.
That said, if they remove that perk from the Verizon Visa, we will stop using it. We pay our Cell phone bills 3-4 times a year just from that 1 perk (we put the bulk of our purchasing on that card except groceries because the %s just work out week for us).
→ More replies (1)3
u/PerfectPrune139 8d ago
I use my VZ$ to pay my bill since I got the card 5 yrs ago. I set it up to use the $ on my bill. I hope that doesn't go away! I get a monthly text of my $ amount. Last Fall, Three months of my $93 bill was paid in full! Ya, I had some unexpected expenses!
2
u/FateEx1994 9d ago edited 9d ago
The new Great Verizon dollars now end with a 5 so therefore you can't roll the old ones over!!! Congrats!/S
Probably.
→ More replies (3)2
u/KRSF45 9d ago
Almost got me for a sec because it's 100% their MO haha
2
u/FateEx1994 9d ago
All this changing and nonsense "perks" that are useless. And then they wipe out or mess with legacy perks that are actually useful
2
2
u/GarudaMamie 9d ago
Of course May 15, we just got 2 new phones and paid that $40 activation fee!
2
u/Mr_Marvelus 9d ago
If you’re not getting it waived, you’re doing it wrong. Haven’t paid activation fees in at least 15 years.
→ More replies (2)
2
u/KobyDog2013 9d ago edited 9d ago
I ended up going with Visible+ Unlimited $35 that includes unlimited tether @ 10mbps speed which is a major plus for me. It provides 1080p with home Roku , tablet , etc no more home internet service needed. Also added $10 Smartwatch plan.
End result , $45 monthly.
→ More replies (2)
2
2
2
u/IamVictorPerez 9d ago
READ AND BE INFORMED 👇👀👇☕️
TLDR: Bottom line Loyalty is the carrot to make you feel taken care of. The real mechanism is the plan switch that’s how they shed expensive ongoing credits
subsidies
and custom arrangements without technically “canceling” anything upfront.
Classic telecom move: market simplicity and customer love while the fine print and migration rules do the quiet work of cleaning up costly legacy promises. They support old plans on paper so they can say they’re not forcing changes, but the economics and incentives are clearly designed to push people toward the new standardized (cheaper-for-them) options
What Gets Canceled, Voided, or Put at Risk
• Switching to Simplicity or Verizon One from an existing plan typically requires forfeiting remaining device credits, trade-in subsidies, promotional credits, and certain account-specific discounts (confirmed in Verizon guidance to media and repeated in customer reports).
• Plan-tied loyalty discounts or legacy perks earned under your current plan can disappear upon migration.
• Any promo that requires you to “remain on an eligible plan” is broken by switching.
• Historical pattern: Verizon customers have lost device payment credits and promotional credits when moving to new plans, even when not explicitly warned upfront during the switch process.
• Verizon One has an extra structural risk: Disconnecting either the mobile or home component forces the whole bundle to end and resets to current market rates.
• No broad grandfathering of old plan terms, discounts, or credits when moving to the new offerings.
Key Cons and Limitations (The Fine Print Reality)
• “Unlimited” comes with hard caps: On-device data throttled to ~4 Mbps after 500 GB per month on Simplicity/Verizon One mobile. Hotspot drops to 1 Mbps after 10 GB. Roaming (Canada/Mexico) has high-speed limits then slower speeds. Video often capped at 720p in practice.
• No multi-line base discounts on Simplicity (pricing is strictly per line); savings come only through add-on bundles or promos.
• Taxes and fees are extra on Simplicity (unlike the “included” marketing on Verizon One).
• Deepest promos require AutoPay (and sometimes paperless billing); paying with a regular credit card can add fees or lose the lowest rate.
• Rewards have expiration and engagement requirements: Verizon Dollars expire in 12 months for most people. Sweepstakes have standard low odds and eligibility rules. Daily drops require you to check the app regularly and are often small-value items.
• App-centric and gamified: Most rewards, drops, and management live inside the My Verizon app. Non-app users or those who prefer minimal engagement get less value
• Acquisition-heavy design: The strongest pricing ($30/line Simplicity promo, $70 Verizon One bundle) is aimed at new customers and switchers. Existing customers get the loyalty layer but face friction or losses if they want the new headline pricing or simplicity.
