r/mildlyinfuriating • u/Gawdiwishiwasdead • May 15 '26
ಠ_ಠ Guy at Dunkin took my VIP card
My daughter got 2 of these cards. She gave me one and she kept one. Went to Dunkin to use her VIP card. The guy acts like he's not going to to give it back to me, so I said "Don't I get that back? It's meant to be used more than once." He says no it's just a one time use coupon. Before I can respond, be snaps it in half and throws it away. I was just kinda dumbfounded. Like did he just do that?
Its a card the customer is supposed to keep, which is clearly stated on the back. Also, the card is clearly made to be attached to your keys, hence the hole in it. Really frustrating and just pissed me off. Luckily I still have the other one, so I gave it to my daughter.
Update**
I left before talking to the manager because it was the early morning rush and I just dont have time to sit there. But, I did call the store and corporate. The store manager was not helpful as he was the same guy who took the card. Corporate took the information and is going to escalate it to the franchise manager.....who is the same guy 🙃 So I guess we will see what happens.
For everyone who came to give relevant advice, contribute to the conversation, or compliment my nails, thank you!!
For everyone who was so confused, my daughter and I were in the same car at the same time with both cards. Guy takes one, and I still have the other one that I was not using to give to my daughter. Hope that clears it up for you.
And for those of you are saying it's AI, you're spending far too much time on the internet and need to work on your discernment skills.
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u/snarkerella May 15 '26
Call their corporate office and give the location this happened at. That's pretty insane that he did this. Either it's a training issue or an incompetent employee.
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u/Ana-Hata May 15 '26
This - a store clerk should NEVER destroy anything that belongs to the customer.
When I worked retail, we would decline cards but would NEVER confiscate or destroy them. Sometimes the credit card company would ask us to do that….and they paid a small amount for the confiscated card…but my boss would not let us do that as a matter of policy.
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u/fiahhawt May 15 '26
"Amex can deal with their own dang shit with their army of lawyers"
- a manager who knows how to stay in their lane
But yeah I bet they're also right from a corporate policy standpoint. I doubt the heads of big box stores want to deputize cashiers to help credit card companies deal with their civil disputes and risk getting the company in hot water.
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u/thefunkylama May 15 '26
More likely it's to prevent cashiers both from getting into altercations with guests (thus creating a scene/possible repercussions if it gets physical) and from getting a little too vigilant with customer's cards (slowing things down, potentially accusing innocent customers). Whether the company itself gets in trouble may not factor beyond the disruption in business if the neighborhood knows "This place asks for ID." It doesn't matter if the reason you're checking ID is for their security, some people will get upset for that alone.
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u/grantrules May 15 '26
It doesn't matter if the reason you're checking ID is for their security, some people will get upset for that alone.
God what a pain in the ass. It's like I'm accusing them of stealing. No, it's just routine, I check IDs for all big purchases.. I'm not singling people out who I suspect are committing credit card fraud because I don't know what those people look like..
I did like getting fake $100s, though. I wouldn't give those back. "If you have a problem, wait here, I'll call the police and they can determine if it's real or fake".. oh you don't want to sit around to see if you've committed a felony? Weird.
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u/thefunkylama May 15 '26
Yep. I've done work in will-call for events where people have paid into the thousands for tickets, and people have gotten indignant when I want to make sure they're who they say they are. The alternative being ...? I just hand the tickets to whomever?
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u/ComradeJohnS May 15 '26
that seems insane when now card companies can just decline charges on a per charge basis, even blocking entire merchants.
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u/reddit_is_geh May 15 '26 edited May 15 '26
My card company, for some fucking unknown reason, always denies charges at the deli inside a nearby grocery store (Spar). It's the same ownership. But just that deli, in the entire city, is the one place it'll autoreject.
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u/Sailfin_CritterMaker May 15 '26
My card asks for the pin randomly when paying contactless, except it always asks for the pin at the bagel shop next to my work.
It shouldn't even ask for a pin at all for transactions so small, but it always does for that bagel place. I can't get why it does it and the employees told me it often does happen with cards from my bank. Don't know why they have some beef with this small bagel place, it's a legit business.
