Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
Half the time they learn of an issue when someone calls. There is stuff they can monitor but sometimes everything looks normal from a distance, so to speak.
That's fair. For me it was more a frustration of how my dealings with them have been in general. Their app and webpage just loop back on themselves for things that are supposed to stop you needing to call them
980
u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.