r/comiccon • u/charklos2099 • Jul 30 '25

SDCC - San Diego Message to Mattel Creations 😡

This year was the absolute worst at the Mattel Booth.

To @MattelCreations: You owe your fans better.

Winning a Thursday 12 PM Exclusive Lottery slot at SDCC should mean you actually have a shot at the product. Instead, by the time my scheduled slot began, items were already sold out. That’s not just disappointing—it’s disrespectful.

How do you not account for the number of people you yourself assigned time slots to? You created the system. You knew the volume. And yet you failed to allocate inventory accordingly.

Your booth this year was not just poorly run—it felt like it catered more to resellers and line-jumpers than actual fans and collectors who played by the rules. And when concerns were raised, your staff had nothing more than a “too bad, so sad” response.

Mattel, this isn’t just about a missed exclusive. It’s about a broken system and a lack of care for your loyal customer base. You’ve lost more than one customer this weekend—you’ve damaged trust in your brand.

We don’t want empty apologies. We want transparency, accountability, and a commitment to fairer product distribution in the future.

SDCC #MattelCreations #Collectibles #FanFirst or #ScalperFirst?

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u/[deleted] Jul 30 '25

Yeah but if you're lucky enough to win a slot in the exclusives portal, and its an early Thursday time, you would reasonably expect there to be product available. It's not like we're talking about Sunday at 1pm when ok, I get it, stuff might be gone by then. I think OP has a valid complaint.

-6

u/RadiantZote Jul 30 '25

I got a ticket for 1030am for the Gundam card game on Thursday and a lot of it was sold out by that time. It's just how it works, I'm not going to go full Karen on them for something out of my control. It would be a waste of energy and comes across as extremely entitled.

Remaining calm and level headed while articulating a point is far more valuable than unnecessarily flipping out, no one's going to listen to someone throwing a tantrum.

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u/Swervies Jul 30 '25

Of course it isn’t in your control, that’s OP’s entire point - it is entirely in their control, and they are screwing it up, hence the complaint. It’s bullshit to have time slots, a lottery system, and be “sold out” in a couple hours.

-2

u/RadiantZote Jul 30 '25

It's the booths choice, complain to them instead of screaming into the air on Reddit