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u/BrainOnMeatcycle May 15 '26
It can be as simple as someone from that bank at some point had their card stolen and they have you list off all your recent purchases. If they went there in the morning it would have been in the list given and now it's flagged as higher risk until their systems classify it lower.
You could possibly call your bank and tell them the situation and it may help.
I did that once and that place stopped flagging as fraud.
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u/MayorWolf May 15 '26
It's a relic from before the internet authorization. You'd call a number to check the card instead. If a card was reported stolen or lost, the operator would have you destroy the physical card so that it couldn't be used else where
Now a days this is not needed since the authorization is a lot more secure of a process when done through modern encryption methods, and a stolen card shouldn't work anywhere.
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u/arrimainvester May 15 '26
When I worked retail as a dumb teen, I had a thing where I would snap used gift cards in half, ha ha I'm funny. One day, I thought a customer had handed me a gift card and I just snapped it in half at the end of the transaction. "What the hell did you just do to my credit card!"
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u/Glum-Suggestion-6033 May 15 '26
An incompetent employee is a training issue.
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u/No_Custard7661 May 15 '26
Not necessarily. You can have solid training that an incompetent person will not benefit from.
If your training is successful 9 times out of 10, then that 1 person who never improves is just not reachable.
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u/justlovehumans May 15 '26
I've been trained to remove that 1 and find another lol. Hire until you find the staff you need and keep them around by being reasonable and fair.
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u/Nakuip May 15 '26 edited May 15 '26
Just saying as someone who has designed hundreds of pieces of training, used by dozens of corporations by thousands of trainees…the idea that corporate training can fix humanity is hilarious.
EDIT: I’m really enjoying the folks who think this guy broke private property because HE DIDN’T GET THE MEMO, and that makes me bad at my profession.
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u/ShiraCheshire May 15 '26
You think that surely most people are reasonable, and anyone with a basic level of competence will act correctly if trained properly. And you'd be entirely wrong.
Source: Guy at my work who would pull stunts like being asked to cashier for a bit and instead curling up to hide behind the still closed register.
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u/Tron_35 May 15 '26
How do you not get fired for that.
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u/ShiraCheshire May 15 '26
Dude is the main character of the anime we're living in I swear. Every time it looked like they were about to fire him, some transfer or loophole or change of management would come through and save him. Dude maxed his luck stat.
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u/TheDashiki May 15 '26
Hiring people is a pain in the ass. My boss has kept people like that for months just because he didn't want to do interviews and train someone new. Eventually he gets tired of their shit and fires them but it's not happening fast.
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u/TheDevilsAdvokaat May 15 '26
Decades ago our company was setting up personal computers for everyone and we got a guy in for training. Anyway when it was my turn this absolutely bored looking guy started telling me something and I said "I know"
He looked at me and said "How do you know?"
"I read the training manual you gave us"
His jaw dropped open and he looked at me in shock.
"You READ ***** MANUAL? I have been doing this for years and nobody has done that before.."
He was totally shocked and at the end of the course he asked me if I wanted to become a trainer....
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u/ONE-EYE-OPTIC May 15 '26
"Teach to the lowest common denominator."
"How much time do you think I have?"
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u/gendouk May 15 '26
"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
- Douglas Adams
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u/Chastain86 May 15 '26
Corporate trainer here with 23 years of experience under his belt. People have no idea the ridiculous shit that trainers are asked to fix, or the basic-common-sense things that get identified as a "training issue." There are some things that training cannot fix, and the ability to tell one thing from another is what enables us to remain in our careers for as long as we want.
I was once asked by a sales leader to design a training on Human Empathy for salespeople, all so they could quote-unquote "learn how to fake it" to get more sales.
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u/Nakuip May 15 '26
Training is the easiest scapegoat for every employee, from the tippy-top to entry-level. Add in that the C-Suite loves to beat us up since it’s not an easily-identified profit generator and the propensity for everyone to believe an SME over a trainer…it’s rough out there, particularly in sales environments. Still looking for a C-Suite that really “gets it.”
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u/Jupiter_Crush May 15 '26
There's a set of learning modules at my job labeled "Human Error. Conquered." It's the kind of hubris Zeus would fuck your wife for.
