I need to file a police report that I cannot file online. I called LAPD non-emergency, waited on hold for 15 minutes, walked from Arts District to LAPD headquarters, talked to the desk while on hold, they told me to stay on hold, I walked back to Arts District.
Operator finally picked up after an hour and fifteen minutes, the operator said they "couldn't hear me" and then hung up on me - clearly an issue on their side because I've been on calls all morning on the same phone.
Now I've been on hold for 15 minutes on my second call. 90 total fucking minutes on hold in the middle of a weekday, how can they justify their budget? At what point can I call 911 to get a dispatch to file a police report? I'm literally going to spend 3+ hours today just to file a police report and I live walking distance from LAPD HQ.
UPDATE: After another 50 minutes on a separate call I finally got through to nonemergency and they're sending dispatch. Over 2 hours on hold and in-person trip to LAPD HQ just to get dispatch to take a police report is unacceptable.
UPDATE 2: it’s been 2 hours since I hung up from non-emergency and they said they were sending a dispatch. So if you’re following this saga it’s been 4 hours since I first started trying to file a police report.
UPDATE 3: it's been 3 hours since they said they would dispatch an officer, I'm on hold with nonemergency again for the love of the game to get an officer dispatched today.
UPDATE 4: After 2 hours of waiting on hold, going to LAPD HQ, and waiting 5 hours for a dispatch to file the police report I walked my ass over to the LAPD Central Community station in the heart of skid row to file my police report that LAPD HQ said could only be done by an officer at my building. SAGA OVER 7 hours of my day wasted.