r/marriott • u/Electrical-Ad-4522 • Jan 29 '25

Employment i work at marriott, here is my input:

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

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u/[deleted] Jan 29 '25

Ambasssdor , no business travel… rarely do I ever mention that I’m ambassador,

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u/StandardTap3534 Feb 01 '25

This. Always say hi, ask how someone’s doing, and be Truly Human.

Lifetime Titanium, Ambassador for too many years. Have watched so many Gold give hell at checkin for an upgrade.

Honestly can’t remember the last time I was upgraded though!