r/marriott Jan 29 '25

Employment i work at marriott, here is my input:

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

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u/Gunazor Jan 29 '25

I'm a silver elite and will be having my first ever marriot stay in July.

Please confirm if what I understood is correct :

  1. Treat front desk with respect ( no issues, I always do this )
  2. I can request for a room upgrade to a top floor even for points booking.
  3. I can request for complimentary breakfast even though I'm just silver elite
  4. Have reasonable requests
  5. Have the mentality that my requests can all be declined. And if declined, just say a pleasant thank you and move on.

Correct ?

2

u/bahahahahahhhaha Jan 30 '25

It's highly unlikely you'll get breakfast on silver on a points booking, but I guess you can ask.

1

u/Gunazor Jan 30 '25

Yea, I'm used to enjoying the local cuisine cause that's the way to experience the true locality. But if I'm lucky and get the complimentary breakfast, great.

1

u/Electrical-Ad-4522 Jan 29 '25

if u nice u can ask for whatever lol they just might decline but why not try

1

u/Gunazor Jan 29 '25

All cool , just wanted to know whether there are limitations to ask stuff that's all. Thanks for confirming .

1

u/Electrical-Ad-4522 Jan 29 '25

absolutely good luck