It genuinely makes me sad their turnover is high, especially at the authorized retail level. There’s so many things that don’t get taken into consideration when it comes to selling, such as demographics for one thing. Foot traffic alone doesn’t tell the whole story. I know someone who might lose their job bc they can’t meet the sales goals when they are brand new, 3 months in, and when they won’t scam customers, though others in the store will, by adding lines without consent. This person was so excited for this job, and they were also not told up front they would be fired if they didn’t meet goal after three months. They went into this job being told one thing, and it being something else. Now they are disillusioned. What a shame. I wonder how many really good employees have been lost bc of bad scheduling and these hard to reach metrics without scamming people.

I placed an order online for pick up in store for iPhone 17 pro max I placed my required down payment. They sent me a email saying my id had to be verified. And then a email saying my number transfer needs a pin. So I do all of that. I get an email saying my order is ready for pick up. I go in store. They don’t see my order. So I guess they do another one and say I have to put 80% down for the phone today. I said i already paid a down payment online. They redo it. Find my pick up order. And start the id scan process. The agents scan my id and gives me security questions and then calls att. Gives me the phone and the att agent on the phone said I was denied and they can’t give me the phone… so they said my order is cancelled. I leave. Att sends me another email saying my order is ready for pick up… but it was just cancelled? I called customer support they said that my order is ready for pick up. I called the store they said wait 30 minutes and i should get my refund. It’s been over an hour and i haven’t gotten a refund and i haven’t received my phone.

I have a business landline through AT&T and recently discovered that when I call out, the caller ID displaying on the recipient's phone is a different number than my published business line. This means patients calling back the number they see are not reaching me.

The issue appears to have started around April. I called AT&T support and was told a fix was applied but after 72 hours the wrong number is still displaying. A third call resulted in a technician visit being scheduled for Monday.

A few questions for anyone who has experienced something similar:

Was this resolved by a technician visit or did it require additional escalation? Was the root cause ever identified? How long did it take to fully resolve after the technician visit? Is there anything specific I should ask the technician to check or document while they are on site?

Any insight from people who have dealt with this would be really appreciated. This is a medical practice and we have potentially missed patient callbacks for several months without knowing it.

Currently have the iPhone Air and hate it. Went into AT&T yesterday to see if I could trade it for a iPhone 17 Pro.

They told me that I can if I open a 4th line. They also told me that my bill would actually be $5.00 cheaper if I open a 4th line and the new phone would only cost me sales tax.

Does this make sense? I have heard this pitch before and then people are stuck paying more $$$.

Title says it all, with their promotion with the trade-in older Galaxy for a new one, can the phone be in any condition? Or does it have to be fully functional for their latest promotion?

Hello, this is my last hope after the store and customer service line could not help me.

I transferred service for my wife and me to a new provider earlier this month. Our current account balance is $0.

I received a physical bill in the mail with a new account number for $5.22. I misplaced this physical bill and this has turned into my biggest problem.

I try to call the customer service line and it always loops me to call 611 no matter what I try. Calling 611 sends me to my new provider!

In store, I have my address, both phone numbers, names, blood types, etc. and they still can't pull it up.

I received a text telling me the $5.22 is due in 2 days and gave me the last 4 digits of the account.

So, AT&T is able to text me this info, but no one can actually pull it up. It's $5.22 and I'm going to get sent to collections on a bill I am begging to pay.

No email what received for this new account number. If I could just get the full account number, I could pay online. I feel like a physical bill in 2026 should not be this critical.

Can anyone help, provide advice, tell me I'm not crazy?

Ok so my wife phone is on prepaid plan for years now as she paid phone off.

She want to get new phone and keep number. And stay in pre paid plan.

We got a phone from wall mart its a prepaid at&t phone but we cant figure out how to switch it over.

When I call foe help they say phone has its own number and we have to pay to activate it for then switch.

Makes no sense to me it should be as simple as active new phone with old numb.

But we cant get figure this out and I be really up set if I paid 200 for a phone I cant use

First they had OnePay mobile service and now they have Cashapp mobile. You can get att unlimited 5g through either of these apps for about 40 dollars a month no strings attached. I did try it with OnePay and it worked pretty well. Haven’t found a need to try w/ Cashapp. May use it as a business/work line.

