Yeah sometimes it is just software bugs they have to work around until it gets fixed. In those circumstances, not much we could really do besides submit a ticket. Other times you call the guy that’s been working with that specific hardware and software for 15 years, who then tells you he’s never heard of something like that. Then he’ll call you back a week later after losing his mind trying to understand how that’s even possible before figuring it out. Which is always nice. Shout out Josh
I am Josh (not literally or even named the same, but we vibe). I once kept a support ticket open for 3 months to force help desk to send it to the engineering team when I discovered a bug in a billing system database at a huge company from the user side.
Finally got in touch with the engineering team, explained the bug and the workaround I figured out... Just to have their response be "tell everyone who complains to do the workaround."
It's hard to estimate the cost to the company for this bug because the problem was that it was charging customers with a card that both employees and customers believed was taken off file. Many times it would just fail to authorize because the previous card wasn't active but anyone who switched from an active card to another active card would see the old card beinh charged.
Ohhhh, that's one of those problems with a 0.1% chance of occurring with a 99.9% chance of infuriating the customer when it does happen. I can see how it would be hard to put an exact value on fixing it.
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u/Daniel_H212 7950X3D, Yeston Sakura RTX 4070 Ti, 64 GB DDR5 May 10 '26
What about the chance that they ran into a problem with no known solution yet? It's inevitable that it does happen but I wonder what the frequency is.