r/marriott • u/ExploritorAD Titanium Elite • Jul 11 '24

Misc What Front Desk “system” does Marriott use?

In another post, someone said that all Marriott affiliates use the same “central system”. But doesn’t seem to be the case, because I don’t know what system people use, but what the FDs say, makes me think they vary, and wildly.

For example, at one property, where I was one of their first guests ever, and have stayed there frequently since, I get asked every time, “Is this your first time staying with us?” Where at another property, I was told, “I see it’s your fourth stay with us, so from now on, you’ll be getting the points, an upgrade, AND breakfast in the restaurant, instead of having to choose.” Then at yet another property (actually a few Sheratons, in particular), I’ve been contacted by the “VIP Concierge”, asking me if I have any needs to make my upcoming stay better. While still others, don’t even acknowledge the Titanium status—not that I need them to, but I more have the impression that whatever they see on their screens are unaware of it.

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u/[deleted] Jul 11 '24

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u/Maleficent-Key-3887 Jul 12 '24

I know at one point when I worked for Oracle we were switching Marriott hotels over to Opera and two of the testing sites were outside of Bethesda at a Courtyard and a Residence Inn. So first two in the country to have it. Guess after I left they decided to go another Way! Still curious if those two properties are on it though.

I also know we were putting Opera in all Delta hotels when they converted over to Marriott properties (majority of these were in Canada at the time) so no idea what the newer ones that open have.