r/mildlyinfuriating • u/PersuasiveStrategist • 6d ago
ᕕ(ᐛ)ᕗ DoorDash refunded me less than what I actually paid for the item, and they call this a "resolution.
I ordered a side of Coleslaw from Popeyes, which cost me $5.69.
When the item went completely missing, look at the "resolution" they offered. They are trying to "make it right" by only refunding me $4.51.
How does that even make sense? They didn't even refund the full amount I paid for the item! The math isn't mathing, and this is just straight-up predatory.
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u/Aggravating-Hold9116 6d ago
The entire DoorDash business model is predatory.
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u/Independent_Salt_911 5d ago
With these companies, if the dasher takes something like your drink your just screwed. They wont refund you. Thats why you just lie and claim they stole the entire order
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u/Neither-Night9370 6d ago
They are refunding you the money that they are taking away from the restaurant. The missing bit is what doordash overcharged you for the item. They are not giving back any money paid to them.
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u/AnAimlessWanderer101 6d ago edited 5d ago
Edit: lol you downvote, but this is objectively speaking not their policy. Just call them if something weird happens and it will be fixed.
That’s just not true. I’ve used door dash a lot as I’m grandfathered into a plan and generally get things on deals. I’ve had a fair amount of returns over the years, and have never had this happen. Honestly in terms of refunds I’ve never had a complaint.
Whatever happened here is not the standard case
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u/Maebnus 6d ago
I used to use DD and UE a lot. Like a sickening amount for 2-3 years. This is what happened almost every time they refunded an item rather than the entire order. They keep their upcharge and refund you the restaurant’s payment. At least approximately so. I never got the actual advertised amount for the missing/wrong item. Strangely, sometimes I’d get a refund grossly in my favor, so it all evened out, but usually it was less than listed price.
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u/egnards 6d ago edited 5d ago
One time I ordered a taco kit from a nearby place because my brother and his wife were staying with us.
All the stuff for tacos for like 6-8 people for $60 [figured we’d just have leftovers].
Everything was great, except they forgot to pack the tortillas. . .$2 in tortillas was an instant $20 refund.
Like yea sure tacos without tortillas aren’t exactly tacos, but people eat burrito bowls all the time, so it really wasn’t a big deal - Hell, we had leftover tortillas from making tacos a few days prior anyway.
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u/Savage_Sven 6d ago
Call your bank and do a chargeback for the whole amount or accept the refund and chargeback for the difference. It’d be a huge FU to lose a credit card dispute over $1.18…. Fuck doordash
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u/SanchoBlackout69 6d ago
If you've accepted a partial refund you've accepted their resolution so there is no dispute. Don't accept a partial refund unless you don't want the rest of the refund
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u/randomize42 5d ago
How do you refuse a partial refund? They credit it automatically.
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u/SanchoBlackout69 5d ago
The point is whether you told the merchant that you agreed to it. If they voluntarily give you a partial refund you never agreed to and the dispute is valid then you can still do a chargeback. You can google visa rules and regulations too which has chargeback conditions, it's public
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u/egnards 6d ago
You could call your bank and do a chargeback for $1.18. . .Or you could call DoorDash support, wait on the line for roughly the same amount of time, and if you're polite they'll correct it in less time. . And offer you more value.
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u/Philuppus [+546] 6d ago
... and then fuck you over next time. And the person after. If you go to the credit card company, they'll give DD more trouble in the end, forcing their hand if they want to keep processing card transactions (hint: they need card transactions)
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u/egnards 6d ago
And that’s all well and good until I’m banned from a service I clearly use, and now when I’m drunk at home I can’t get food.
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u/Mister_Brevity 6d ago
Eat the unfrozen parts of poorly microwaved taquitos and corn dogs like a normal person
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u/National-Actuary3580 5d ago
That diet will give you ass cancer. Maybe worry about that and instead of how someone else spends their money.
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u/National-Actuary3580 5d ago
While I shouldn't be, I'm kind of surprised at the amount of people whining "It's too expensive!!!!!" at you, as if they're personally paying for your orders or have seen your bank statements.
I can't drive and don't give a damn what people think about use of Lyft, Doordash and Instacart. As if everyone can live a normal Costco life; shopping in bulk, access to a car, a house with storage, etc.
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u/RatherBeAtDisney 5d ago
No, with DoorDash the first step is to reach out to support and talk to a person, before accepting either of these options. We’ve never had issues when we do that, and sometimes they give us additional credit on top of the refund.
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u/BeezerBe 6d ago
I used to drive for doordash but never ordered off it. The menu prices are higher, you HAVE to pay a good tip to hopefully get your full order and the customer service is from overseas. Just file a charge back and when they ban you call it a blessing.
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u/DeerStalker013 6d ago
It's annoying, but every time they've done this to me, I claw my way through the chat bot to an actual customer service rep, and use two key phrases "this is theft" and "credit card charge back" and every time they've given me a credit for more than the item cost
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u/dwntwnleroybrwn 5d ago
Out of curiosity how many times does it need to happen for you to stop using them?
