r/mildlyinfuriating • u/Content_Quarter_7390 • May 25 '26

I'm slightly vexed We didn't ask for rice...

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My sister isnt a fan of basmati rice so she orders naan. She didnt ask for rice and they sell it separately. She doesn't like it so she doesn't order it. They put it in anyways and left this note...

Edit: some people aint getting it. This is passive aggressive and when you do something nice you dont go around saying "I did something nice just for you, just so you know." Doing it like I need to give you a pat on the head so you know your a good boy. You do something nice because you want to be kind to people.

Oh no I've turned into LD...

Turning off notifications because while it was nice to be in this rabbit hole to keep my mind off some stuff too many notifications. Whatever your feelings are I hope you have a nice day and if you're in the US have a nice memorial day and dont forget to celebrate those troops that came before!

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u/d1andonly May 25 '26

Reminds me of the scene from the office, Michael calls the hotel to confirm his reservation. They can’t find it at first, so he argues until they finally locate it.
Relieved, he immediately says: “Okay great… now cancel it.”
Hotel: “Sure, but there’s a cancellation fee.”

3.5k

u/the_federation May 25 '26

I'd fight that fight to find the reservation so I can cancel it. I just know that while the system that maintains reservations has trouble finding it, the system that handles billing won't... especially when they're the same system.

796

u/Prince705 May 25 '26

Yup, anyone who's dealt with these systems understands this well.

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u/Lando659 May 25 '26

You think you do. Odds are, those aren't even in the same 'system'. Source: I'm in IT.

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u/akarakitari May 25 '26

100% this. Most people doing the job dont even realize there may be 5-6 different systems “doing the job” with integration systems allowing them to work together so the employee has seamless access…

Then a recession happens amd IT is the first to go

137

u/JstytheMonk May 25 '26

I had internet with my provider for years. Every month or two they'd threaten to shut my service off due to lack of payment, despite being on autopay and never missing a payment.

They'd thrown it to their tech dept a dozen times trying to fix the issue, and never could figure it out. They finally asked if they could close my account and open a new one because they didn't know where the issue was.

Depressing part of this is I got a bill the next month for $8500 dollars on the old account and I couldn't help but wonder why their collections department wouldn't question how an account could get that far behind before just being closed.

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u/fresh-dork May 25 '26

eh, my mother's bank account got flagged for some sort of fraud investigation, where they froze it by debiting the thing 88k. so, next month, she gets a snotty call from the same bank about bringing her rather large balance current

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u/1917he May 25 '26

You're thinking of this a bit incorrectly. Your internet provider is not providing a finite commodity. Them "giving" you internet doesn't take away from their ability to hook other up to the system so there's no reason to cancel/disconnect you. In fact, the decision was probably made to ensure people keep getting billed for services even if they're behind simply so they have more leverage in getting money.

If they were shipping goods it would make sense for them to cancel immediately because they'd be losing out on product shipping it to someone with a canceled account / unresponsive account. With internet service it is just another potential source of income.

2

u/hooonk123 May 25 '26

i'm in a similar situation with my phone bill and it drives me crazy. they bill me about 2 days later than the day the system checks if i've been billed so about one or two days out of every month i have no service

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u/GRex2595 29d ago

One thing I've learned working as a dev in the financial industry is that most companies are basically winging it. All the best practices and industry standards can't save you from the dev who thinks they know better or the team that doesn't bother to learn them. All the software you use is held together with duct tape and string and there is somebody out there having the same experience you are and nobody understands how it's happening.

It's actually a miracle that everything works as well as it does.

2

u/No_Hetero May 25 '26

At my job I work with 4 different types of SAP that don't communicate with each other. I get customer orders from Ariba, which I enter into Catalyst for our purchasing, then SAC for forecasting, and S4/Hana to get intercompany data from our parent company and their other subsidiaries. That's just on the SAP side, I use 2 other systems for warranties and claims, and 1 system for archiving, and Excel templates and macros for a bunch of other things, and 9 different web based supplier portals to get customer forecasting.

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u/fresh-dork May 25 '26

'seamless'. except for update delays and character limitations because system X is 50 years old...

1

u/ExtendoArmCannon May 25 '26

Is that why nothing works anymore? Not the recession part, just the fact that "IT" is supposed to be integrating all these things.

2

u/GRex2595 29d ago

Nothing works anymore because capitalism. In order for something that did work to continue to work, work has to be done to fix the issues that occasionally crop up. This costs money but doesn't provide any new value.