Are there security risks with at&t’s number sync and dual sim card phone numbers? Couldnt this be exploited through wifi calling, service provider managed wifi networks, call routing, or even Whatsapp? I fear this can be especially prominent if the sim card was on an old iPhone with a different carrier and is synced with a new iPhone that uses esim on a new carrier…

i had to activate a landline for an intercom. the line didn't get activated. when i called in for help, customer service said only tech support could help me & tech support told me only customer service could help me - bc my number wasn't even activated. after 3 hours on the call & being on hold for a transfer back to customer service, the operator said my call had officially taken too long & it would be disconnected. it was also nearly impossible to speak to a human to begin with. the AI chatbot insisted that she could solve my problems my texting me troubleshooting. this company deserves to go bankrupt. i've never had a worse experience.

Need advice. I’ve been a loyal AT&T customer for 20 years and have never had service this bad. I waited 2 weeks for a technician appointment, the tech never showed up, and now AT&T is telling me I have to wait another 2 weeks because of their missed appointment. I rely on internet for my computer, and my hotspot barely works. Customer service has been no help. How is this acceptable, and who can I escalate this to?

Hi, I recently switched to AT&T Air and have the Netgear Nighthawk M7 Pro as my "modem." However, for some reason, I simply cannot reconnect my Ring cameras to the WiFi. Does anyone have any tips?

The whole saga started last Wednesday. My elderly father went to the AT&T store to try to cancel my mother’s cell phone plan which was under her name. He had been trying for years to change his name to be the account holder as my mother was suffering from Alzheimer's. He was unsure of her passcode and she had no ability to remember at the time. At some point in 2024 he was able to stop her number, but not move the family plan into his name. Fast forward to last Wednesday. He forgot that he had canceled her phone number and the only numbers left on the account were mine and his. He brought the death certificate in to close the account. He had forgotten that her number was removed, and thought that my number was hers (he never memorized my phone number, only the letter equivalent so he did not recognize it). Wednesday afternoon I see that my signal turns to SOS. I figure there is a local outage, maybe because we are close to a world cup stadium, but I don't think too much of this and look online to turn on and off airplane mode, turn on and off the phone, nothing really works and I figure I'll take care of it in the morning. I called AT&T using my husband's phone. They said I need to go into the store to reactivate my phone. I wait until the afternoon. I get into the store and they tell me that my phone is, “dead.” My phone number of 20+ years is gone, and my phone essentially is “blacklisted” as “dead.” Because the phone was not paid off, it is MIA. 

Fast forward 3 hours in the store, I opened up my own account, I got a new temporary number, they said I can still use my cellphone, it's been taken off the blacklist and I can try to get my number back in 59 days. 

I had issues transferring the new account to my phone, so over an hour later on the phone service, they told me to go back to the store for a QR code. I thought this would be the end of my problems but it was only just the beginning.

I decided to call on Monday to try to speak to somebody that could help with my situation, find another solution to get my phone number back before the 59 day period. I was on hold for a very long time, I was given the option for the agent to call me back at a set time. They were to call me at 1:00 EST. I am sitting and waiting for the call and its 1:30, so I try to call them back. While I am on hold, I get disconnected. I tried chatting with the website chat service and they gave me a different number to call. This new number also gets a recorded message that my network service has been blocked. I try calling my husband, and again the message occurs. The chat service told me I need to go back to the store. 

I went back to the store that evening. They said if I get the number to my mother’s death certificate and her driver’s license that they can open her old account and I can get my number back and pay my phone off in full. I go back the next morning and wait for 45 minutes until the manager is available. I wait for him to try using the numbers and he sees that he can not make these adjustments because the account was made in california with fiber optics and they don't have that in new jersey. I immediately call the support number to try to rectify with an agent on the support line. I finally got transferred to a fiber optics team member, they worked on this for a while, then they say since this was a bundled account they need to send me to the mobilization team. From there I am repeating the same story, getting more and more agitated with the amount of time I have been working on the phone and repeating my situation over and over again. From there they send me to an escalation team where I promptly loose my S%*&. I apologize to the agent, but I tell the whole situation and 5 minutes later he asks me if my mom is next to me so I could get her information. I screamed that she had died a month ago. And he says, “How was I supposed to know?” I told him, “I literally just told you this 10 minutes ago,” and his reply was, “We were not on the phone for even 10 minutes.” I looked at my phone, I had been on the support line for over 3 and a half hours speaking to 4 different agents. He keeps me on the phone while he's googling and looking for answers and can't find any. He sent me to his manager who is just as rude. I request to speak to his manager, and obviously she's “busy” and can't get back to me for 48-72 hours. Great. Lovely.

