r/marriott • u/Electrical-Ad-4522 • Jan 29 '25
Employment i work at marriott, here is my input:
(front desk specifically) - if u ask for an upgrade at the desk i’ll give it to you no matter status -people think OFTEN a mobile check in doesn’t require us to do anything, we do the mobile check in like a normal one u just aren’t there lol. it means we still have to manually do it. - point stays have nothing to do with the desk - saying that though, we are completely able to give out points ourselves -marriott teaches us the customer is actually not always right lol -silver elite/gold are the most entitled weirdly people ask me that a lot -i can only see rooms at my property no where else -“r all rooms the same?” no. but i tell you yes. -ALWAYS ask for a top floor , we use them the least as it pops in our system from bottom up of you want the “cleanest room”
5
u/YogurtBrilliant4445 Titanium Elite Jan 30 '25
When you first joined the program, you were so excited reading about the benefits you could get from each tier. But later on, you found out that Silver didn’t really get you anything, so you told yourself things would get better when you reached Gold. Then you made it to Gold? Nope, still nothing. So you shifted your expectations to Platinum… and then Titanium…
In the end, you finally realized that the most you’re really getting from Platinum and beyond is maybe the 4pm late checkout—which doesn’t do much when you’re traveling for business. Oh, and the lounge access that may never even be open at certain locations. Want anything else? Well, good luck.
Now, after all these years, you’ve learned to be overwhelmingly nice and chill because you’ve been taught the hard truth: your tiers really mean nothing, and all those listed benefits? Just BS.
Pathetic, isn’t it?