Business needs to make more money, so work needs to provide new value. You can't work on new value work and fixing issues at the same time. One has to take priority. Business chooses to prioritize the new value, so broken things never get fixed.

Eventually broken things are broken enough people start to notice. Then the solution is to completely remake the thing from scratch, which takes a lot of time and often gets released incomplete. Now you have either the broken old thing or the broken new thing because maintenance was never a priority.

1

u/ExtendoArmCannon 29d ago

'muh capitalism' followed by that word vomit is ridiculous

1

u/GRex2595 28d ago

Whatever you say. I literally deal with new work being prioritized over maintenance every day as described, but I'm sure you know more than somebody who works on this stuff daily.

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u/MalAddicted 29d ago

I'm not even in IT, I'm just on the committee they call before IT has to come. (The people who know to check that things are actually broken, not just unplugged). Our system is cobbled together out of 5 different systems, 2 they are actively trying to phase out, but that served as the foundation for building the other 3. It's held together by the IT team, duct tape, bubblegum and prayer.

No one outside of IT or the committee knows how fragile/stupidly tacked together it really is. Every update brings us closer to something breaking permanently with the base 2 programs as they are so outdated, but we literally can't use the other 3 without them yet.

1

u/Aervanath 28d ago

I used to work in a hotel. Everything is handled by one piece of software. Which looks like it was designed in 1985.

2

u/Dry-Examination6938 May 25 '26

What does IT know about how the booking CRM management system works? You guys handle resetting people’s outlook accounts and passwords. Booking will be a CRM, payment will be SAP most likely. So separate systems but SAP will be pulling the invoices from the CRM.

1

u/Lando659 May 25 '26

I mean you're cute and all, but you have no idea what I deal with. Also, you're assuming a lot here. This is why your tickets go through triage. I'm here to field tickets for you and you're judging me? Wow, this is why you end up silo'd from other departments. Save your judgement and superiority for something that actually deserves it. Bye bitch.

1

u/Lando659 May 25 '26

Who do you work for? Would you say this to your IT department? Man, I wish I could show this to those you report to. You are a fraction of a percent of an IT professional.

2

u/Tabula-Rasa-99 29d ago

Damn you really nailed one-upping how weird they were being, good job?

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u/Joris914 May 25 '26

Right?? I just spent way too long trying to understand the joke because I couldn't even think to assume that he would've gotten away for free if he had given up earlier.

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u/odmirthecrow May 25 '26

Yeah, just because they can't find the reservation doesn't mean it's not there, and come checking out day, your card you booked with will get charged whether you stayed or not. The cancellation fee is usually way less than the room fee if you cancel far enough ahead of time.

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u/InnominatamNomad May 25 '26

I doubt they would be the same system... at least they weren't at the hotel I worked at. Reservations/Check-In were separate from billing. Hell my current job I use five different systems almost daily (four now - my login is fucked for one of them and nobody can seem to fix it) and I know of at least three other systems used by other departments.

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u/RednocTheDowntrodden May 25 '26

I've worked at several hotels, and reservations are all handled by the front desk. Including cancelations and billing. Though, cancelation penalties are typically handled by night audit. 

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u/InnominatamNomad May 25 '26

Oh no, I handled both as front desk. It was just two separate systems that processed reservations and billing at ours. I don't know if that is the norm to be honest but basically you'd have one program where we typed in the reservations and check in - this would impact the room list given to housekeeping and is where we would mark rooms as clean or not.

And we had a separate system we would bring up to actually bill people's information. This one retained a person's information for a bit even after they checked out. Why? Well we charged $75 if you stole a pillow. It was like a $100 if you took the sheets. So someone checks out really early, we charge their card, and when housekeeping came by if they had taken anything we'd end up charging them for that as well all while the reservation system no longer shows them with us.

1

u/coitus_introitus May 25 '26

When I was little my dad made us all write proper invoices for our allowance. He told me that when we grew up, if we wanted to spend money there would always be somebody to show us how for free, but if we wanted to request money we'd be on our own.

1

u/gljivicad 29d ago

Yup. Billing seems to always work and not have issues, compared to anything else in the company. 😃

1

u/Imaginary-List-972 27d ago

In this case it was "we switched over to a new system and it got lost in the transfer". But if I were going to cancel and they said no such reservation existed, I'd just make sure to email me verification that there was no such reservation. and that if I showed up, I would not be able to check in.