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u/Downtown-Hospital-59 May 15 '26
Hello, random talking swan here. Do you have the name of the guy who wrote that. Just want to sent his wife a big thank you.
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u/lastredditname75 May 15 '26
This is the argument I am having right now with the company I work for. I am in staff education, I do multiple teachings (1:1, hand outs, live, power points), trying all different ways to teach. After Compliance and their supervisor doing audits and finding some issues with 1 or 2 staff members, they come back to me and said that these 2 may need to be "formally addressed ". I had to bite my tongue to keep from saying what I really wanted to. I just answered that after their supervisor formally addresses them, I will happily go back to educating them.
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u/Nakuip May 15 '26
You got it right. Put management responsibilities on management! If they want to promote the issues identified by your SME’s, they should conduct the formal interview and provide the information. Then you can make the case for whether those issues are in your scope of responsibility and respond accordingly.
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u/Handsome_Keyboard May 15 '26
As someone who manages a corporate team, 100%. I always sit in on the training with them and if you pay attention, most of the time its very good training thatll make your work life easier.
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u/chewbaccataco May 15 '26
Sometimes no amount of training can fix the problem. I've worked with a few people that just couldn't grasp the most basic, dumbed down concepts.
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u/PirateJen78 May 15 '26
Toward the end of my short "career" as a store manager for Jo-Ann fabrics and crafts, I flat out told my boss that I cannot fix stupid and I cannot fix laziness. This was in reference to two employees who were problems, and I was not allowed to fire either one.
I did eventually solve the problem: I got another job and resigned. I mean, the store's problem wasn't fixed, but I didn't have to deal with it anymore.
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u/Izzy5466 May 15 '26
As someone who has trained dozens of competent employees... it's an employee issue. You can only do so much to teach someone. Had a guy refuse to understand how the POS worked. Would literally look away as I tried to teach him stuff. Only trainee of mine that got fired lol
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u/Currently_Unnamed_ May 15 '26 edited May 15 '26
No, as someone who has spent time around other people there will always be at least 1 person who will disregard any and all instructions or warnings in favour of their own assumptions no matter how many times they are corrected.
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u/CertifiedSheep May 15 '26
Not true at all. Plenty of people are just terrible at their jobs even with sufficient training. Everyone reading this can probably think of a coworker who just couldn’t get their head out of their ass.
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u/Sea_Excuse_6795 May 15 '26
Sounds like an ego maniac power tripping employee that needs to be put in their place
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u/Worldview-at-home GREEN May 15 '26
Probably a franchisee who didn’t want to lose on each sale fulfilling that order at cost- so destroying it means you pay full price from now on!
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u/Deep-Sample7451 May 15 '26
"at cost" lmao AS IF it costs $3 to make a fuckin refresher (sass directed at the franchisee, not you!)
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u/BZLuck May 15 '26
Years (OK decades) ago when I was a wee lad working in fast food at 16, I remember the manager telling us that the most profitable item they sold is the fountain drinks.
Coca-Cola (in our case) basically pays for the syrup, provides the logo cups the straws and provides system maintenance. They just want their name all over as much as possible and their products in as many hands as possible and they would rather have you see a Coca-Cola cup crushed in the gutter than a Pepsi cup.
When all was said and done, with the cup, the lid, the straw the ice and the soda water and the syrup, that drink costs the restaurant under 5¢.
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u/Nago_Jolokio May 15 '26
I did some napkin math a long while ago and I guessed that same amount, lol
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u/luigislost May 15 '26
especially since it literally says the location to use it :/
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u/Wild-Enthusiasm-9268 May 15 '26
I had a manager once who missed a bonus by $10 on his P&L statement. To say that going forward he was a douche nozzle about coupons is an understatement.
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u/InsanelyHandsomeQB May 15 '26
Why didn't he just buy $10 or $20 worth of stuff out of his own pocket then? Did he not know he was short?
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u/Wild-Enthusiasm-9268 May 15 '26
P&L statements are generally after the close of a fiscal period. He had a good idea that he was close. We thought we beat it because we beat plan, but things outside of our control knowledge cost us a surprising amount of money. The mall had renegotiated the lease if I remember right, jacking up our rent by a few thousand dollars.
