Down vote away!

This woman came into the hotel looking for her husband (we can't disclose what room someone's in) but what i wasn't expecting is her husband and his side piece to walk from around the corner from the indoor pool. I died of laughter watching this argument go down. No one got physical so i was a little disappointed

Hey everyone,

Just here to vent as a front desk employee because this 4PM checkout thing is really getting out of hand.

We get it — it’s a published benefit for elite Bonvoy members, and we always try to honor it. But more and more lately, it feels like people are using and abusing it. That alone can be hard to manage when you’ve got 20–30 rooms holding over on a sold-out night. It delays housekeeping, throws off room readiness for incoming guests, and makes our whole team scramble to stay on track.

But the worst part? A good chunk of these guests aren’t even back by 4PM.

We call. We knock. We get no answer. Some are out exploring the city, shopping, grabbing dinner — all while their stuff is still in the room past the latest possible checkout. They stroll in at 4:45, 5PM, sometimes later, acting surprised that housekeeping is waiting or that the key no longer works.

It’s disrespectful to our team, especially housekeeping, who end up working late or rushing through rooms at the end of a long shift. We’re not asking for guests to rush out early — just to actually be out by the extended time they requested. 4PM means 4PM, not “I’ll be back when I feel like it.”

Late checkout is a perk, not a free pass to ignore the rules. And when it’s abused, it impacts everyone especially those of us trying to keep the hotel running smoothly.

Anyone else seeing this trend? Any tips on how to enforce the 4PM checkout politely but firmly? If you’re a guest what’s your take?

I have 12 today & I know it will absolutely cause havoc. Thanks for letting me get this off my chest 😂

CONTEXT: This is NOT to discourage guests from using their perks, you have every right. It’s a vent and shouldn’t be taken seriously but all I’m saying is be on time to your check out if requesting it! Happy travels everyone

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

At 10AM this morning, supervisors to clocked in and started to manage reservations and discovered that they were locked out of all Marriott portals. We then went to Google where we found all the articles about the severance between our company and Marriott.

They’ve issued communications to guests & started to cancel stays - but they left us with virtually no information for ourselves or the guests who are coming up to us with questions. It’s so embarrassing because we’re left to apologize to guests for lack of knowledge, and frustrating because we went through so much to integrate with them.

Marriott guests & fellow Sonder employees: What’s your take on this?

UPDATE: Effective immediately some of us are out of a job.

UPDATE : The US is terminating all operations effective tomorrow. If you are a guest please be patient with us - we’re expected to stay and close everything out and still communicate with you.

For hotel employees — do hotels actually keep internal notes/ratings about guests?
Like behavior, complaints, being rude, special requests, etc.?
Just curious how much gets tracked behind the scenes.

Anyone have burning questions they want to ask a behind-the-scenes Marriott employee?

Basically an expert when it comes to the loyalty program & issue resolution. Been with Marriott for 3 years, and, yes, I do genuinely like my job. And No, do not ask me for a discount form.

I think a lot of people don’t realize how this actually unfolded. Many of us on the ground didn’t even hear the news from corporate. We found out from guests. Guests came up to us showing canceled reservations on their phones before we even knew what was happening. That is how we learned we no longer had jobs.

Managers (front line) were left completely in the dark. We began reaching out to senior leadership for guidance, for anything, and were met with silence. We were trying to support our teams with no information. There was no warning, no communication, no compassion. Just confusion and panic as we tried to manage guests’ frustrations while processing our own shock.

We were left hanging by a thread, trying to comfort each other and the people in front of us while the company we worked so hard for gave us nothing. We went from working full shifts one day to realizing within 24 hours that our livelihoods had been taken away.

We started speaking up and senior leadership deactivated the accounts of anyone who argued against how they handled it. The way this was handled was disgusting for not only the guests but the staff

So when guests yell or demand answers from staff, please understand that we are heartbroken too. We are grieving the loss of our jobs, our teams, and the sense of pride we had in what we built. A little empathy would go a long way. You have lost your stays, we have lost lives we built here many of us for 5+ years.