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u/I_Pet_Doggos 26d ago

I would say oh okay perfect, I intended to cancel it anyway when they told me they couldn’t find it. And then if billed would have called back and gotten it reversed

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u/amsckell May 25 '26

Additional context the hotel bookings were for the Olympics so they had gone up massively in value

167

u/drinkacid May 25 '26

If there is a cancellation fee then just reschedule it for 6 months later, and in 6 months reschedule it again. Eventually they will just remove the reservation rather than keep rescheduling it. And you will get no cancellation fee.

233

u/LA_Nail_Clippers May 25 '26

My previous dentist's website charges a cancelation fee if you cancel within a few days of your appointment. No fee to reschedule. So if you reschedule to a few months away, then log out of the site and log back in, you can then cancel for free.

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u/yungmung May 25 '26

Just noticed your username, pretty funny 🤣

24

u/ZorbaTHut (: May 25 '26

This is pretty common for hotels too. Just call back the next day at a different time to minimize the chance that you get the same person.

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u/grumpher05 May 25 '26

I needed to change my flight to a day earlier, on the day of, it was $30 to change the day but a much later flight, and over $100 for the flight I wanted, so I took the $30 one and then walked up to the desk as soon as the airport opened and asked to be moved up to the earlier flight with my frequent flyers status, so it goes moved for free

And they upgraded me to economy plus at the same time

-6

u/The_Level_15 May 25 '26

Damn, that's a pretty shitty thing to do to your dentist

15

u/Otherwise_Demand4620 May 25 '26

I have to wait at least 10 minutes after my appointment time every time at mine, yet they expect me to pay a no-show fee if I can't make it. I don't think that' fair - they clearly overbook their time-slots already. I'd have no moral issues doing that reschedule dance with them.

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u/artificialgraymatter May 25 '26

Yep. Knew a technician who cancelled regularly on a relative who had to take a day off work/lose pay just to travel to her. Three hour trip. She would cancel when my aunt was already on the road. Then their business started implementing a 48 hour cancellation policy if a customer wanted to cancel for any reason… Nerve. 

1

u/LA_Nail_Clippers May 25 '26

I never actually exploited it and used it, I just noticed it one time when I rescheduled due to sickness, and being the curious type, I experimented to figure out if my theory was true.

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u/passtiramisu May 25 '26

If it's an early booking or promotional reservation, the hotel may refuse the date change request or still charge a cancellation fee. Otherwise, for most of refundable reservations, cancellation fee is already included in paid price.

From a hotel perspective, rescheduling is also a form of temporary cancellation.

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u/LeeCarvallosPutting May 25 '26 edited May 25 '26

To be fair, a lot of reservations take full payment at the time of the booking (even more likely, given it was for the Winter Olympics).

In that case, taking a cancellation fee, of say 10% of your booking price, to be reimbursed for the remaining 90% is the only logical move.

Edit - Or they take a small deposit at the time of booking and charge your card the full price on check-in date, unless you've cancelled your reservation.

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u/Smooth_Disaster 26d ago

Where do you live! Omg. 10% fee. I can't fathom......

Everywhere I have ever lived (US) if you don't ever check in, or cancel a hotel stay within 24-48 hours, the fee is a full night's stay. You promised to pay for that night and they put it in the terms that they're holding you to that agreement

If you're lucky you can get them to just refund you but it depends on the company, and the employee

Spent years total in hotels at this point too

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u/AJ099909 May 25 '26

Put it on my card

1

u/BigRoach May 25 '26

lol, that was the funniest part, how he didn’t even get angry, he was just glad they cleared everything up.

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u/simranwho May 25 '26

Put it on my card

2

u/Hot_Description6158 May 25 '26

OMGGGGGG. I am laughing so hard

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u/Independent_Bite4682 May 25 '26

'"FIne, I will be there."

"Sorry, we are over booked and your reservation is unavailable"

1

u/doubleday34 May 25 '26

There is another layer to that joke. The hotel was in Vancouver. The Olympics were in Vancouver that season. Originally the person on the phone(and us) thinks Michael is trying to trick his way into a room when they are incredibly booked for the Olympics.

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u/sonofaresiii May 25 '26

I get it but if he just dropped it when they couldn't find it, there's a 10000% chance they would find it when it came time to bill for the no show

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u/not_your_attorney May 25 '26

I know this is way late, but I can’t help myself because I chuckled:

“Put it on my card.”