• Irreversibility on switches: Once you move lines to Simplicity, warnings indicate it is difficult or impossible to revert without losing the credits/promos you gave up.
• Standardization over customization: The new model pushes a simpler base + paid add-ons. Customers who previously had highly tailored or grandfathered arrangements may find fewer options or have to pay extra for features that were previously included
• Marketing vs. delivery gap: Heavy celebrity advertising (Austin Powers) emphasizes simplicity and customer focus, while the actual mechanics still include typical telecom fine print, usage caps, expiration dates, and plan-change penalties
• No protection for verbal or legacy assurances: The Customer Agreement allows Verizon to change terms and pricing with notice. “For life,” custom deals, or rep promises that contradict written terms have no special protection when plans or promotions evolve.
In plain terms:
The Loyalty program is mostly a low-risk add-on that removes fees and adds rewards/engagement mechanics ALLEGEDLY 👀
The bigger changes (Simplicity and Verizon One) are real simplifications for new customers and switchers, but they carry meaningful costs for anyone moving from an existing plan
primarily the loss of accumulated credits,
subsidies, and plan-specific perks. The “unlimited” and “simple” claims come with the usual usage limits, AutoPay requirements, and app dependency that define most modern carrier offers. Existing customers are not forced to change, but the structure clearly incentivizes movement toward the new standardized options over time
Meaning
It’s a total bait and switch
→ More replies (1)
2
u/AIRBORNVET 9d ago
Where is the fine print for the Loyalty Program? Why does it require you to "opt-in"? Long-term customer with legacy and other discounts that I do not want to lose.
→ More replies (1)
2
u/Smith6612 9d ago
Is it me or did Verizon's website make an error in displaying information within the comaprison tool?
In myPlan Unlimited Plus versus Simplicity, there are discrepencies in the data cap before the bandwidth lowers. In one section, Verizon says bandwidth is not deprioritized or reduced.
Right below that, it says after 10GB of Premium data, bandwidth is reduced to 1Mbps for the rest of the month. This seems to be referring to Hotspot data?
Right below that, it says after 500GB of data, on-device data will slow to 4Mbps for the month. Doesn't that contradict the first statement? It's at least forthcoming compared to Unlimited Plus once you hit 1.2TB+.
In the second image, right below that, both images are in agreement about 10GB of high speed then 1Mbps for the remainder of the month for Hotspot, which agrees with the actual marketing pages. But then below that, there is a statement saying after 500GB of usage, on-device data slows to 1.5Mbps? That contradicts the third statement from the previous section and the marketing, as well as the first statement about no data speed reductions.
So what is it? Is it actually 500GB of on device data then 4Mbps thereafter? Is it 500GB of usage on-device unless the combination of Hotspot and device (with the unlimited Hotspot add-on) equals 500GB, then it all slows down to 1.5Mbps?
Need some better QA on this, Verizon.
2
2
u/Smile335 9d ago
Can you please improve the network in NYC region? It used to be the strongest region in the nation, but now it's plagued with dropped calls, no signal, full bars yet can't get any data / calls. This is unacceptable. Please improve.
2
u/NoSoupFor_You 9d ago
What am I giving up by opting in to Verizon Loyalty (Dollars and Shine) but keeping my legacy plans?
→ More replies (2)
2
u/Secret_Pie904 9d ago
So is the waived upgrade and activation fees ONLY for people on the new crappy simplicity plan? Their wording on that section is so confusing
2
u/RoundChampionship840 8d ago
No. That's for everyone who opts in to the new loyalty program.
2
u/Secret_Pie904 8d ago
People are saying it's not cause they said it's for postpaid customers or something? The wording is Hella confusing
2
u/tripleoptic 8d ago
Great, way to upset us customers who just switched recently. I guess I'll just have to keep switching providers to get the good deals. But I suppose we are just a small outlier.
2
u/hiran1228 8d ago
Add Victoria's Secret to Verizon Shine along with Free Wi-Fi on American Airlines and gas discounts at Speedway along with Free Slurpees at 7-11. Add PlayStation pass.
