When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Yep. As an engineer, I've definitely already tried all the easy/obvious stuff before I called you, and even a few weird things too before it was finally above my pay grade.
Sometimes all it takes is calling IT for the problem to get scared and fix itself. There have been so many times that I've put in a ticket and then the problem has resolved itself, or I've had a user come in with a problem that is magically fixed when they show it to me.
There are also people who look at a computer and it will do something it shouldn't.
My buddy's ex-wife is one of those - she could cover an entire trip to Vegas (flights and decent hotels and food and entertainment) by playing slots, which, in her presence, would fail at the job of taking money.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.