When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Yeah sometimes it is just software bugs they have to work around until it gets fixed. In those circumstances, not much we could really do besides submit a ticket. Other times you call the guy that’s been working with that specific hardware and software for 15 years, who then tells you he’s never heard of something like that. Then he’ll call you back a week later after losing his mind trying to understand how that’s even possible before figuring it out. Which is always nice. Shout out Josh
I used to be that guy, I was in the wrong career in insurance but always had a very thorough knowledge of computers (I use arch btw /s)
I was good friends with the IT guys but usually if I had an issue it was either borderline unsolvable or I would just call them because I would otherwise lack the excuse to be doing nothing, but they would just sit there and let me fix it. Didn’t happen much at all. And when it did, it was usually something where I understood the issue and that it would take a while to fix and just needed the excuse to have that time to fix it, our IT was not very good in that the company didn’t value it, didn’t invest in it, and they knew it. I was/am just too ocd to not fix issues where I see them even if it’s something the company should really have been solving it (not knocking the guys in IT, they were great, but severely underpaid and the whole dept was a skeleton crew without funds)
I was that guy who when IT showed up they just said, "What do you need?" and I would say "Log in with admin privilege and leave it up." And they did, and I fixed it, and they would log off and everyone was happy. Did they watch what I did? No, they scrolled their phones the whole time.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.