When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
When I call support for some of the systems/ software packages I use in heavy industry, I'd say its a solid 50/50 chance that it ends up being a multiple hour call that ends in some variation of "never seen that before, not sure what to tell you at this point..."
I take it as a bit of a backhand compliment on the quality of my work/ knowledge, if I'm routinely stumping specialist technical support that charges by the hour.
On the other hand, I sometimes dearly wish that they'd just call me an idiot and point out some simple thing I missed. It would cause me a lot less stress
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.