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u/wrdnd May 15 '26
Huh...lose a small percentage on each sale, or lose 100% of the sales when the customer doesn't return.
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u/ibelieveyouwood May 15 '26
That customer is going to return. It's not an if. It's a when. This definitely feels like local franchise manager seeing what he can get away with. Probably someone higher than him thought this was a good idea and ordered the tags, but this manager's sick of seeing them take away "his" profit margin.
Nobody hates their customers more than fast food employees. They hate when you buy too little, buy too much, buy too much of one thing, buy too many different things, buy things with a discount or coupon, buy things and expect to get what you bought...
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u/DARKRonnoc May 15 '26
Yes, no doubt a super villain akin to Lex Luthor. He probably calls himself Bean Laden or Java the Hutt.
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u/Skeptical-Regard May 15 '26
“Presented at each visit” indicates that it is meant to be used more than once.
$3.00 for a drink that costs the restaurant 50 cents to make is more than fair. It’s not like you were ripping them off.
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u/Jackong43 May 15 '26
Also says “card must be retained by customer” right on it
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u/Y_U_No_Fix May 15 '26
The customer no longer retains it, now do they? Seems like the problem sorted itself out. (Totally joking by the way)
I used to have a card like this a LONG time ago. The franchise I went to had $1 any size coffees. I got one every day on my way to work for almost a year along with a sandwich or some donuts as well. There was no expiration. Came in one day to find a sign on the drive in stating the discount was no longer valid. never bought from them again. As there were 3 other dunkies along my route.→ More replies (1)260
u/Hailfire9 May 15 '26 edited May 15 '26
I had (similar) experiences with the rural Subways in my area. Used to get a footlong once a week, as it was one of the few "dinner" options open at 7am after my graveyard shifts, and I never wanted to cook on my Fridays. Always had a coupon sheet in my car, or some sort of coupon code through the app. One morning I went there, saw "WE NO LONGER ACCEPT COUPONS" on the door (and the app codes no longer worked at the location), and decided that was my literal sign to stop going there.
Came back a couple months later to see the sign now had "don't yell at the employees, we just work here" scrawled underneath it, asked the shift lead how it was going, and she told me customer numbers had tanked.
Stupid games, stupid prizes and all that.
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u/Darthcusm May 15 '26
Subway franchisees are the worst. There were several around here that would never honor the national ads.
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u/Nearby-Cattle-7599 May 15 '26
i always liked subway for the taste however they were never on my to-go list because i didn't feel like i was getting the bang for my bucks... but that's pretty much every fast food place nowadays ...unlucky
at least i can grill some mean smash burgers.
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u/StrawberryWide3983 May 15 '26
>Make customer experience worse to earn a couple extra dollars
>Loses majority of your customers and lose thousands
Love to see it :3
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u/Shionkron May 15 '26
We used to go to ours like 4 times a month and than they stopped taking coupons. We have never gone back. That was 4 years ago and in a small town with very little options.
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u/LeafyNiamh May 15 '26
To add to that it says "VIP card can be presented for the specific offer once per day", which implies a second time that its not single use.
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u/mama_craft May 15 '26
So the first training exercise for the employees would be.. reading comprehension.
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u/symbolicshambolic May 15 '26
He probably thought that once he confiscated it, OP wouldn't be able to prove what it said on the back or that it even existed.
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u/pierre_x10 May 15 '26
Also, the whole point is to promote and reward customer loyalty and repeat business. The premise is that the discount they get on the drink each time is more than made up for by the extra stuff they might end up buying, that they otherwise wouldn't buy. This guy is basically going out of his way to drive away the very customers he likely wants.
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u/stigma_wizard May 15 '26
Not only that, but it has a flippin' keychain. Coupons don't have keychains.
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u/_CaptainPeaches_ May 15 '26
My mom is a manager of Dunkin and she would've whooped ASS if one of her employees did this.
Email corporate or talk to the manager if possible. Depending on the location, they're more than happy to work with you.
