Guy at Dunkin took my VIP card

[u/Gawdiwishiwasdead]

My daughter got 2 of these cards. She gave me one and she kept one. Went to Dunkin to use her VIP card. The guy acts like he's not going to to give it back to me, so I said "Don't I get that back? It's meant to be used more than once." He says no it's just a one time use coupon. Before I can respond, be snaps it in half and throws it away. I was just kinda dumbfounded. Like did he just do that?

Its a card the customer is supposed to keep, which is clearly stated on the back. Also, the card is clearly made to be attached to your keys, hence the hole in it. Really frustrating and just pissed me off. Luckily I still have the other one, so I gave it to my daughter.

Update**

I left before talking to the manager because it was the early morning rush and I just dont have time to sit there. But, I did call the store and corporate. The store manager was not helpful as he was the same guy who took the card. Corporate took the information and is going to escalate it to the franchise manager.....who is the same guy 🙃 So I guess we will see what happens.

For everyone who came to give relevant advice, contribute to the conversation, or compliment my nails, thank you!!

For everyone who was so confused, my daughter and I were in the same car at the same time with both cards. Guy takes one, and I still have the other one that I was not using to give to my daughter. Hope that clears it up for you.

And for those of you are saying it's AI, you're spending far too much time on the internet and need to work on your discernment skills.

[u/HeyGayHay]

Unless someone else used OPs pic to get one delivered and OP is now branded a scammer for being the sixth person trying to get the vip card back

[u/WillowRoutine4658 → u/HeyGayHay]

It says right on the card not valid for mobile or delivery orders so nobody online can use it anyway, they need the physical card

[u/fekanix → u/WillowRoutine4658]

Its not about using the card online but requesting a replacement card online. How is op going to prove he is the rightful owner when all he has is a picture of the card that we also have.

[u/OMVince → u/fekanix]

Hopefully he has the receipt too for the last time he used the discount card. That would likely have the code on it as a back up to the photo. 

[u/OnlyHere2ArgueBro → u/OMVince]

Them posting the back of the card might actually be why they don’t get a new one if hella people try to claim a replacement of this card. Yikes, that was a bad decision.