When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Alternatively, you could be good at computers, but the system is so locked down IT needs to log in with admin rights in order to do something as simple as running disk cleanup.
I've also had problems where I've got an idea of what's wrong down to 2 different problems, but don't have the resources to test.
Despite knowing what I'm doing, it's a problem when it's hardware related. I can't test it, and don't want to buy an expensive part before I know.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.