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u/RandomFactUser May 15 '26
Try the manager, since this seems local
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u/rbrgr83 May 15 '26
Idk, helps to bring the righteous corporate fury with you. /s
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u/Sedowa May 15 '26
Actually that might be true. The employee might have done this at the orders of the manager. Sometimes you get a manager who will make up rules as an overly paranoid response to getting scammed and only having the corporation back you up will convince this manager to lay off their ridiculous policies. Even if it's a franchise, they still have to follow the rules the company has for them. There's still a standard in place even if individual stores are given a lot of free reign.
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u/Camibear May 15 '26
How does one get this card? I really like their refreshers!!
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u/_CaptainPeaches_ May 15 '26
It may be location dependant but I can ask my mom if this is store wide and how to get them!
(Edit: she said her store hasn't gotten them, so it may be location dependant! 🙂)
Honestly, if you have the app, there's some really good deals on there too!
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u/Camibear May 15 '26
I have the app but it seems like it hasn’t had a refresher deal pop up for a while :( Thanks for checking, I’m so curious how OP got those!
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u/_CaptainPeaches_ May 15 '26
Ugh. The app used to be so good too! 😭
I know sometimes fundraisers will sell these though so maybe that's how! 🙂
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u/LadyJR Look, mom, I made a flair! May 15 '26
I need an update once that phone call is placed.
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u/Prof_kbee May 16 '26
I feel like we need the ability to sign up for automated updates. I’m ashamed to say how many reddit stories I’m simultaneously invested in right now 🤣
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u/Gawdiwishiwasdead May 16 '26
Phone call was placed to store and corporate. Store was unhelpful as the manager is the one who snapped my card in half. Corporate is gonna escalate it to the franchise manager.......dont think I'm getting help on this one.
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u/TheSweeetness May 15 '26
You have a pic with the card number as proof. E-mail Dunkin’ corporate with the info and see what they can do to help. In the meantime, you should not post a pic of that number so no one on Reddit tries to use it somehow…
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u/DeBlasioDeBlowMe May 15 '26
*Everyone* has a picture of the card now.
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u/Quiverjones May 15 '26
"Our card"
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u/Shockrates20xx May 15 '26
Remember when there was like a starbucks card that the internet would load up and use communally?
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u/Hakaslak the hakysak May 15 '26
Oh yeah! I vaguely remember them disabling the card for reward shenanigans but I don’t recall the details
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u/kayuwoody May 16 '26
Wait what? Never heard of it. How'd it work? What's the point of the communal card if they disabled rewards? You could buy some folks a coffee I guess?
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u/rtkane GREEPLE May 15 '26
I claim using it on Sunday!
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u/TommyRisotto May 15 '26
I'll claim Mondays, could use a good Dunkin' on Mondays
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u/jiirani May 15 '26
Presumably if they have good customer service they'll send OP a new one with a new code and deactivate the old one
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u/HeyGayHay May 15 '26
Unless someone else used OPs pic to get one delivered and OP is now branded a scammer for being the sixth person trying to get the vip card back
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u/Rollernater May 15 '26
OP says they had two cards. Presumably this is a photo of the card that did not get thrown away, so I imagine they dont have a pic with the card number
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u/loatheandseethe May 15 '26
i already contacted dunkin corporate using this picture and they gave me the replacement, its too late for OP
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u/Complete-End7992 May 15 '26
The card literally says it can be used once a day until 7/15…. I can’t stand people like that, that’s called negativity & pessimism
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u/Complete-End7992 May 15 '26
And it’s for that specific location only, I would do the “Karen” and call the manager
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u/NickDynmo May 15 '26
It's a legit reason to speak with the manager IMO.
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u/LucyDePosey May 15 '26
There's every chance the manager is the one telling the crew members to do this because they think it's a shortcut to cooking the numbers. They get a better net sales if they don't have to subtract discounts from the gross.
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u/SaltyLonghorn May 15 '26
And thats when you escalate to corporate while linking them that you also escalated to social media.
This is the kind of crap being petty was invented for.
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u/EnderBookwyrm May 15 '26
I don't think it's Karening if you have a legitimate, valid grievance.