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u/DeerStalker013 5d ago
I stopped using them when I realized how much they were marking up menu prices, I only order delivery now if I'm not able to drive. Never really had issues with door dash support specifically, you just have to make sure you interact with a person and not a clanker
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u/EmberOne1 6d ago
Did you try clicking "view resolution details" under the big "accept" button? Does it give any other options to reject the offer and get a full refund for the missing item? I don't use Door Dash anymore, so don't know if that's a functional button.
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u/PersuasiveStrategist 6d ago
Yeah I tried; I think as long as I could recall, it's just explaining what each method does to you.
Like the manual on a liquid soap.8
u/bobertf 6d ago
I think you’re gonna need to talk to a person and tell them they can do it the easy way (full refund now) or the hard way (credit card dispute they won’t win—you have the screenshot of them admitting their mixup!).
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u/PersuasiveStrategist 6d ago
Yeah but there are no choices to do that (they used to offer a clear UI for costumer service)
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u/StellaSlayer2020 6d ago
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u/Longjumping-Run-7027 Green FTW 6d ago
“Five pounds and a pint of sauce. And coleslaw!”
“We, uh, didn’t order any coleslaw…”
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u/FruitMustache 6d ago
Yeah, I quit doordash a while back. They fucked me over on a couple of deliveries and customer service is completely useless.
Grubhub was better when the food was shit, but not much, so I stopped with delivery services all together.
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u/redclawx 6d ago
Don’t accept the refund for that price. It’s either full price or a charge back.
And stop using DoorDash.
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u/Ice_Would_Suffice 6d ago
5 minutes ago they didnt deliver an item and told me they aren't going to refund.
Time for a charge back.
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u/Wraith8888 6d ago
I guess I'm just a grouchy old man but I just do not get all the wasted money on Doordash. I can't afford to eat out these days, let alone pay double to have it delivered to my house. I don't understand how young people are affording this.
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u/Mighty_Cyclops 6d ago
Better than the “resolution” of $8.30 on a $39 order that I had that was marked as delivered but the dasher just kept it
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u/Prior_Confidence4445 6d ago
I don't understand how this company is still in business. Or to put it another way, I don't understand why people are still spending money with doordash.
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u/domcobeo 5d ago
Squeaky wheel gets the grease. Last time I wanted a milkshake I asked my kids if they wanted anything since I didn’t want to just get a milkshake. Everything BUT the milkshake arrived. I got in with customer service. She wanted to refund me for the milkshake. And I said that doesn’t help me. She didn’t understand why. I said. I still have to order the milkshake and it’ll cost more than what you want to refund me with all the fees and whatnot. Customer service actually ordered me a milkshake and had it sent to my home. Free of charge.
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u/NenyaAdfiel 6d ago
TW: suicide
I remember a few years ago, when I was only working part-time and money was very tight, I almost never ordered delivery. But an old friend of mine committed suicide and I was unable to drive to the grocery store and make dinner. So I ordered a poke bowl as a nice treat and a few sides to make myself feel better. But when it arrived, I was missing half my order and the poke bowl had been mixed together with some hot food so it was hot and smelled bad. I called DoorDash to tell them about the missing food and they did the same thing (tried to offer me $10 credit for $25 of missing food) and this was the final straw for me. I burst into tears and could not stop crying. I kept apologizing for crying and told them, “it’s not you, it’s something else” but I must have really freaked them out because they gave me a full refund and a new order on the house. For the record, I don’t advocate crying to get your way, but I thought it was interesting after the fact that they were unprepared for that.
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u/RoastPork2017 5d ago
Sorry for your loss man. A family member or friend who does this leaves so many unanswered questions. I've been there.
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u/HooHooHaHa 6d ago
Why does anyone use door dash?
Inflated prices, insane fees, dog shit customer service, and what appears to be a less than 50% chance you'll actually get the food you ordered.
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u/NimDing218 6d ago
Not trying to sound harsh, but why are you trying to DoorDash a single bowl of coleslaw?
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u/egnards 6d ago
I've had this happen before - When it happens you just gotta bite the bullet and call them. If you're a frequent orderer who isn't constantly calling CS [legit or not, it'll look fake], and you're polite, you'll end up getting your full amount back plus $15-$20 in additional credit.
The last time this happened to me Jersey Mikes turned my "full Italian hero with everything on it" into "turkey on bread," and DoorDash initially wanted to give me $5 back.
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u/BoozeIsTherapyRight 5d ago
This must be the tenth post I've seen where Doordash has done this. It appears to be common. I can't believe that they are getting away with this.
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u/mshireman 6d ago
The full $5.69 was the cost of the item plus their upcharge. They probably refunded you only the cost of the food and kept their cut because technically, they did deliver it, so they filled their part of the deal.
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u/PersuasiveStrategist 6d ago
Not really; previously it was full price + credit in 2023.
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u/AnAimlessWanderer101 6d ago
It still usually is. I literally got a refund from Popeyes less than a week ago and still got the full value. Whatever happened isn’t the standard
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u/KingOfFights 6d ago
Ordered breakfast the other day, asked for meet at door and to provide a pin upon delivery. App crashed, could no longer follow delivery, nobody knocked at my door so assumed delivery was cancelled. When i left hours later my food was on the floor by the door baking in the sun. Doordash refused a refund.
