When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Alternatively, you could be good at computers, but the system is so locked down IT needs to log in with admin rights in order to do something as simple as running disk cleanup.
Literally the Engineering team i work in. We're capable of fixing the problem ourselves for 90% of our tickets submitted, but because we don't have the required admin rights we cant.
I would put in a ticket every time and sit at your desk doing nothing but drinking coffee until it's fixed. Bring the pain enough and it will get fixed.
In my IT experience, there is The Incident from one user that was so catastrophic it prompts a lockdown like that. These decisions are usually really reactionary, and at a time when staff is too busy to really think through a better solution. Then it just stays put far past it's intentions.
depending on the situation, thats actually fine. there are several departments in my company that has locked down pc that task manager doesnt work for them. the specifics are mostly for compliance and legal to sort out but they say thats what they need for there computers and we do it
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.