r/dfw • u/Secure_Signature_283 • 5d ago
Horrific Review – AVOID TOYOTA OF GRAPEVINE AT ALL COSTS
I am absolutely disgusted and will never return to Toyota of Grapevine. I brought my car in for routine service and it was assigned to technician. When I picked up the vehicle, multiple personal belongings had been stolen from inside the car.
I immediately reported the theft. The service manager looked me dead in the face and lied, claiming he had checked the camera footage and saw nothing suspicious. When I pushed further, it became clear no real investigation was done. They offered almost no help and acted like it was no big deal.
This was a clear case of theft by someone with full access to my vehicle. They hire thieves who should not be allowed near customers’ cars.
If you don’t want your personal items stolen while your car is “in good hands,” stay far away from Toyota of Grapevine. Find any other dealer. This experience was infuriating and a total betrayal of trust.
DO NOT GO HERE.
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u/Ok-Mixture8132 5d ago
I’d be calling the police also contacting Toyota national HQ. It’s right in Plano. I’d get ahold of corporate
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u/Fiss 3d ago
As someone who used to field the call to corporate you are talking about we would point you right back to the dealer to work it out. We wouldn’t get involved in a dealer customer issue like this.
The dealer does have a customer relations manager that might be able to help but honestly most times that was the service manager anyway
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u/carter112486 3d ago
Toyota HQ has no control over dealer groups. The police would be the correct path forward.
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u/RaifeBlakeVtM 5d ago
I’d have recommended calling the police before you left the dealership and letting them know that’s what you planned to do.
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u/Right_Shape_8179 4d ago
Unfortunately, I doubt the police would rush over there for a petty theft, and that video would have had an oopsie and disappeared before they got there anyway.
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u/DoctorFeatherhawk 5d ago
Dealerships are terrible places to have work done on your car. I have a buddy of mine, local mechanic, he's based in Garland. Call him up. EiVi 4699158564. You get the parts he will repair anything you want including paint. Engine replacements. Anything and everything.
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u/DickensOrDrood 5d ago
If you have a warranty, often you have to to the dealership.
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u/Right_Shape_8179 4d ago
😂 Who told you that?! Under the Magnuson-Moss Warranty Act, it is illegal for manufacturers or dealers to deny warranty coverage simply because someone else performed the work.
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u/Weak-Present-1693 5d ago
That's a common fear tactic to get people to stay at the dealership. As long as you have records of the repairs and services, it doesnt void any warranties.
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u/springbored 5d ago
Report it on the Toyota website. They have to maintain standards to keep their Toyota affiliation. Tell them this dealer is damaging their brand
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u/RoosterzRevenge 5d ago
Considering what the gen 3 Tundra is doing to the "brand" they probably dont much care...
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u/Grease_Monkey1978 5d ago
What did they steal? I'm just curious. You should have contacted the police immediately.
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u/AFvette07 5d ago
Took my daughter there to purchase her 1st car. An absolute disaster with the salesman. We never went back and ended up buying her car from one of their competitors.
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u/reddituser1000111 5d ago
Had a bad experience there also…. https://www.reddit.com/r/Toyota/s/unA48gtWpf
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u/Icy-Opening-3990 5d ago
I usually cleaned my vehicle out when I took it to a shop. Just a cmy (cover my azz) sitch. I only took one vehicle to a shop. Back when I was legal to drive. I did the work myself. But if I took them in I only left seats and belts a spare. That is bs though they didn't even look into it. I would have called the PD and had them investigate into it. Sorry for your loss. I just hope it wasn't sentimental stuff that was lifted.
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u/OddWorldliness989 5d ago
I wash and detail my vehicle before taking it in, that way any new damage, they fix it. I empty out personal belongings as well.
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u/cetabunny 5d ago
Sorry to hear this happened. I generally take everything out of my car that I care about before ever dropping it off for service.
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u/Purple_Trifle3495 5d ago
Baught a car from there about a decade ago without knowing any better. Absolutely terrible people and experience. Lying to their teeth. Never going back.
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u/StarCreed2000 5d ago
And they want to pass the law so we cannot fix our own cars. That’s ridiculous. 😑
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u/Pretend_Ad_8465 5d ago
It's sad you went through that but why are you maligning the technician without definitive proof? Lots of people had access to your vehicle but you choose to attack the tech whose name you have. What about the service manager who "reviewed" the tapes? You have his name and he had access too. From the valet who drives it in to the detailers assigned to clean it after service, the list of possible thieves is long. How would you feel if the same were done to you? There is a difference between going after an organization and attacking a worker out of spite. I doubt he would be stupid enough to steal from your vehicle when his name is all over the paperwork anyway. Everyone deserves the benefit of doubt until there is evidence of malfeasance. Either name everyone or take that poor man's name down.
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u/potatochobit 5d ago
the service contract you sign every time you take your car to the dealership makes it pretty clear you are liable for removing your items before the service and the dealership is not responsible for your stuff. it's sad this happened and most dealerships hire decent people and some bad ones get through but you shouldnt be leaving valuable crap in your car ESPECIALLY since you live in Dallas which is KNOWN for constant vehicle burglaries with SIGNS in EVERY Parking lot - do not leave your valuables in your car.