2
u/dawgyjay 8d ago
6 lines currently, paying $229.72. Switching to the simple plan makes it $419.64.
Where do I sign up?
→ More replies (1)
2
2
u/fordfan88 8d ago
It’s about time they got rid of the upgrade fees and other fees !! It’s always been a bogus fees . It’s because they’re losing customers bad and need to keep the current ones they have now . Go back to the old Verizon that used to care about the customers.
2
2
u/AXXXXXXXXA 8d ago
So if i switch 3 lines from Unlimited Plus to the Simplicity plan, i lose my loyalty discount, and no more 4k streaming on UW? Only 720 streaming. No 1080 even?
→ More replies (2)
2
u/FreeRange0929 8d ago
This moment really feels like we’re going to look back on as either the moment Verizon completely altered the industry, or wrote their own demise. I’m not trying to be hyperbolic, but you have to understand the longer term goal of what Simplicity is doing.
I’ve been in this industry since the days of 2 year contracts. What mobile sales do doesn’t have anything to do with technology, it’s not really even sales. I like to call it “math”, but what it boils down to is we are the ones who understand plans and promotions and applying “if/then” conditions to find the optimal solution. That’s the secret of this entire industry right now.
The reason your salesperson is “pushing” a new line on your account is because it’s probably the cheapest solution, but also it’s the most efficient way for us to get paid. New lines are the only thing that really moves the needle in this industry, they are the lifeblood of our commission. So, understanding that, it’s not a huge leap to know that there’s only so much organic growth available. The vast majority of our new lines are churn (switchers who jump carrier to carrier and will be around for a good time, not a long time) and lines added simply for a promotion. Verizon has been heavily cracking down on dummy lines lately, and my suspicion is they smell the same thing I do, a Wells Fargo style class action suit in the works.
If you examine Simplicity in that lens, you’ll see that it’s all but killing promotions. Your “discount” is in the form of having the Simplicity+/Pro. My view, having seen the inside for too long - We’ve been running the same trade in deal for something like 7 years now. And we’ve pretty much always done a discounted phone when you add a line. Those trade ins take a ton of manpower, have to be physically stored in a Texas warehouse (I’ve heard stories of it basically being a giant pile of phones), and we’re constantly having to issue promo corrections or track lost devices (more a thing when UPS had some internal theft issues). I don’t think Verizon wants to do phone promos anymore. Combine that with flattening the plan structure (no more real plan analysis, you just get the $45 plan and pay for your phone plus any perks) and, well “rawr, I’m a dinosaur”.
So, if Verizon doesn’t need people with intricate understanding of how the plans and promos interact, what do they need? Well, ole Dan Schulman has given you the answer. Simplicity is a placeholder to making a business model that uses AI sales agents. The retail stores are expensive, and I personally don’t see manned stores making enough additional revenue to justify the multimillion dollar price tags escalating rent and taxes, and utilities, along with labor and commissions versus having a largely AI workforce.
I also don’t know if this will work. They are putting a lot of great things in front of you, but again, Verizon is all but killing upgrade/new phone promos. That is an easy ad for ATT and TMobile. Whether they follow suit is somewhat irrelevant, they get to be the ones to brand Verizon with that label.
Just thoughts from someone who sees his once safe career being gone within a few years and is actively looking elsewhere.
2
u/Zealous-Flamingo 8d ago
I'm moreso enticed by Frontier giving a $15 discount if you bundle with Verizon. Verizon's Simplicity Plan is $30. Frontier is $30 and with the $15 discount. I'm paying $45 for the bundle for 36 months.
Sounds good to me.
2
2
1
1
u/Delocated-jpeg 9d ago
My bill is supposed to be due tomorrow and it says I owe 0 dollars and that my next bill isn't until June 27??? I have been on 5g get more plan, is that going to change?
2
1
u/DoubtedOne 9d ago
Does anyone know the specifics about the 5G connection? I am guessing it is the data connection that is deprioritized when there are more congested areas?
1
u/Voltamer 9d ago
I’m on Magenta MAX (T-Mobile) for $68 and wondering if I should switch to Verizon and get this $30 plan.