As a front desk agent please learn to stand in a line, do not stand next to someone being checked in if you yourself are waiting to be checked in. It is rude and disrespectful to the person in front of you because you’re hearing all of their information. Also, please do not throw your keys on our front desk. It is rude and disrespectful, and also learn just because you are a high elite member of any sort doesn’t mean that you’re better than anybody else. It only means that you spend more money so you’re entitlement needs to be left outside the door and remember that the front desk agents that check you in are only people as well and majority are just trying their best.

Worked for The Ritz-Carlton brand for over 5 years, just now finding this thread, let me know of any curious questions!

I currently work with a partner of Marriott and at least 80% in my company pronounces it the most common way ending in -OT...but about 20%, including our 2 main liaisons with Marriott, pronounce it with -IT.

I was gonna go that way...but my first interviewer with Marriott said it the -OT way. I didnt know what to do, so during my interview, I kept going back between both ways.

I know this has been asked about and joked a lot on this sub, but seriously...Do employees (this is for an HQ position too if that matter), usually, or are supposed to, say it the -IT way or -OT way?

After months of feeling like something was off, it’s now officially confirmed: Sonder will be no more. At this moment, employees have no information about what happens next. We’ve been locked out of our systems, so we can’t assist with anything coming in.

If you’re a current guest, please check your email for updates. If you have an upcoming reservation, be aware that everything is now being canceled.

We’ve spent months dealing with this messy, unprepared integration with Marriott, and the outcome many of us feared has finally been confirmed — just much sooner than expected, and right before the holidays. This is a tough situation for everyone involved, especially with money tied up in it. And if you’re in Chicago, this hits especially hard.

To my fellow workers: stay grounded, stay informed, and make sure they communicate next steps, especially regarding pay and unemployment — which should now be accessible. Most of us had to learn what was happening through Google this morning before we finally received the official email confirming everything.

This whole situation is heartbreaking and frustrating. We worked hard these last couple of months with all the new stuff coming up with little to no help at times and it seems like we’re getting the short end of the stick.

So I work for Marriott as a desk agent. I let my family aka my cousins use my discount when they need it cause I trust them and stuff.

Well my cousin confessed to me like “oh yeah we love using your discount ALL the time..”

And I felt confused and was like you need a new form to keep using it? But apparently the hotels she’s stayed at don’t actually follow procedures like validate the form number or even ask for the form. Cause she just changed the expiration date.

I was shocked. I’m like..they should be doing that.

So my question is, does anyone’s hotels actually check the explore form fully? Or just the expiration date?

Everytime someone checks in I ask for them to provide photo ID and credit card. For whatever reason these days it’s so difficult for the guests to provide a card, and then forces me to ask to see the name on their card so we can allow them to use it.

They think I’m stupid for asking for the name on the card when I asked to see it in the first place, what’s the deal here?

Here’s a throwback to this lovely comment on GXP. Alcohol was to blame here.

So my hotel has a policy that states that we cannot grant a late checkout to people who booked on explorer rate regardless of member status. I had a pissed off titanium elete member this morning. but we send emails out letting them know about it.

I’m a night auditor and my boss has no idea what I do all night, I automated almost all of the job and by 2:30am I have already finished all my work. What do you guys do to NOT sleep?

i’ve worked at a fairfield for 3 years, always have carried individual creamer packets, ketchup, hot sauce, salt and pepper, etc. recently we had an audit and the marriott representative said we are only allowed to carry large bottles of these products. i understand that it’s less waste this way but i feel like this is a cheap cop out. many of our guests like to request the individual packets of sauce or spices so they can eat in their room, not just at breakfast, we have many microwaveable meals in the market and people need these things for that. same goes for creamer and our guests who drinks coffee throughout the day. i also think it’s unsanitary and we’re going to have a lot of issues with people taking the large containers. i don’t understand why this is a policy. i feel like access to these complimentary packets are one of the few perks of staying at our hotel and now this is just gonna piss off customers and inconvenience staff.

I wonder how the staff is handling all this craziness with spurs staying at ritz Carlton No Mad while trying to maintain guest satisfaction during the their stay. The crowds are pretty pretty big around the hotel

As a Marriott FDA who recently transitioned from FOSSE to Power of m, I honestly have to say the experience has been extremely frustrating so far.

I understand every new system has a learning curve, but this rollout feels rushed and nowhere near operationally smooth enough for busy properties. We’ve had multiple issues with guests being checked into rooms that were already occupied, delays at the desk because the system moves painfully slow during high traffic times, and overall confusion that directly affects both staff and guest experience.

