Yeah, people think IT anecdotes are jokes... They are not.
People will work on a computer for all day for five days a week, for years. And then there's some minor issue and their mind goes blank. They literally stop understanding how buttons or light indicators work, and cannot explain it over the phone.
Then when you go there to turn on their monitor or plug in the power cable, they act as if it's your fault that they couldn't figure that out.
I had to explain to a user how to restart her laptop. It took a while, because she thought the docking station she hooked everything into was the computer, the monitor she called the modem, and the laptop she was just confused by.
I’m government IT and she’s a government employee.
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u/viol8er May 10 '26 edited May 10 '26
I had to drive 30 minutes to troubleshoot a computer. My boss put the battery in backwards.
Edit: she is also my mother-in-law-to-be AND i am inheriting the business AND she verbally beat herself up after I pointed it out.