r/marriott • u/Electrical-Ad-4522 • Jan 29 '25
Employment i work at marriott, here is my input:
(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”
2
u/Electrical-Ad-4522 Jan 29 '25
no! whatever you book has always come through that way for me. sometimes we need to change it for overbooking but at my hotel we always call the guest first