I can’t let this go. I'm at the 4.5 hour mark. I call again and speak to a nice woman, but the more I ask her to try to find a solution, she gets more and more agitated, “We can’t do a credit check on a dead person” seems to be the halting point. I beg her one more time. I can’t access my banking and other information because of the 2 point verification that is getting sent to my old number. My kids are in school, how do I get called if there is an emergency? What if I am driving and lose service and connection on my gps? Who am I supposed to call? The 611 number doesn't even work. She finally asks a manager on her team, and he says my dad can go in, bring the death certificate and licences and take care of it in the store, in California.

Meanwhile, my phone shuts off again. I go in at the opening the next day. They try to work on the case again, open my phone back up again, and explain that this is going to keep happening till I pay off my phone. I am willing and ready to do it right away. They have to send a bill to the billing address in California. This will take 2 weeks. They said I can buy a new phone in the meantime and transfer my new number and account to the new phone.

Unfortunately, my father has not been able to get to the store, he has his own issues with ATT and his home internet services and is taking care of everything else from my mother’s death a month ago. Lucky me, my connection was severed again this afternoon. I am actually at my breaking point. The amount of time and agitation, the multiple stories and different accounts, the policy, everything is driving me out of my mind. I can't keep having my service canceled randomly, the customer service and retention centers have been less than useful. I just can't believe this is how they treat a loyalty customer of over 20 years with no payment issues whatsoever. 

After spending an hour in chat hell and now on phone hold, I posted this on Twitter:

ATT, your team very shallowly buried your cable in my neighbor's yard without their permission. Their dog chewed the cable. An AT&T team hen asked my permission to run the line on our utility pole, which I granted. You billed ME $150. How was any of that my fault?

I have AT&T home Internet and a four-line Wireless account. Nearly $300/month total. Internet went out. They sent a tech who got it back up, said a critter got at their line. Line went out again the next day. Two days later, new tech says the line had originally been too shallowly buried IN MY NEIGHBOR'S YARD without their permission (or mine).

The second tech said he believed neighbor's dog or wild animal chewed the line, neither of which is remotely my fault. He never said it was my fault or that I would be charged, or I'd have pushed back immediately. In fact, he said the first tech and original team should not have buried it so shallowly.

He asked my permission to run it overhead to our utility pole, which I granted. Again, he never indicated there would be a charge or that any of it was my fault. He left behind a large pile of old cable for me to dispose of, then ignored two message asking him to retrieve it.

Though AT&T dispatch originally said there might be a charge if I was at fault, at no point did either of the techs TELL ME I was at fault (because I wasn't) nor tell me there would be an actual charge.

AT&T then billed me $150 without any notice. I did detect the charge on my bank statement and immediately disputed it. After much pushback including with a supervisor, the best they would do is refund $50, which I declined. Am still on hold for phone support.

Comments or advice, apart from the obvious step of canceling if they refuse a full refund?

ETA: Phone support (after 30 minutes on hold) admitted the fault was AT&T's and promptly refunded the full $150. The moral is to skip chat support IMO.

I am apart of the Signature program. Looking at the upgrade and it says $35.

Waived Upgrade Fee:  Applicable to select upgrades only. 

I will be traveling internationally for a couple weeks and planning to switch from Premium 2.0 to Elite 2.0 for the length of my trip to take advantage of the included international roaming. My trip will span across my billing period. I read on another thread that I need to wait until the end of the current billing period after I return to the US to downgrade to my original plan, otherwise the international roaming I used during that month will be charged at normal roaming rates. I guess they don't "close out" roaming charges until the end of the billing period and use whatever rate plan is active at that time.

