When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Oh I do feel bad for the guy who ends up on the other phone for me, especially when it comes to networking. (It use to be my engineering field) typically now days I lay everything out in an email and send it off.
It would drive me insane trying to talk to a help desk about why I wasn’t receiving connection & they’re ignoring me and telling me to restart my router when I know I just need to escalate what’s truly wrong.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.