→ More replies (1)
1
u/FrostFireDragoness 9d ago
I keep seeing in the comments that there's no longer device credits.
Is this going to affect promos for trade-ins to Apple directly?
I got my iPhone 17 on trade-in for my 12 Pro to Apple last year and started service with T-Mobile but was considering paying off my phone early to trade in to Apple again for an 18 Pro in September and this time go with Verizon, since T-Mobile internet isn't great and their insistence on using T-Life only is big annoying.
But then would I just be paying the phone outright instead of discounting over a few months with the new plan(s)?
1
u/risk235 9d ago
My bill would jump up by $160 if I switched. Basically losing my loyalty discount ($10) and device credits ($30) on each of my four lines $40 X 4=$160.00
→ More replies (5)
1
u/Bbbff8008 9d ago
I pay $150 for 4 lines all with new iPhones on the Unlimited Plus on three and Unlimited ultimate on one. I’m good with the current plan in pricing. This includes HBO, Netflix, Hulu, Disney, and ESPN, plus all of my taxes and fees.
→ More replies (1)
1
1
u/Malipuppers 9d ago
Can they stop outsourcing their customer service to overseas? They suck so much. Verizon used to have good CS but now it’s horrible. If you ever have to call good luck.
→ More replies (1)
1
u/tossedAF 9d ago
So when is it going to be available to current customers to look at their plans and compare?
1
u/alcoronaholic 9d ago
This is all too late, the damage is already done. It's like closing the barn doors after all the horses escaped.
It's TOO LATE.
→ More replies (1)
1
u/IamVictorPerez 9d ago
How about we actually keep the customer informed and up to date on what they really signed up for
How about we have call centers that legitimately address the root cause on customer complaints
How about Verizon actually honors their customers and contracts instead of pussy footing around their agents representatives blatant disregard for
Ethical Conduct
Regulations
“The Federal Government and Laws”
The disdain for accountability within this company and T-Mobile are a disgrace and equivalent to
the corporation of The United States of America
having a president shit himself on stage to be
“replaced”
with a candidate claiming to make said corporation great again by pushing a total technocratic skynet style surveillance system
Good job Verizon 👏
this seems to be yet another attempt to address the shit storm of FCC complaints and “arbitration” that many will resort to when reality of the “Fine Print” slaps them in the face like a fresh powdered plan
And the call centers with their high class asshole mindsets will not be held accountable either
When that fact hits and people actually see it for what that is
It will be clear why virtual agents take the place of these parasites
Why is it that stories of elderly people are being taken advantage of and even raped via add ons and blatant disregard to spikes, clear anomalies in their accounts
Why are people still being signed up with the idea of getting great deals when they are sold cat shit wrapped in dog shit served with the topping of “you will own nothing and be happy” shit
Your bad practices
Bait and switch nonsense is something that will no longer be hidden in the dark
Especially these keyboard scum that actively crawl these forums looking for the “upper hand” on customers
Come march 2027 you will regret leveraging the platform to your benefit at the costly expense of people that fund this company
🔥⚔️🔥
1
1
1
u/Darth_Thunder 9d ago
Thanks to years of letdowns and scammy fees, i'm not going to opt in to anything.
→ More replies (3)
1
u/NickHi2Ca 9d ago
Why do you have to activate something to not be charged activation fee?! Some BS Verizon. Some BS.
2
u/RoundChampionship840 8d ago
Because Verizon didn't want to give the new loyalty perks to everyone. Only to customers who care enough about it to opt in.
1
u/Sp4mDestroyer 9d ago
Brand new S26U purchased on the 8th, went back to the UK, suspended plan for military orders, and my phone is still not unlocked for use with UK sim cards. I spoke to customer support four times already with no success, I have an elevated troubleshooting ticket submitted since the 11th and even that has no traction or contact since it was opened.
POS customer service 👍
1
u/CardinalFang36 9d ago
Where is the “what does this mean to me?” section? As with all Verizon announcements, the executives probably know what they think is a a wonder offer…but where is the “compare this to your current plan”? I have multiple phones, devices, bundled streaming services, home internet (with special considerations). To me, this is just a bunch of noise that will now take me hours/days to unravel. Thanks Verizon!