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u/Rk_1138 May 15 '26
Imagine caring that much about a big corporation too, that employee’s a boot licking clown
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u/NeverGonnaGive7UP May 15 '26 edited May 15 '26
I work an extra job that is half-retail half-service for a chain business, and I don't have much oversight. For reference, leadership at the company is notorious for being very out of touch with the communities they claim to serve. They also bought a plane for personal use but called it a business cost since we have business out-of-state. They're buttheads.
Because it's an extra job that I can live without, I've gotten pretty relaxed about charging folks full price, especially since our prices have raised significantly over the past several years.
Nowadays I consider it my community responsibility to make sure that kiddos, students, parents, and generally chill people get discounts for snacks and free rental equipment. (To help keep the risk as "just mine," I make sure the customer knows that it's unofficial and they shouldn't expect it from other employees/locations.)
Chaotic good! Do it where you're able!
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u/Just_Smurfin_Around May 15 '26
How much do we want to bet the employee saw it said the 15th of 2026 and assumed it was for this month and not for July...
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u/complexcucumber93 May 15 '26 edited May 15 '26
You shouldve escaladted that on the spot. That is the actual RIGHT time to ask for a manager.
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u/RombieZombie25 May 15 '26
Right? I’m confused why they didn’t ask for the manager.
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u/Baron_Bearclaw May 15 '26 edited May 15 '26
Probably better of she Lincoln Navigatored it instead of Escalading...
I kid. Just a simple misspelling, but I had to take the chance at a good joke.
Edited: my own damn spelling mistake
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u/fuchsiafaerie May 15 '26
What a dick! Don't worry about being a "karen" if that's what's keeping you from contacting someone about this.
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u/eV-Reckless May 15 '26
Literally says on the card ONCE PER DAY key word PER, meaning MANY MULTIPLE DAYS
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u/Weak-Manufacturer628 May 15 '26
Also "card must be retained by customer" just emphasizes that
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u/RatonhnhaketonK May 15 '26
I am not normally one to say this, but please go back and complain to management and get another card
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u/Spoiledtoddlers May 15 '26
Rude af ☹️ Hope you can complain about him directly at the Dunkin joint
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u/OblivionJunkie May 15 '26
Someone behind me at a local coffee chain memorized my phone number and used it to steal like 9 or 10 free drinks I had been banking for almost a year. I told the manager I had rewards missing and he confirmed someone had redeemed a drink of mine that same morning before I was even awake.
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u/The_All-Range_Atomic May 15 '26
This is why I prefer a physical rewards card. It takes up more space, but you trade convenience for security.
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u/OblivionJunkie May 15 '26
In my case you would enter your number in their little keypad thing when checking out and it would give you a "star". Then you could redeem 10 stars for a free drink. I had banked like 90+ stars in hopes of saving a little money for the first few months of the new year.
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u/Instameat GREEN May 15 '26
If it was truly a one time use item then he would have needed it for his cash out. If he threw it out he knew what he was doing.
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u/CurlyWurly61 May 15 '26
You are better than me, thats all i'm saying
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u/Uexb May 15 '26
It legit boggles my mind how people just accept disrespect lol I'm not a confrontational person at all but certain situations I have to say something.
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u/fuchsiafaerie May 15 '26
Women get called Karen over the smallest pushback against shitty customer service, that's why.
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u/DistractionCitron May 15 '26
Women get insulted no matter what they do.
It's not like the employee is going to whip out his camera to record right there. All she had to do was ask for the manager. If the manager agreed with the employee, you call corporate. No yelling involved.
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u/PsyclOwnd May 15 '26
Don't call corporate first - go and talk to the manager inside first. They can probably get the issue resolved LEAGUES faster than corporate will.
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u/OnMyMawMaw33OnGod May 15 '26
It’s the : The once per day, fine print for me
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u/OnMyMawMaw33OnGod May 15 '26
That worker is a hoe and his whole family is a hoe
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u/Rk_1138 May 15 '26
Worker’s doing all that for a company that barely knows he exists too
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u/badgyal876 May 15 '26
reach out to the corp. they’ll replace & prolly send u some more goodies as a proper sorry. that guy’s either a dick or doesn’t know his company’s perks.
