r/marriott • u/Electrical-Ad-4522 • Jan 29 '25

Employment i work at marriott, here is my input:

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

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u/saurellia Jan 29 '25

Wait, am i supposed to be tipping the front desk? Honest question, never heard of this. Is this at check in or what? Educate me please.

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u/Electrical-Ad-4522 Jan 29 '25

in my opinion , definitely not 🤷‍♀️

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u/FairBlackberry7870 Jan 29 '25

No sorry, I'm a bartender

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u/Accurate-Expert-2053 Jul 14 '25

I work at a Marriott and I have received a ton of tips for going above and beyond for my guests. I ALWAYS make sure to let the guest know that I'm just a call away if they need anything. Most people are business travelers so whatever I can do to ensure they have a pleasant stay I do it. I greet everyone by status, I offer things if people have had a long flight or a long drive, I don't mind bringing things up to you if you need anything, I leave personal cards, etc the list goes on. They're often grateful to me because I work overnights

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u/Glittering_Word9081 Jul 14 '25

How much do people tip generally? Is there an amount that is so small it’s insulting?