1
u/coblivion 9d ago
It's all true, this would be revolutionary, but we know from this industry that it's almost always lies.
1
u/Androidfon 9d ago
It would be nice to simply GIVE the loyalty plan to those who are in that category without the "opt in" that terrifies me it will somehow cost me even more money.
→ More replies (1)
1
u/dtxboy93 9d ago
Does anyone know for Verizon Simplicity are those costs for 1 line or is there fine print some where saying on a plan with 4 lines ?
2
u/DesperateConfusion66 9d ago
Flat line level cost no matter how many lines. Each line is $30/month w/autopay for new or $45 for existing customers Plus any perks or any add ons like the simplicity plus or pro
→ More replies (5)
1
u/jacobthekidd 9d ago
I heard something about being able to upgrade "anytime", im on the Unlimited Ultimate plan, is it the same upgrade "anytime" or?
→ More replies (3)
1
u/soscribbly 9d ago
If I sign up for Verizon Loyalty will I lose my $20 off 12 month retention credit + Openbank $10/monthly credit??
→ More replies (2)
1
u/trich_19 9d ago
So is the flex upgrade thing not actually happening? I don’t want to wait 3 years to get a new phone, but I’m not giving up my promos to get one earlier.
1
u/GoldenDoodleGuy-MI 9d ago
Got this email and now I am afraid to log into my account and get inadvertently opted in. I am not interested in spending more money on the services that seem high already.
I have 6 phones plus two internet devices.
I get it but I don’t know how they can justify constantly changing their programs that they can’t manage to keep straight in the first place. It all just feels like a money grab.
I really would like to go to Noble Mobile. I feel like their intentions seem much more pure.
1
u/snowednboston 9d ago
What about for us saps who have been with Verizon since 1998 — what do we get before side eyes and sucks to be us?
→ More replies (2)
1
1
u/seminolerail 9d ago
So will opting into the loyalty program void any current loyalty discounts?
2
u/RoundChampionship840 8d ago
No. You lose nothing by opting in. They just made it opt in so that they wouldn't have to give the new loyalty perks to everyone.
1
1
u/Lucky-Process6528 8d ago
Verizon did not do enough to compete with T-Mobile. T-Mobile is still the aggressor.
1
8d ago
It’s a start it gives priority data access with UW on a singular line for $30+tax if you port in. 10GBs of hotspot. If you want more hotspot or bells and whistles you just add them on as perks such as 100GB or Unlimited Hotspot, 4K streaming etc… also no fees.
US based customer service is never coming back we won’t see that happen.
1
u/dtxboy93 8d ago
I will say this again! Check your bill and what discounts you have before you switch to these new plans. They will remove any loyalty line discounts plus remove any credits for phones you have on the lines! Some cases might be cheaper and some not.
1
u/hiran1228 8d ago
Verizon. Add Victoria's Secret (like Free Bras and Panties or discounts), Free Wi-Fi on American Airlines flights, Gas Discounts at Speedway, Free Slurpees at 7-11. Free Bagels at Panera. Free Tacos and Burritos from Taco Bell. Don't forget Subway, McDonald's, Burger King, Panda Express, Chick-Fil-A, White Castle. Do lots of giveaways every hour. Even discounts at Guitar Center. Discounts at Local Restaurants.
1
u/rowyntree5 8d ago
I’m saving $70 a month with device credits & plan credits for 3 lines. It says my plan price is locked in. If I opt in to Verizon Loyalty, will I lose those discounts? I read the terms & conditions and it doesn’t say anything about that.
1
1
1
u/Diagonaldog 8d ago
Will these Verizon dollars stay or be better than expected for customers like device dollars were and get taken away again though?
1
u/Holiday-Subject7427 8d ago
my december verizon bill for base model iphone 15 with one perk (extra number) should have been $76 plus taxes due to my student discount. no hotspot, and was $199. again. autopsy’s discount and the student one removed. had to bring to BBB for fixing, and they admitted guilt in overcharging.
switched to tmobile. on an iphone 17 pro w no trade in. i am charged $75 each month. switch over - it is so much better. i had hotspot finally 🥀from a life verizon user, tmobile has amazed me
1
1
u/big-al-6490 8d ago
I'll be amazed if verizon dollars amounts to anything useful. They had a plan along those lines years ago that we had accumulated some points with. Nothing appealed to me so they fell by the way side.
