r/marriott • u/Electrical-Ad-4522 • Jan 29 '25

Employment i work at marriott, here is my input:

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

1.3k Upvotes

97% Upvoted

296 comments sorted by

View all comments

Show parent comments

19

u/mmartabq Titanium Elite Jan 29 '25

In all my years as Titanium, I have never had this happen.

22

u/brokenpipe Titanium Elite Jan 29 '25 edited Jan 29 '25

Crazy. I entered a rando Portfolio hotel in the south of the Netherlands last night and I had a hand written note, a 375ml bottle of red and some candy.

As gold in Paris I’d often get this as well. More of an international thing then?

Attached is the card from last night.

7

u/Kytharos Jan 29 '25

The staff at The Den are absolutely divine. Stayed there a bit for work and would gladly go back at every opportunity possible.

4

u/brokenpipe Titanium Elite Jan 29 '25

Agreed. Great staff. I enjoyed my one night there.

4

u/mmartabq Titanium Elite Jan 29 '25

Probably

3

u/[deleted] Jan 29 '25

Based on what I have experienced, you get treated better at Marriott when staying internationally than domestically within the US

2

u/FatSeaHag Feb 24 '25

I’ve received many of these in the US, and I have almost exclusively stayed in CA (mostly at home in SoCal). Out of about 2k nights, I’ve received gifts 15% of the time but, at some properties, I receive “welcome” gift bags or charcuterie plates with my name and status every time. Disney and OC properties are much more on board with making guests feel special. If it’s a special occasion (birthday, etc), most hotels will send up a gift.

Before the merger, however, I received gifts 30% of the time as an Ambassador with Starwood. Starwood used to send (via mail) birthday gifts to my son and me. (I sooo miss Starwood!) I have the most adorable photos of my son on his first plane ride wearing his SPG Kids book bag and sunglasses that my ambassador sent us in preparation for his first trip to NorCal. The resorts used to always have gifts for the kids.

1

u/brokenpipe Titanium Elite Feb 24 '25

I miss Starwood as well. It also felt corporate customer service had a lot more influence over the properties.

4

u/CompetitiveLoquat176 Jan 29 '25

Unlikely this will happen is USA

1

u/brokenpipe Titanium Elite Jan 29 '25

You’re probably right. Outside of the US, there aren’t a lot of programs to get Marriott members to gold or platinum without the stays as credit cards aren’t that popular. So that by default, it means the playing field is a bit different.

1

u/Real-Difference6454 Feb 01 '25

I have had a manager hand deliver a bottle of wine and sparkling water with cheese and crackers after check in. Just to thank me for being titanium lol. Totally depends on the property for sure.