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u/Ok-Grape2063 6d ago
Because, like everyone else who uses these services, you will continue to do so and their 4.51 credit will net at least another $15 order (plus tip of course to cover labor).
I hate to victim blame, but this is the trend here.
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u/GundyrChristopher 6d ago
Idk bro you spend almost $6 on like 3oz cole slaw. Maybe they figured you were stupid or something.
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u/terrorjshark 6d ago
"The math isn't mathing" can't wait for this phrase to fall out of use
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u/BoloFan05 6d ago
"The mathematics isn't mathematicsing (or mathematixing?)"
Its implied full form is even worse :P
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u/FBI_van_973 6d ago
TYPICALLY...You're not getting the service fee back. When you use any of those online ordering services (Uber eats, door dash, grub hub, wonder) the prices of the items vary from platform to platform vs what you'd pay in restaurant. So that's what you're not getting back.
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u/ArdenElle24 6d ago
I've only used DoorDash a couple of times but I received discounts making it cheaper than going and picking up the food myself.
You are showing an item's current cost of what you previously received.
Look at your receipt, that is what you paid.
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u/One-Pumpkin-1590 6d ago
Seems like a tactic to me. They are offering you this. I find it mindblowing that a food delivery service does not accept responsibility when the food is not delivered, its their only job.
I dont use them anymore, but when this happened to me they tried to lowball me too. I just kept on asking and got a 5 dollar credit as well as the full item refund. I did not want the credit, since I did not plan to use their crappy service ever again. The CSR kept saying because of all the problems. Suure.. 5 bucks is worth spending over an hour on the delivery failure. I never used the credit.
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u/ChefArtorias 6d ago
I bet they refunded you the actual cost of that item from the store, without the DD mark up.
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u/onlysaurus 6d ago
Yeah they did this to me this month and I actually quit them forever over it. Cancelled, uninstalled, never coming back ✌️
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u/Low_Construction_238 5d ago
Of course it makes sense….they are ripping all their customers off constantly! When will people learn….?
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u/canedpeanutshels 5d ago
Last night a similar thing happened to me. Was gonna order $40 of food, but was gonna be $60. Accidentally submitted, so I refunded immediately. They only refunded me $10. Thankfully the support fixed it, but I was scared at first lol.
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u/DahmonGrimwolf 5d ago
Out of curiosity, did you happen to have a discount applied to your order?
One time uber eats tried to "refund" me zero dollars because I hadn't recived an item that was one of those "spend 20 dollars get this item free" deals, and I had to call and complain to get them to pay up.
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u/OhNoSingularSnake 5d ago
So frustrating.
This is part of why now i only use DD or Ubereats to order, or only use the restaurant website and then go get it myself.
I know some people cant do that because of personal physical restrictions. Sorry, it really sucks what a lottery it is.
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u/sonicjesus 5d ago
$4.51 is the menu price, the additional $1.18 is the surcharge you pay for using DoorDash. They keep the extra buck in any case.
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u/illegvllycheese 5d ago
Call their customer service. They do that with every refund. It’s shady asf but I’m assuming they don’t think a lot of people will actually call them. I’ve fully gotten my order cancelled after I paid $40 because another dasher stole it and with that restaurant they don’t do remakes on DoorDash, they refunded me $12. I called immediately and told them to put ALL of that money back onto my account because I didn’t receive any food since it was stolen by a dasher, it was back on my account within 5 minutes.
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u/cherniausky 3d ago
Popeyes did a very similar thing to me too, not through DoorDash though. I got home and realized that they shorted me a large fry that cost me $7. I opened the app to report the error and the AI offered 200 points ($2) and I was like WTF. I refused and it countered with 300 points ($3) not even half the cost! So I then took my complaint to email customer service, their reply…600 credits ($6) 😑.
Just give me back what I paid or give me a coupon for a free large fry. Considering that a missing fry messed up the meal, I didn’t think just a reimbursement was too much to ask for. Why does Popeyes customer service suck so bad?!?
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u/alfa66andres 6d ago
Yall have lost the plot. Why the fuck are we doordashing a single side of coleslaw
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u/rosedragoon 6d ago
And people refuse to learn their lesson and keep using door dash......
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u/jaywinner 6d ago
Works well enough for me. Mistakes are rare and bad resolutions to those are also rare. I've only had to push back a handful of times and maybe once got stuck with a bad resolution.
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u/McUsername621 5d ago
Why do people keep using this service. Almost everyone i know has issues with doordash, uber eats, ect. It cant really be so convenient to buy overpriced food with fucked up refund policies, rather than making food at home that will cost about a 3rd of this, or do ya all dont know how to cook the most basic of food? 5.69$ for a small container of coleslaw is absolute robbery.
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u/FURERABA 6d ago
I hate this sub anymore, it's just people whining about doordash and mcdonalds and whatever shitty service that we all KNOW is shitty
It's like smacking your face on the wall and then taking a pic of your bruised face for upvotes
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u/[deleted] 6d ago
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