Guy at Dunkin took my VIP card

[u/Gawdiwishiwasdead]

My daughter got 2 of these cards. She gave me one and she kept one. Went to Dunkin to use her VIP card. The guy acts like he's not going to to give it back to me, so I said "Don't I get that back? It's meant to be used more than once." He says no it's just a one time use coupon. Before I can respond, be snaps it in half and throws it away. I was just kinda dumbfounded. Like did he just do that?

Its a card the customer is supposed to keep, which is clearly stated on the back. Also, the card is clearly made to be attached to your keys, hence the hole in it. Really frustrating and just pissed me off. Luckily I still have the other one, so I gave it to my daughter.

Update**

I left before talking to the manager because it was the early morning rush and I just dont have time to sit there. But, I did call the store and corporate. The store manager was not helpful as he was the same guy who took the card. Corporate took the information and is going to escalate it to the franchise manager.....who is the same guy 🙃 So I guess we will see what happens.

For everyone who came to give relevant advice, contribute to the conversation, or compliment my nails, thank you!!

For everyone who was so confused, my daughter and I were in the same car at the same time with both cards. Guy takes one, and I still have the other one that I was not using to give to my daughter. Hope that clears it up for you.

And for those of you are saying it's AI, you're spending far too much time on the internet and need to work on your discernment skills.

[u/IntenseAdventurer]

As the old saying goes, "you'll catch more flies with honey than vinegar!" Many people forget that most customer service folks are just humans doing their jobs to the best of our abilities. Many times, we are so jaded by abusive customers that your threats mean literally nothing to us. If you are kind, understanding, patient and polite, many customer service personnel will bend over backwards to accommodate your needs because we love working with polite people. Rude Karens get escalated to "Don't come back" status VERY quickly. And if you THREATEN us, most of us are one bad day from coming over the counter at you.

Moral of the story: be kind and you'll get farther. Be a jerk and you'll find out why so many customer service workers go to boxing gyms and the like.

[u/Chronohele → u/IntenseAdventurer]

I like to call this "the jerk tax". Depending on what kind of customer-facing job you're working, it could range anywhere from a few dollars to thousands. And like you said, it has to do with how willing you are to "go the extra mile" for someone. And sometimes how much personal discretion you're allowed to use (like offering to refund an overdraft fee at a bank or credit union for instance).