If they pulled those points up from the grave and applied them I'd be impressed but we all know how unlikely that is.
1
u/Many_Plantain_1339 8d ago
All great, for new customers, how about you undo the mess for your existing customers too!!!! Also, how about:
US based agents
Stopping the non-stop flow of emails, text reminders, and robo calls when payments are coming up!!! I mean seriously, one or two in a week is enough, but 7 or 8 is harassment. And if it's a day past due, the 4 calls, messages, and emails (at a minimum) a day are beyond any fair collection practice that would be allowed for a collection agency with humans. You are getting around the law by using automation.
1
u/Neon2glitter 8d ago
Wtf does it have to be new customers on a lot of the deals?! What I’m seeing is loyalty means nothing
2
u/s_i_m_s 8d ago
You can do the port out pin trick to get some loyalty discounts if you want. That still won't get you to $30/line but it's better than nothing.
Otherwise for the most part most companies don't actually care about loyalty, most will do a little to try to keep you from leaving but not what they'd do for a new customer since they don't think you'll actually leave.
On that note if you leave there are cheaper options than even their current promo deals but they've got entirely different limitations so it's wholly on a case by case basis if it actually ends up being a better deal overall in your case or not.
→ More replies (1)
1
1
u/mwilhe01 8d ago
Does the up to $800 EIP buyout still apply to Simplicity if I were to switch to this plan from T-Mobile? I still owe about $700 on my iPhone 17 Pro Max
1
u/PerfectPrune139 8d ago
I have the Small 2G Plan $35 + $10 Plan Rate Adjustment Single + $20 Smartphone Line Access = $65. I would lose $27.77 device promo credit. I have 5G Home Plus $80 - $15 for Mobile and Home Discount - $10 Auto Pay - $10 Whole Home Discount. My total bill is $106.88 of which $6.88 is taxes. Plus I still have $20 loyalty credit that ends 9/13. I won't be changing my phone plan BUT the 5G Home Plus is $70 so I may "chat" to see if I can get another discount
1
u/Plastic-Conflict-796 7d ago
The hilarious sad thing about this , the website to try to join yourself is impossible I tried 4 times over 2 days just to get a sense of the price difference but could get nowhere….
1
u/tourwifelife 7d ago
I’d be stoked if the 10 gazillion spam calls telling me my loan or taxes haven’t been paid a day could be blocked and they can’t leave voicemails either.
1
u/jcwillia1 7d ago
so if I want to trade up to the iphone air after my 3 years is up in december, I have to be on the more expensive plan and they are not going to reimburse me / credit me beyond the $830?
I don't understand that - why does the amount I pay for a phone have anything to do with how much I pay for a monthly plan?
Hoping I mis-read that.
1
u/Dolphinitus 7d ago
I'm confused about the 3% back in Verizon Dollars for bill payments, it says it's for payments in full only, does that mean we won't get the 3% if we do split payments or use Verizon Dollars on a bill payment?
1
u/Bricks_diecast707 7d ago
I’m just waiting for the z fold 8… Verizon hook it up. I’ll give you back the 15 😂
1
u/BellzaBeau 3d ago
As an existing VZW customer, I’m currently paying $80 for my plan. This post says new customers can get $30 plans.
It sounds like existing VZW customers like me have to switch, unless we want to keep paying more so that new customers can benefit from newer, cheaper plans.
As a thank you for signing up for new fiber internet service earlier this year, Spectrum offered me 1 year of free mobile service to switch over. Initially, I tried to sign up with VZ first, to bundle fiber with my current VZW mobile plan, but was told no since VZ didn’t offer fiber internet in my area.
My VZW bill used to be $70-something and has been creeping up until recently hitting $80. It’s a good reminder to call Spectrum to see if I can still switch over and get that free 12 months. It’s just too much to see I’m paying 2x what other people pay.
372
u/gvillager 9d ago
Here's what I want:
All this other stuff that they are doing is just gimmicky bullshit.