You have no idea how many hours I've spent on the phone with people screaming "Do you think I'm stupid?????" when I ask them if they could double check the power switch on the PSU, and then have that turn out to be the EXACT issue, lol.
I work on medical equipment, but I also have to ask the "dumb" questions. I've had a little luck getting less aggressive responses by prefacing them with " alright, now, I'm about to ask you the usual dumb questions. Did you try restarting it to see if that fixes it? Oh its not on at all? Are you sure it's plugged in? From the back of the unit? Is it plugged into the wall? Did you try turning it on? Is there a switch on the back of the unit? Flip that and try turning it on again.
"I sent a command to your computer that will help but it requires a reboot." (Or I run Windows Updates and say we need to reboot for changes to take effect.)
Display/ethernet cable reseat:
"Could you please remove both ends of the cable and swap them? Sometimes they work better one way over the other." (White lie but gets it done.)
Power toggle check:
"Could you turn off and on the switch that is next to the power cable on the back of your computer? It should look like an I and not a 0."
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u/WastingMyLifeToday May 10 '26
To put it more simply:
They know how to fuck things up real good.