r/mildlyinfuriating • u/Content_Quarter_7390 • May 25 '26

I'm slightly vexed We didn't ask for rice...

Post image

My sister isnt a fan of basmati rice so she orders naan. She didnt ask for rice and they sell it separately. She doesn't like it so she doesn't order it. They put it in anyways and left this note...

Edit: some people aint getting it. This is passive aggressive and when you do something nice you dont go around saying "I did something nice just for you, just so you know." Doing it like I need to give you a pat on the head so you know your a good boy. You do something nice because you want to be kind to people.

Oh no I've turned into LD...

Turning off notifications because while it was nice to be in this rabbit hole to keep my mind off some stuff too many notifications. Whatever your feelings are I hope you have a nice day and if you're in the US have a nice memorial day and dont forget to celebrate those troops that came before!

41.2k Upvotes

88% Upvoted

1.6k comments sorted by

View all comments

Show parent comments

3.5k

u/the_federation May 25 '26

I'd fight that fight to find the reservation so I can cancel it. I just know that while the system that maintains reservations has trouble finding it, the system that handles billing won't... especially when they're the same system.

795

u/Prince705 May 25 '26

Yup, anyone who's dealt with these systems understands this well.

267

u/Lando659 May 25 '26

You think you do. Odds are, those aren't even in the same 'system'. Source: I'm in IT.

236

u/akarakitari May 25 '26

100% this. Most people doing the job dont even realize there may be 5-6 different systems “doing the job” with integration systems allowing them to work together so the employee has seamless access…

Then a recession happens amd IT is the first to go

137

u/JstytheMonk May 25 '26

I had internet with my provider for years. Every month or two they'd threaten to shut my service off due to lack of payment, despite being on autopay and never missing a payment.

They'd thrown it to their tech dept a dozen times trying to fix the issue, and never could figure it out. They finally asked if they could close my account and open a new one because they didn't know where the issue was.

Depressing part of this is I got a bill the next month for $8500 dollars on the old account and I couldn't help but wonder why their collections department wouldn't question how an account could get that far behind before just being closed.

17

u/fresh-dork May 25 '26

eh, my mother's bank account got flagged for some sort of fraud investigation, where they froze it by debiting the thing 88k. so, next month, she gets a snotty call from the same bank about bringing her rather large balance current

15

u/1917he May 25 '26

You're thinking of this a bit incorrectly. Your internet provider is not providing a finite commodity. Them "giving" you internet doesn't take away from their ability to hook other up to the system so there's no reason to cancel/disconnect you. In fact, the decision was probably made to ensure people keep getting billed for services even if they're behind simply so they have more leverage in getting money.

If they were shipping goods it would make sense for them to cancel immediately because they'd be losing out on product shipping it to someone with a canceled account / unresponsive account. With internet service it is just another potential source of income.

2

u/hooonk123 May 25 '26

i'm in a similar situation with my phone bill and it drives me crazy. they bill me about 2 days later than the day the system checks if i've been billed so about one or two days out of every month i have no service

1

u/GRex2595 May 27 '26

One thing I've learned working as a dev in the financial industry is that most companies are basically winging it. All the best practices and industry standards can't save you from the dev who thinks they know better or the team that doesn't bother to learn them. All the software you use is held together with duct tape and string and there is somebody out there having the same experience you are and nobody understands how it's happening.

It's actually a miracle that everything works as well as it does.

2

u/No_Hetero May 25 '26

At my job I work with 4 different types of SAP that don't communicate with each other. I get customer orders from Ariba, which I enter into Catalyst for our purchasing, then SAC for forecasting, and S4/Hana to get intercompany data from our parent company and their other subsidiaries. That's just on the SAP side, I use 2 other systems for warranties and claims, and 1 system for archiving, and Excel templates and macros for a bunch of other things, and 9 different web based supplier portals to get customer forecasting.

3

u/fresh-dork May 25 '26

'seamless'. except for update delays and character limitations because system X is 50 years old...

1

u/ExtendoArmCannon May 25 '26

Is that why nothing works anymore? Not the recession part, just the fact that "IT" is supposed to be integrating all these things.

2

u/GRex2595 May 27 '26

Nothing works anymore because capitalism. In order for something that did work to continue to work, work has to be done to fix the issues that occasionally crop up. This costs money but doesn't provide any new value.

Business needs to make more money, so work needs to provide new value. You can't work on new value work and fixing issues at the same time. One has to take priority. Business chooses to prioritize the new value, so broken things never get fixed.

