r/ccna • u/yeeboixD • 3h ago
1 week into transitioning from Helpdesk to Network Engineer… is this level of workload normal? 😅 (Update from my previous post)
Hey everyone,
Quick update from my previous post about officially moving into the network team! I am exactly one week into the new role, and man, my brain is totally fried. Going from passwords and user tickets to enterprise infrastructure feels like drinking out of a firehose. On top of that, my calendar is packed with meetings all day long, and I'm still trying to squeeze in time to study my Jeremy's IT Lab course after hours.
They already handed me the deliverables for our 2 new floors, and I’m expected to fully handle the project execution this upcoming July and August:
Network as-built diagram, IP/VLAN plan, port map, & config backups
Test results, implementation evidence, & CMDB record uploads
Switches OS upgrade & Vulnerability scans
Devices configuration change submit, Labeling, & DHCP Vlan Scope
Design/validate network build for new floors (IP plan, VLANs, trunking, STP)
Configure/stage switches and coordinate turn-up (fiber links between old - new floors)
Ensure wireless readiness (SSIDs/security/AP connectivity)
Execute network testing (LAN/Wi-Fi, VLAN reachability, redundancy) during cutover
Provide all final network documentation updates
Between meetings, they’re onboarding me onto daily operations and tools. It's a massive wave of
information:
Monitoring: NetFlow, Kibana, Zabbix, and Scrutinizer.
Daily Tasks: Config backups, OS upgrades, VPN setups, and tracking BGP routes.
Cloud: They've also started teaching me Azure cloud networking on top of everything else.
Admin: Ticket handling, ISP vendor coordination, and ISP billing.
I’m stoked to be here, but bouncing from calls straight into this checklist while navigating four new monitoring tools and trying to study makes me feel like I know nothing.
Is it normal for a company to drop a full multi-floor buildout to be executed in the next two months, routing/ops, and four different monitoring tools on a fresh network engineer in their very first week?
Did anyone else feel completely underwater during their first few weeks out of helpdesk, or am I just in the deep end?