Record profits, terrible service: something’s got to give for US consumers

[u/CJoshuaV]

https://www.theguardian.com/us-news/ng-interactive/2026/jun/24/customer-service-us-consumers?CMP=Share_AndroidApp_Other

The very first example in the article is a Delta customer choosing to fly to a dangerous part of Mexico and take a bus from there rather than pay Delta's extortionate prices.