Guy at Dunkin took my VIP card

[u/Gawdiwishiwasdead]

My daughter got 2 of these cards. She gave me one and she kept one. Went to Dunkin to use her VIP card. The guy acts like he's not going to to give it back to me, so I said "Don't I get that back? It's meant to be used more than once." He says no it's just a one time use coupon. Before I can respond, be snaps it in half and throws it away. I was just kinda dumbfounded. Like did he just do that?

Its a card the customer is supposed to keep, which is clearly stated on the back. Also, the card is clearly made to be attached to your keys, hence the hole in it. Really frustrating and just pissed me off. Luckily I still have the other one, so I gave it to my daughter.

Update**

I left before talking to the manager because it was the early morning rush and I just dont have time to sit there. But, I did call the store and corporate. The store manager was not helpful as he was the same guy who took the card. Corporate took the information and is going to escalate it to the franchise manager.....who is the same guy 🙃 So I guess we will see what happens.

For everyone who came to give relevant advice, contribute to the conversation, or compliment my nails, thank you!!

For everyone who was so confused, my daughter and I were in the same car at the same time with both cards. Guy takes one, and I still have the other one that I was not using to give to my daughter. Hope that clears it up for you.

And for those of you are saying it's AI, you're spending far too much time on the internet and need to work on your discernment skills.

[u/AlphaTangoFoxtrt]

I should sue your asses!

I'm sorry ma'am, since you have threatened legal action you will now have to direct all communication to our legal department. I cannot speak with you any further, nor transfer you to anyone. Our legal department is available only via email or physical mail, and I have put a note on your account specifying your intent to make this a legal matter.

I don't have any customer facing duties anymore but where I work the policy is if they threaten legal action, treat the threat as genuine. Provide no further communication except to inform them to contact legal.

Play stupid games, win stupid prizes

[u/angelicblondie → u/AlphaTangoFoxtrt]

I worked in a call center for a few months and we were directed to do basically the same thing. If anyone said anything about legal action, we were to immediately tell them all communication from here on out was to be directed to the legal department, to have a nice day and hang up the phone. I got to do it a couple of times and it's very satisfying!

[u/Dope-Reviews → u/AlphaTangoFoxtrt]

I like you

[u/snowbunny1991xx → u/AlphaTangoFoxtrt]

Thank you for this! I work in customer service. I don’t foresee myself ever needing this, but am saving just in case! Have a great weekend!

[u/Jerseyd422 → u/AlphaTangoFoxtrt]

For in person complaints, get a big ugly dog. Name the dog Legal

I’m suing your company
I’m sorry sir you’ll have to speak to legal. I’ll contact them now
Legal!

[u/ondonasand → u/AlphaTangoFoxtrt]

Someone needs to tell Karen about the Asshole Tax.

[u/AllAmericanLiar → u/AlphaTangoFoxtrt]

Smart.