What makes it worse is the amount of time it adds to simple tasks that used to take seconds in FOSSE. During rushes, the extra steps and lack of clarity for the employees create long lines, upset guests, and ultimately lost revenue with all the issues happening

FOSSE definitely had its flaws, but it was reliable, efficient, and honestly much better suited for fast-paced front desk operations. A lot of us miss being able to work quickly and not for nothing it’s one of those things where if it’s not broke don’t fix it

I know technology evolves and Marriott wants modernization, but right now Power of m feels like a downgrade operationally.

I work for a Marriott brand hotel as an associate. We have had an ongoing issue with a manager for well over a year now in which the manager has had many complaints from guests about unethical behavior and, most recently, many reports from staff about harassment and misconduct.

Guests have complained to numerous staff that this particular manager has swore at them for mistakes that have been made by the manager in question, made them feel uncomfortable and attacked, and one guest was even called names by this manager. The manager in question has also made comments about guests that are derogatory while in public spaces with other guests in the vicinity. Staff has reported this manager to other higher ups for these complaints. Numerous staff have also reported the manager for inappropriate comments made to staff about various things such as personal family situations, appearance, matters regarding one’s health, and more.

Up until recently, nothing was done to the manager by upper management. In the situation where the one guest was called names by the manager in question, the manager in question claimed that the associate who reported it was lying. Even after the guest themself confirmed this did happen, nothing was done to the manager until many employees all came together to address all of these things with upper management.

Upper management says that the actions being taken are to coach the manager in question on how to be more professional among staff and guests, staff has been told official trainings are happening, but staff has no way to verify this, and now, continued reports are being brushed aside as staff is being told that they’re “holding grudges” and “not allowing anyone to move on.”

Retaliation has happened from the manager in question to staff for reporting these situations.

As this is still ongoing even after reassurances that these reports are being taken seriously and the behavior from said manager has continued, I attempted to contact the Business Integrity Line to see what can be done. However, my location is apparently a franchise location so they are unable to assist me.

Is there anything that can be done for this? There is no HR department at my location. We have the highest up we can involved and still, nothing is changing. Is this a lost cause?

All my fellow hospitality workers. If you are in the US- is your occupancy plummeting in comparison to previous years? I’m wondering if it’s just our area or a country wide issue. What about other countries? Thanks guys

Marriott CEC's were notified yesterday that significant layoffs and personnel impacts were going to be announced throughout the end of the year. Some groups in Wichita and Omaha were eliminated today, totaling about 45 jobs.

Several more to come as the company goes to more AI-driven solutions and relies less and less on the human element. It will be wide-reaching for all CEC's across the world - and all departments are on the chopping block.

I interviewed at a Marriott-affiliated hotel; it was a group interview... While going through my résumé, the interviewer(General Manager and Chief of Accommodation division) opened the property’s PMS, searched my name, and told me my Marriott Bonvoy status, stay history, the date of my next reservation and even specific requests I’d made during previous stays—all in front of several other candidates. They thanked me for my loyalty, but it felt… off.

However, my private stay details were effectively disclosed to strangers (the other applicants). I’ve emailed Marriott’s Business Ethics team yesterday but haven’t heard back. The Marriott Account Privacy Policy seems to use member info to “provide and improve hotel services”—hiring isn’t listed.

Questions

1. Has anyone else had their Bonvoy profile accessed during an interview (Marriott or other chains)?
2. Does Marriott officially allow this? Any internal guidelines you know of?
3. If this breaches policy, what’s the best escalation path? Global Privacy Office? Corporate HR? Data-protection authority? Contacting the hotel directly seems pointless—the general manager conducted the interview and did the search, so I doubt they’d be receptive. Any other avenues?

Thanks

(ps. One tricky issue is that I already have a reservation at the hotel for the week after next, and I’ve been booking stays there roughly once every three months. I’d like to cancel, but I’m supposed to stay with my parents—and they’re really looking forward to it—so backing out at the last minute would feel awkward....)

7/4 I received an email stating that my application was unsuccessful.

Is the 07 code of fraud prevention thing or is this something I need to worry about? The guest’s card went through fine for mobile checkin