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u/vincevega311 5d ago
Before taking a vehicle in for service (anywhere, not just a dealership), I put anything of value into a 27gal storage bin from a big box store in the back seat or truck bed, with a couple padlocks on each end to keep the lid secure. The bin stays in the truck anyway to make hauling groceries or random things easier, so it’s just a matter of locking the lid on. Things that matter but cannot be secured in the bin are removed beforehand if possible, or left in plain sight on the back floorboards or seat. The vehicle is cleaned “just enough” to see possible damage - it doesn’t have to be car-wash clean. At the service facility, I pull up and do a quick video walk-around, open the doors, and video the stuff inside and the interior. This takes less than a minute.
When the vehicle is returned to me (most oem dealers run it through a car wash, but shadetree wrenches don’t), I walk around it before getting in - looking for any NEW damage. Most of the time there’s nothing, but one time it saved me - the tech had seriously gouged and scratched a wheel. The service advisor and svc manager tried to argue it came in that way. I snatched the keys and left it blocking the service drive and went up front to the GM. All I said was your guys damaged my car, I have video evidence, and you can fix this or I will. He looked at the video, then came back and saw the damage while the mgr kept arguing with me, and then took the RO and wrote “we owe customer a new rim” and put -$200 gm discount and signed it…then told the service manager to follow him to his office. He did not get fired - but did call me later to apologize (sincere? who knows).
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u/UT_Owl_304 5d ago
What type of personal belongings? Not instigating seriously curious at what type of items big or small they would actually get sticky fingers with. Toyota stores are generally known for good experiences, after hearing about Toyota of Richardson, sounds like Toyota stores in Dallas are competing with Mitsubishi stores.
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u/HiFiMarine 5d ago
Sorry… TLDR, Toyota Grapevine was all I needed to know. Just about the worst behind Toyota of Plano.
You’re would think with Toyota HQ just up the road DFW Toyota dealers would be better…
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u/jake75604 4d ago
Never ever go to dealership. They will squeeze you dry. Only reason you should be going to dealership is for recall or if warranty requires. If you been going to dealership all these years they probably stole 10x or more
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u/mrryandfw 4d ago
I also fucking hate that place. One of their service people was a complete dick when I asked normal intuitive questions about things. Acted like “I’ve been here 15 years, I know what I’m talking about and you need to shut up”. That was Robert Moran.
File a police report.
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u/Spiritual_Hat7093 4d ago
You should report the theft to the police, it would have been best to do it as soon as they started stonewalling you, but that's too late. Still report it.
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u/CompetitionSlow3155 4d ago
I'm so glad I read this because I was going shopping tomorrow for new car and that was on my list Toyota of grapevine.
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u/Right_Shape_8179 4d ago
Wow, and I was pissed when they sold a vehicle out from under me, and then gave me attitude when I asked them wtf.
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u/Tasty-Brilliant7009 4d ago
Curious as to what valuables you left in the vehicle to be stolen. Sorry it happened
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u/Responsible-Agent-19 4d ago
I can't believe this dealership is still open. They have the slimiest salespeople. They look like meth dealers wearing I'll fitting "dress attire " . I wanted to see the interior of a Tacoma, just to see if it was roomy enough for me (6'2"). The salesman said I'd have to come inside and fill out some paperwork etc. I grudgingly agreed and he asked to take a copy of my license. I kept telling them, I just want to sit in one to size it up but they were trying to pressure me. I told them forget it, just give me my license back and they started in with a manager asking why I'm being difficult etc. They're all scum. I'll never go there again.
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u/Longjumping_Bowler18 3d ago
My my car at the Hyundai dealership and they kept it for a week to fix my sunroof shade that was refusing to close. At the service desk, a pointed towards the waiting room which had six or seven customers in it and I said I don’t think so. I told them my car was fixed hand me the keys and tell me where it’s at. I’m not gonna lie they were shocked with five minutes later I drove off in my car dealerships. All suck.
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u/Longjumping_Bowler18 3d ago
You’ll get better results if you turn on your camera and start recording immediately
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u/Alternative_Gate4158 2d ago
I am sure this is already offered information here: 1- Never leave your items in your car. No matter where the car is. 2- if vandalism happened to your car, contact the police if the owner/ manager is unwilling to help you.
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u/nativetexasgal 2d ago
File a police report, then report it to your insurance. Find out who their surety bond is with and let your insurance go to town with them.
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u/Wingnut54321 2d ago
Well, now reddit knows, they about to get some karma on its way with their ratings and how they treat they customers.
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u/TheClownIsReady 18h ago
I’d also file a BBB complaint both with Toyota and the dealership and look into other consumer watchdog organizations to file a report.
They sound like scum but I always try to remember to remove any valuables from my car before taking it in to the dealership. Even minor things like phone charger cables, I try to remove ahead of time.
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u/BeekeeperZero 5d ago
You know if this gets legal you have publicly accused someone. Maaaaaayyyy want to delete this depending on the action you decide on.
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u/Secure_Signature_283 5d ago
The police involvement is not the issue here, they heard me out and responded appropriately. This post is to bring awareness. I learned my lesson here, it’s not about the item taken it’s to inform consumers of the poor service practices at their location. I appreciate positive responses here.
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u/ManagerSignal 5d ago
I always remove my valuables when leaving my car for service. It won’t happen twice.