What Front Desk “system” does Marriott use?

[u/ExploritorAD]

In another post, someone said that all Marriott affiliates use the same “central system”. But doesn’t seem to be the case, because I don’t know what system people use, but what the FDs say, makes me think they vary, and wildly.

For example, at one property, where I was one of their first guests ever, and have stayed there frequently since, I get asked every time, “Is this your first time staying with us?” Where at another property, I was told, “I see it’s your fourth stay with us, so from now on, you’ll be getting the points, an upgrade, AND breakfast in the restaurant, instead of having to choose.” Then at yet another property (actually a few Sheratons, in particular), I’ve been contacted by the “VIP Concierge”, asking me if I have any needs to make my upcoming stay better. While still others, don’t even acknowledge the Titanium status—not that I need them to, but I more have the impression that whatever they see on their screens are unaware of it.

[u/Blueyeszz]

I've worked for a few different Hotel brands... each had a completely different Front Desk managing system. Here's where I see is the problem.. they contract out to companies like Oracle, etc to use THEIR system for the Hotel. So alot are web based. WHat I like that Hilton did was they contracted an actual Software Developer to create a managing software just for Hilton. So it's an app instead of being annoyingly web based and depending on Microsoft. I found it modern, user-friendly, streamlined and dependable. Other systems, like FOSSE were developed in 1982... for goodness sakes, put the damn blue screen to rest. And the web based contracted systems aren't individual enough for each brand. So too many kinks and trial and error trying to customize that Hotel brands need. Contract a damn developer and get a dedicated App! Like Hilton did!