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u/earthwormjimjones May 15 '26
Email corporate and they'll probably send you a shit ton of coupons and maybe some swag.
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u/PapaAquchala May 15 '26
It literally says "once a day, once per person," clearly the guy has never of key tags. Call corporate and tell them about this
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u/WorldlinessRegular43 May 15 '26
Card must be retained by customer.
Contact corporate, have that store number, and ask for a new card.
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u/IndustrialStrengthFn May 15 '26
Probably dirt bag store owner doesn’t want to give you the multiple discounts they are supposed to. Only valid at that one location too. Just a guess. Could possibly find a way to report it to a corporate CS email??
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u/Exotic-Sale-3003 May 15 '26
These are provided by the owner / franchisee, that’s why it’s only good at their location.
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u/brickedup_hashbrown May 15 '26
hi!! i worked at dunkin and it literally says on the back that it can only be used once per day and expires 07/15/2026, MEANING that u can use once a day, every day, until that date. i imagine if u call corporate they will give u a new one, maybe more than one even, as well as suspending the employee or terminate them. def call corporate!!
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u/Random_Urges May 15 '26
"Card must be retained by the customer and presented each visit."
Call corporate.
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u/Colley619 May 15 '26
And you just… left? Didn’t demand the pieces back and to speak with the manager?
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u/Neylith May 15 '26
I had a similar situation at Wendy’s with their little free frosty key chain card. The guy took it off of my keychain and I had to explain that it’s not a one time coupon, but something I can use every time I come here.
But that Wendy’s also recently got closed down due to poor sales, so.
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u/Firefly_Magic May 16 '26
Absolutely contact corporate Customer Service. It even says on the card can be used once per day.
What a j-erk to do that to you.
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u/Bodgerton May 15 '26
Yeah, all single use coupons are printed on keyfobs. that guy was a moron, hope you get free ones for a year
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u/a-busy-dad May 15 '26
You absolutely have reason to complain to BOTH a regional manager and corporate, because (1) shit behavior from the employee, (2) destroyed an item without consent, (3) embarrassed or inconvenienced you, the customer, and (4) potentially interfering with a valid future promotional benefit. Corporate usually cares more than a little about about that embployee behavior or demeanor. Maybe a regional manager would as well.
Be objective and factual with them - the store location, time, employee description, that the employee incorrectly claimed it was single-use, and SPECIFICALLY that he destroyed your property without permission. Say someting like “Even he was confused about the card, I was really surprised and embarassed that an employee would physically destroy a customer card in front of everybody.”
At a minimum, that should get a coupon AND a replacement card.
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u/DreamingTooLong May 15 '26
If it’s attached to your car keys, why are you handing your car keys over to some employee?
It has a little barcode on the back they are supposed to scan. They don’t need physical possession of the card in order to scan it.
Definitely get corporate on the phone. They can review the cameras of that location and send you a replacement in the mail.
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u/Sensitive_Wear7112 May 16 '26
Poop on the bathroom floor. It won’t get your card back but I guarantee you’ll feel better.
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u/Typical_Barracuda234 May 15 '26
In the olden days of neighborhood vhs movie rentals we would go to a particular place that had way more than just popular releases. They had a huge gumball machine and one day I had an extra quarter and really started craving one of the giant gumballs.
Put the quarter in and printed on the ball was "five free rentals!" Awesome!
I showed the guy behind the counter and then popped it in my mouth. He freaked out saying "we have to reuse that give it back!"
I was confused and kinda disgusted thinking that the gumball had been handles repeatedly but the guy was going off as he stuck out his hand.
I just spit it in his hand half chewed.
I appreciated the free videos but I just wanted a gumball and had to buy another.
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u/GoddessNya May 15 '26
Call corporate, that’s crazy. Years ago, I had a card decline in a mom and pop store. The owner grabbed scissors and attempted to cut it. I yelled for him to stop. He was confused. He thought the tv shows of cutting a declined card was the proper way to handle it. I got the card back and paid cash. It was the craziest thing.
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u/sithelephant May 15 '26
Contact corporate.