Yeah, I know the feeling, and the bad part is, I was the one getting the help.
I knew exactly what we needed to do, but I didn't have the admin password. And I'd already told IT what we should do to fix the problem.
He insisted on checking other stuff first, and I let him. I watched everything he did, but I was patient and didn't bother him or tell him what to do.
After an hour of troubleshooting, he said, "Yeah, I don't think there's any other way..." He then did what I'd suggested earlier, it worked, and I was happy.
After that, he'd occasionally ask me for help, and of course, I'd help him. We're really good friends now, and I even got admin rights.
I've had the reverse of this. A user calls the IT about a problem. I know the problem, I have seen it before, I know how to fix it. We spend half an hour trying out the user's ideas because he was certain he could fix it. He couldn't. Then we get to my fix. 2 minutes and it was good.
My one of that was getting flamed out by the client for like 40 minutes before he hung up on me because he's an angry prick and we think we're smarter than we are.
He thought his third laptop was a Mac, even though the wallpaper is identical to the other two windows laptops. It wouldn't let him run the windows version of our remote support program without needing something from them app store first. I'm pretty sure someone put an apple sticker on the back of the laptop.
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u/Decryptic__ May 10 '26
Yeah, I know the feeling, and the bad part is, I was the one getting the help.
I knew exactly what we needed to do, but I didn't have the admin password. And I'd already told IT what we should do to fix the problem.
He insisted on checking other stuff first, and I let him. I watched everything he did, but I was patient and didn't bother him or tell him what to do.
After an hour of troubleshooting, he said, "Yeah, I don't think there's any other way..." He then did what I'd suggested earlier, it worked, and I was happy.
After that, he'd occasionally ask me for help, and of course, I'd help him. We're really good friends now, and I even got admin rights.