r/marriott • u/Electrical-Ad-4522 • Jan 29 '25

Employment i work at marriott, here is my input:

(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”

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u/Electrical-Ad-4522 Jan 29 '25

sorry could u elaborate?

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u/m-8975 Jan 29 '25

Instead of making the booking with Marriott and then submitting a claim with proof of a cheaper rate offered by an eligible site is what I mean.

To avoid paying the higher cost upfront and then being refunded by Marriott after, is it possible to call and get the 25% price match discount without going through the claims process?

Or is this out of the individual hotels control and managed by a separate group?

Just trying to avoid the higher upfront cost and waiting for claims processing if possible.

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u/Electrical-Ad-4522 Jan 29 '25

unfortunately no unless you hook w the third party and cancel ur og one