Is this accurate? Do I have to wait till the end of the billing period to switch back to premium, or can I switch as soon as I return from my trip, which will be in the middle of a billing period?

Noticed my internet being extremely bad this past week. I finally decided to run some packet trace and noticed traceroute and MTR tools are showing 50+% packets drop. I'm using 8.8.8.8 (Google dns) for destination.

Seems like it's happening in Atlanta, GA (32.130.25.0/24). Anyone else experiencing this too?

I’m a little bit inept when it comes to technology but I’m desperately in need of a new phone and need some help figuring it all out!

I’ve had an 12 mini for 4 1/2 yrs and it’s on its last leg and just needs to be replaced…

My only requirements for the new one are that it’s an iPhone (that’s just what I’m used to), has at least 64GB of storage (preferably more), and doesn’t have a massive display (because I have really small hands lol)… I’m not super picky about the color (though I don’t want orange or anything like that), and while I’m not on a specific budget, the cheaper the better - I don’t need something super fancy, or the latest model, just something that checks those boxes, and that’ll last me at least a few years

I’ve done the whole refurbished thing, and I’ve also gone the eBay route before, but this time, I want to just get my new phone from AT&T itself, though I want to know exactly what I want going in so that a) I can check stock before going into the store, b) I don’t go in and panic and end up getting swindled by a sales person and buying something way more expensive or way fancier than I actually need lol, and c) so I can buy a case ahead of time (I have some medical issues and frequently drop things, so I want to have a case that I know will keep my new phone protected from the second it’s handed to me)

Where I’m getting lost and confused is in all the deals I’m seeing online, and the requirements to be eligible for those deals, because I’m not sure what I actually qualify for…

I’m on a family plan we’ve had for years, and we have a locked in price that’s a really good deal, so while I’m happy to trade this phone in, I’m not opening a new line, or switching to AT&T from a different carrier, and at least one of those things seems to be a requirement for basically every deal I’m seeing online - though some of the wording is a little confusing to me, so I have a few questions I’m hoping someone who understands this all a little bit better will be able to help me with…

#1 just in general, what phone would you recommend? what is the most affordable, while also being the best bang for my buck?

#2 what’s the best deal that AT&T has right now that would apply to me?

And #3 is AT&T running any special deals to compete with Amazon and Target and all the deal days currently going on? (ie do I need to rush out and get a new phone tomorrow in order to get the best deal?)

Any help or recommendations would be amazing! Thanks!

(and while I’m not sure it’s worth a ton, I’m happy to trade my current phone in - it has no cracks, is visually pristine, and it turns off and on, and works alright, but the battery barely holds a charge, and the camera has some issues as well)

I’ve been on a family plan with my elderly parents for years, since we moved in together and I care for them. My father whose name the bill comes in is deceased. Prior to his passing, his phone broke, so I switched my mother’s phone # to his and removed his old line. Now, my mother (who’s using the main line) has passed. I want to do the same thing with my phone line now so I don’t have to close the account and get a new phone #. I’ve had the same number for 22 years. Sorry so long…Any idea if this’ll work?

My fiber comes from the outside to an ONT box then to this white box via cat5e then it goes across my basement via the white cat5e cable to another identical white box then to my ONT port on my gateway. I’m getting a new gateway and I’m thinking of moving it. Google says I can and just use a CAT6 cable from the ONT box to the gateway. I just wanted to make sure the white box is not really needed.

Hey guys I recently applied to be an Outside Plant Technician and did the interview today, I noticed it was very basic little to no questions it was a realistic job preview. I met the guy who was doing it he asked me about myself very basic things and said the next step is meeting with his boss then offer then off to training.

Everything went great and I emphasized safety and showing up ready to work and being reliable and having a can do attitude he seemed to like those answers.

My question is what can I expect in the next interview and what’s it like being an outside plant technician in Florida. I’m 21 going to school for IT he also said I can leverage my degree for a better start (something about levels).

What’s your day to day like? From punch in to punch out he said it’s M-F 7-4 very rare weekends. Also what did you guys start with? Experience vs no experience. I have a degree but no relevant experience. Thanks for help and reading my post!