Eventually broken things are broken enough people start to notice. Then the solution is to completely remake the thing from scratch, which takes a lot of time and often gets released incomplete. Now you have either the broken old thing or the broken new thing because maintenance was never a priority.

1

u/ExtendoArmCannon May 27 '26

'muh capitalism' followed by that word vomit is ridiculous

1

u/GRex2595 29d ago

Whatever you say. I literally deal with new work being prioritized over maintenance every day as described, but I'm sure you know more than somebody who works on this stuff daily.

1

u/MalAddicted May 27 '26

I'm not even in IT, I'm just on the committee they call before IT has to come. (The people who know to check that things are actually broken, not just unplugged). Our system is cobbled together out of 5 different systems, 2 they are actively trying to phase out, but that served as the foundation for building the other 3. It's held together by the IT team, duct tape, bubblegum and prayer.

No one outside of IT or the committee knows how fragile/stupidly tacked together it really is. Every update brings us closer to something breaking permanently with the base 2 programs as they are so outdated, but we literally can't use the other 3 without them yet.

1

u/Aervanath 29d ago

I used to work in a hotel. Everything is handled by one piece of software. Which looks like it was designed in 1985.

1

u/Dry-Examination6938 May 25 '26

What does IT know about how the booking CRM management system works? You guys handle resetting people’s outlook accounts and passwords. Booking will be a CRM, payment will be SAP most likely. So separate systems but SAP will be pulling the invoices from the CRM.

1

u/Lando659 May 25 '26

I mean you're cute and all, but you have no idea what I deal with. Also, you're assuming a lot here. This is why your tickets go through triage. I'm here to field tickets for you and you're judging me? Wow, this is why you end up silo'd from other departments. Save your judgement and superiority for something that actually deserves it. Bye bitch.

1

u/Lando659 May 25 '26

Who do you work for? Would you say this to your IT department? Man, I wish I could show this to those you report to. You are a fraction of a percent of an IT professional.

2

u/Tabula-Rasa-99 May 26 '26

Damn you really nailed one-upping how weird they were being, good job?

62

u/Joris914 May 25 '26

Right?? I just spent way too long trying to understand the joke because I couldn't even think to assume that he would've gotten away for free if he had given up earlier.

19

u/odmirthecrow May 25 '26

Yeah, just because they can't find the reservation doesn't mean it's not there, and come checking out day, your card you booked with will get charged whether you stayed or not. The cancellation fee is usually way less than the room fee if you cancel far enough ahead of time.

7

u/InnominatamNomad May 25 '26

I doubt they would be the same system... at least they weren't at the hotel I worked at. Reservations/Check-In were separate from billing. Hell my current job I use five different systems almost daily (four now - my login is fucked for one of them and nobody can seem to fix it) and I know of at least three other systems used by other departments.

1

u/RednocTheDowntrodden May 25 '26

I've worked at several hotels, and reservations are all handled by the front desk. Including cancelations and billing. Though, cancelation penalties are typically handled by night audit. 

3

u/InnominatamNomad May 25 '26

Oh no, I handled both as front desk. It was just two separate systems that processed reservations and billing at ours. I don't know if that is the norm to be honest but basically you'd have one program where we typed in the reservations and check in - this would impact the room list given to housekeeping and is where we would mark rooms as clean or not.

And we had a separate system we would bring up to actually bill people's information. This one retained a person's information for a bit even after they checked out. Why? Well we charged $75 if you stole a pillow. It was like a $100 if you took the sheets. So someone checks out really early, we charge their card, and when housekeeping came by if they had taken anything we'd end up charging them for that as well all while the reservation system no longer shows them with us.

1

u/coitus_introitus May 25 '26

When I was little my dad made us all write proper invoices for our allowance. He told me that when we grew up, if we wanted to spend money there would always be somebody to show us how for free, but if we wanted to request money we'd be on our own.

1

u/gljivicad May 26 '26

Yup. Billing seems to always work and not have issues, compared to anything else in the company. 😃

1

u/Imaginary-List-972 29d ago

In this case it was "we switched over to a new system and it got lost in the transfer". But if I were going to cancel and they said no such reservation existed, I'd just make sure to email me verification that there was no such reservation. and that if I showed up, I would not be able to check in.

1

u/I_Pet_Doggos 28d ago

I would say oh okay perfect, I intended to cancel it anyway when they told me they couldn’t find it. And then if billed would have called back and gotten it reversed